Jim Ellis Buick GMC Mall of GA - Service Center

Routine maintenance Just had my car serviced at the dealership where it was purchased and it was an easy morning. The oil change and check up were done very quickly and Just had my car serviced at the dealership where it was purchased and it was an easy morning. The oil change and check up were done very quickly and I was on my way. More

Clean and efficient! David Gonzalez was helpful and knowledgeable. I was disappointed that the necessary parts were not already ordered, and that they had to come from David Gonzalez was helpful and knowledgeable. I was disappointed that the necessary parts were not already ordered, and that they had to come from Charlotte the next day. Cost was much more than I was expecting, since all that was necessary was to open the hatchback trunk. which was "unopenable" for severable days. This was not the first time this had happened, and I brought the Encore to service twice before. fot this problem More

Repairs David G. In services and his team did an amazing job! From keeping me updated on the progress to recommendations needed on my car . I highly recommend David G. In services and his team did an amazing job! From keeping me updated on the progress to recommendations needed on my car . I highly recommend them and will be back for future services!!! More

Oil change Excellent service, no bad attitude, and they offer Lyft which can take you home and pick you up when your vehicle is ready. Free of charge. Overall gr Excellent service, no bad attitude, and they offer Lyft which can take you home and pick you up when your vehicle is ready. Free of charge. Overall great experience. More

A welcome change from the humdrum I had to take my company truck in for some recall work and assumed I would waste half of my day sitting in a packed waiting area with recycled air, Mu I had to take my company truck in for some recall work and assumed I would waste half of my day sitting in a packed waiting area with recycled air, Muzak and screaming babies but I was wrong. I was a little early for my appointment but the staff got me right in and I was directed to wait in either the very nice waiting room OR the theater room with the big leather recliners and ESPN on the projector screen... I chose the latter of course. I was also pointed to where the free snacks and beverages were and told to make myself at home. At this point I almost hoped that the repairs were going to take forever but my vehicle was unfortunately ready in just over half an hour and I was forced to go back to the real world. This is a whole different league above what I have come to expect from a service department. More

Service department gives thorough attention to issues I had an appointment and Jim Ellis Service was timely and attentive to the issues. While some would not replicate while in the shop, they tried and ha I had an appointment and Jim Ellis Service was timely and attentive to the issues. While some would not replicate while in the shop, they tried and have given me good direction should they occur again. More

Great Service I really like going to Jim Ellis because of how nicely I am treated. They are always helpful and try to keep you updated on the progress. Sometimes it I really like going to Jim Ellis because of how nicely I am treated. They are always helpful and try to keep you updated on the progress. Sometimes it takes a little too much time for just an oil change. I also had my cabin filter changed and thought so it might have been replacing it that took so much time. If I have a negative it would be I thought they charged way to much for replacing the cabin filter. More

Great service Service reps are always polite and respectful and keep me appraised of how service is going. They are prompt and do their best to get your car done o Service reps are always polite and respectful and keep me appraised of how service is going. They are prompt and do their best to get your car done on time. More

True Customer Service I made an appt for a Friday morning. On the Tuesday night before, we received a call of a death in the family. Having to fly out on Thursday, I call o I made an appt for a Friday morning. On the Tuesday night before, we received a call of a death in the family. Having to fly out on Thursday, I call on Wednesday morning and asked to reschedule the appt for that day. They found an opening and put me in at 1:00. After taking my dogs to the vet to be boarded, I was literally running 30 min late! I called and they were able to accommodate my time issues and pushes the appt back 30 minutes. After dropping the vehicle off, I had to leave and go to the bank and go home to pack. What did Jim Ellis do? They called me a Lyft driver and ran my errands and took me home so I could pack. I can’t thank them enough! I’m now in Illinois with family, celebrating the life our dear family member. Thank you, Leo! You worked well for me and my family!! More

Great experience I had a water leaking to the interior of my 2019 Acadia. David made sure that it got corrected to my satisfaction. I highly recommend. I had a water leaking to the interior of my 2019 Acadia. David made sure that it got corrected to my satisfaction. I highly recommend. More