Jim Ellis Buick GMC Mall of GA - Service Center

2018 GMC Terrain Dropped the car off on Saturday morning at 10:30am. They needed the car till Monday afternoon. Replaced the battery and reprogrammed for $400 dollar Dropped the car off on Saturday morning at 10:30am. They needed the car till Monday afternoon. Replaced the battery and reprogrammed for $400 dollars. Charged 20 for shop stuff which made no sense. Felt like I was being over charged which I was. Last time in and I won't recommend my friends. More

Exceptional customer service. I came in for a recall on my GMC Sierra, was greeted by friendly Service Advisor who explained everything that needed to be done on my truck. Work was I came in for a recall on my GMC Sierra, was greeted by friendly Service Advisor who explained everything that needed to be done on my truck. Work was performed properly and on time. More

Great customer service always! I always have a great experience with service at Jim Ellis Mall of Georgia. My service advisor was Ed Barnes and he was super helpful! My truck was re I always have a great experience with service at Jim Ellis Mall of Georgia. My service advisor was Ed Barnes and he was super helpful! My truck was ready to go in the time quoted to me at drop off. More

Quick and easy service I made my appt and dropped off my car the evening before. They got to my car before my service time and had all the required work done in short order. I made my appt and dropped off my car the evening before. They got to my car before my service time and had all the required work done in short order. More

Truck Repairs Very good. I was informed on the repairs being done and the time line of how long the repairs would take. My repair required an extra day to get some Very good. I was informed on the repairs being done and the time line of how long the repairs would take. My repair required an extra day to get some parts and the service department was more than willing to get me a car to use on my down time. More

Great service Scheduled appointment with fast and professional service. Offered options and they took me 1/2 hour early. Pleasant employees with great customer supp Scheduled appointment with fast and professional service. Offered options and they took me 1/2 hour early. Pleasant employees with great customer support. I will come back again More

Very disappointed. I was very disappointed. They came up with a list a mile long of things that needed to be done to my car. I have always despised when service centers I was very disappointed. They came up with a list a mile long of things that needed to be done to my car. I have always despised when service centers try to do this to a customer. They said I needed a new battery. I just bought a battery in May. They had a list of about $5000 worth of things that could be done to my car. Took the list to my mechanic and he laughed. More

Car repair Did not inform me in a timely manner when my auto repair was finished - I had to call several times and received no timely response. Did not wash my Did not inform me in a timely manner when my auto repair was finished - I had to call several times and received no timely response. Did not wash my auto. My sure of warranty policy on repair work. More

Always Taken Care OF By the Service Department Tate was extremely helpful working through the list of reasons I was there. Given to the recall work and concern with the air condition, he arranged Tate was extremely helpful working through the list of reasons I was there. Given to the recall work and concern with the air condition, he arranged for a rental car. He kept me abreast of the progress of work ensured my car was ready timely. More

They turned around and made a bad experience good. Without making this a long story Chris did what was the right thing to repair the car. We are still waiting on the part but are grateful for his profe Without making this a long story Chris did what was the right thing to repair the car. We are still waiting on the part but are grateful for his professionalism and discernment. More