Jim Ellis Buick GMC Mall of GA - Service Center

Dissapointing Knowledge of Vehicle I was amazed at how seemingly little the intake service folks knew about my vehicle. It is a new 2019 GMC Acadia. Ia asked about a few of the featur I was amazed at how seemingly little the intake service folks knew about my vehicle. It is a new 2019 GMC Acadia. Ia asked about a few of the features and the response I got was - "you will need to look it up in your owners manual." I understand they have a lot of models to keep up with but it sure did not instill confidence that they really knew much about my car. They were just "schedulers" of service. I guess I expected more. Also, I was told my car would be washed - which it was not. However, the service did take less time than they quoted which was a super surprise. I will try one more time and then I think we will go to another GMC service center. More

Awesome I have purchased three vehicles from Mike Hatcher. He’s an outstanding salesman! And David Gonzalez from Service goes the extra mile to make sure my c I have purchased three vehicles from Mike Hatcher. He’s an outstanding salesman! And David Gonzalez from Service goes the extra mile to make sure my car is in great condition. More

I signed on line for an appointment. I got a $15.00 discount Excellent, timely, I took a nap in the recliner when I woke up my vehicle was ready.🤗 I always get good service, so we keep coming back😌🙋 Excellent, timely, I took a nap in the recliner when I woke up my vehicle was ready.🤗 I always get good service, so we keep coming back😌🙋 More

Electrical Problem A puzzling electrical problem took several days to find. Tate Gardner was considerate and helpful, arranging for a rental car during the interval and A puzzling electrical problem took several days to find. Tate Gardner was considerate and helpful, arranging for a rental car during the interval and making sure we were not over charged for the diagnostic work. More

great service Leonel, service writer was very helpful and concerned , and made check out fast, He ask to have the car washed after it was brought up after the servi Leonel, service writer was very helpful and concerned , and made check out fast, He ask to have the car washed after it was brought up after the service . More

Poor communication - remove service from this title Appointment for 1:00. Arrived 12"45. Needed oil change and indicated engine fan was not working. Had to get a rental as they didn't know length of Appointment for 1:00. Arrived 12"45. Needed oil change and indicated engine fan was not working. Had to get a rental as they didn't know length of "service". Communication for the remainder of day which was initiated by me showed nothing had been done. Why appointment to only have car sit for 4-5 hours ?? Rep called next day at 8:45 and left message I would hear of something in the next hour. Didn't happen. Then told oil change was done "last night" ? Continual calls over the next 3 1/2 hours made by myself with rep's continual response that I'll get back to you. Never did in the time frame he indicate. I had to call. Always told they were "looking at it". Finally received a call at about 12:15 saying that it wasn't electrical (could have figured that out in a few minutes) but needed a new fan and quoted a cost of over $3000 !!! Told them I would pick up the car. Upon arrival given a bill for over $240 and showed estimate which was now about $2000 - still ridiculous. Rep refuted that he said $3000. My wife heard this also as I had call on speaker. Last service trip to you for an oil change resulted in my vehicle returned to me with a totally broken windshield. It originally had a SMALL CHIP. Showed rep - nothing I can do - sorry about that Now considering legal action to recover losses of time and money for Ellis actions. More

Great job. Everything was good, got the job done! Trouble with engine light. This is what was needed to be accomplished. Also provided updates. Thank you very m Everything was good, got the job done! Trouble with engine light. This is what was needed to be accomplished. Also provided updates. Thank you very much!. More

Trouble Making Appointment After speaking with a service rep in the morning for prices, I tried to call back and got voice mail. After two hours and no return call, I called an After speaking with a service rep in the morning for prices, I tried to call back and got voice mail. After two hours and no return call, I called and got voice mail again. Waited another hour, called a number off the Web, and voice mail. Finally called a third number and got a person. She checked and said the original person I called didn't get the voice mails. Set my appointment up and after checking in, talked with the service manager about my missed calls. He said they had been having some phone problems. My thought is about how much business they may have lost and almost made me go elsewhere. Once there, the service rep was great. Got my vehicle fixed quickly and correctly. More

Excellent I've been to Jim Ellis twice now for service on my 2018 Yukon. In both instances they started promptly at my appointment time (or a little before) and I've been to Jim Ellis twice now for service on my 2018 Yukon. In both instances they started promptly at my appointment time (or a little before) and finished on time as promised More

Way too long I was there for 3 hours for an oil change. I need two parts that had to be ordered. Without my knowledge, they tried to find one part at another dea I was there for 3 hours for an oil change. I need two parts that had to be ordered. Without my knowledge, they tried to find one part at another dealer, drove there to find out they didn’t have it either. I was told parts would be there in a few days - have not had any follow up that they arrived. They didn’t wash my car while I was there. Not a big deal except the service advisor asked the valet to wash his car while I was checking in. Totally unprofessional! More