Jim Ellis Buick GMC Mall of GA - Service Center

Very professional and friendly Very good experience with everyone I spoke with. Everyone I spoke to were friendly and seemed like they loved their job. Very clean environment. Wil Very good experience with everyone I spoke with. Everyone I spoke to were friendly and seemed like they loved their job. Very clean environment. Will definitely come bavk More

software recall You kept my truck over night to do a software upgrade? What a joke! Then you tried to up sale me on service on my truck that only has 20k miles on i You kept my truck over night to do a software upgrade? What a joke! Then you tried to up sale me on service on my truck that only has 20k miles on it. Please stop insulting my intelligence with you phony up sales. I'll go to Jim Henricks chevy next time! More

Oil change I had a scheduled oil change for Wednesday, Dec. 11, 2019 at 3:30pm. I arrived at 3:20 and checked my car in. I then went to the waiting area. My bigg I had a scheduled oil change for Wednesday, Dec. 11, 2019 at 3:30pm. I arrived at 3:20 and checked my car in. I then went to the waiting area. My biggest complaint is that it took 2hrs to complete my oil change. Even after this long wait, they brought the car up as complete without being washed. No-one stated the service dept was behind when I checked the car in. 1 of the customers in the waiting room explained she had been there for over 2 hrs and she was ready to go. Her car wasn’t washed either but she stated she didn’t want to wait anymore. Nothing was offered for this inconvenience with the wait time. With the prices steady going up on the oil change and the long wait time, I am considering looking at other places to get my oil changes. More

Sales incentive routine service All was as expected, although no info on the routine 21 pt inspection service. Lyft service provided instead of waiting 2 hrs to complete service. All was as expected, although no info on the routine 21 pt inspection service. Lyft service provided instead of waiting 2 hrs to complete service. More

Excellent service and advisor Sean Garrett was my advisor and very professional. Took my car in and they were right on top of it. He was very informative and educated in regards to Sean Garrett was my advisor and very professional. Took my car in and they were right on top of it. He was very informative and educated in regards to my car and all questions. I would not blink an eye on going back for service anytime. Thanks again for the wonderful service! More

Its all about the money period. I had a recall on my car and took it to this dealership to get it fixed. My locks quit working sometime after and they pop up and down randomly. They I had a recall on my car and took it to this dealership to get it fixed. My locks quit working sometime after and they pop up and down randomly. They wanted to charge me 150 dollars to see if it was a result of what they did or not. All about the money and not the customer at all. More

Diagnostics too high $150 for a diagnostic is too high and the diagnostic found no issue. This should be changed. There should be some work around to this $150 for a diagnostic is too high and the diagnostic found no issue. This should be changed. There should be some work around to this More

John was Satisfied I received excellent and prompt service! David Gonzalez was very prompt,courteous and professional. He explained everything to me. I would highly reco I received excellent and prompt service! David Gonzalez was very prompt,courteous and professional. He explained everything to me. I would highly recommend him to anyone coming there service More

Good service Tom took good care of me. Called and explained what needed to be done. But, after spending 500.00 to fix a head light I would have thought they could Tom took good care of me. Called and explained what needed to be done. But, after spending 500.00 to fix a head light I would have thought they could have rotated tires for free as apposed to charging 20.00. I did spend 1000.00 dollars on them at Jim Ellis a year and half ago. More