Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,280 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
June 17, 2020
I always find everyone very friendly. They keep me informed as to what needs to be done. It did take a little longer yesterday. There was a long line waiting to be checked in. informed as to what needs to be done. It did take a little longer yesterday. There was a long line waiting to be checked in. More
by VELOYRRR
Verified CustomerEmployees Worked With
David Gonzalez
June 16, 2020
Oil Change, Quick wash As always the staff was friendly and the service was excellent. After the quick wash my 5 year old GMC Sierra 1500 looked brand new. As always the staff was friendly and the service was excellent. After the quick wash my 5 year old GMC Sierra 1500 looked brand new. More
by ERNIEBAILEY
Employees Worked With
Sean Garrett
June 11, 2020
Ed Barnes is my service advisor. Ed provides outstanding customer service, and he always seeks to meet or exceed my expectations. I enjoy Ed’s friendly service. customer service, and he always seeks to meet or exceed my expectations. I enjoy Ed’s friendly service. More
by terrycvcc
Employees Worked With
Ed Barnes
June 10, 2020
Great service department The wait time was exactly what they promised. Item to be replaced was in stock so it avoided another trip to service. It is absolutely the cleanest The wait time was exactly what they promised. Item to be replaced was in stock so it avoided another trip to service. It is absolutely the cleanest dealership I have ever been in....bathrooms included. More
by The OJ's
Employees Worked With
Emma
June 09, 2020
The Right choice I brought my Encore in on Friday with no appointment the service manager David Gonzalez immediately diagnosed the issue put me on the schedule for the I brought my Encore in on Friday with no appointment the service manager David Gonzalez immediately diagnosed the issue put me on the schedule for the next business day and provided shuttle service for me.I was call the next business day and my vehicle was repaired expeditiously,cleaned and ready to go I'm very satisfied 🤓 More
by PASSMORW1
Employees Worked With
David Gonzalez
June 09, 2020
Good experience This was the best (& most expensive) experience I have had with this service center. I have had some not so great ones in the past so I was hesitant t This was the best (& most expensive) experience I have had with this service center. I have had some not so great ones in the past so I was hesitant to bring my car in. David was very nice & polite. Just that alone was so appreciated. He explained everything to me which helped me to understand what was wrong with my car & exactly was was going to be done to repair it. He also informed me of some other issues. I declined service for those for now & he did not pressure me about it at all. I really needed my car back same day & as quickly as possible. That did happen allowing me to keep another commitment. Not sure about the pricing. It seemed an excessive amount to charge for struts but I don’t really know how everyone else prices those. David did apply a discount or two to help with that. It was very much appreciated. All in all I am happy! More
by TJRD4
Employees Worked With
David Gonzalez
June 08, 2020
Maintenance visit Jim Ellis had me in and out for an oil change and tire rotation within an hour of my appointment despite how busy they were. They try to make you as Jim Ellis had me in and out for an oil change and tire rotation within an hour of my appointment despite how busy they were. They try to make you as comfortable as possible while you wait with snacks and drinks. More
by MKEELING
Employees Worked With
June 06, 2020
Satisfying. I enjoyed my experience at Jim Ellis GMC. The service tech was very helpful and very courteous. I love taking my car there for service. I enjoyed my experience at Jim Ellis GMC. The service tech was very helpful and very courteous. I love taking my car there for service. More
by esthersutton
Employees Worked With
June 06, 2020
Your service department have the up more respect for service for there customer very outstanding job and keep up the good work.you will always have my service.Thank you service for there customer very outstanding job and keep up the good work.you will always have my service.Thank you More
by ROBBIEROXX11
Employees Worked With
David Gonzalez
June 06, 2020
The service person, Ed., was very good. The rest of the visit, including the part, including the installation, including the outcome, we’re terrible. Waited for the part to show up 6 to 8 weeks. It show visit, including the part, including the installation, including the outcome, we’re terrible. Waited for the part to show up 6 to 8 weeks. It shows up, installation takes a few days, and then the part is defective, and it also disabled the microphone in the truck. I do my business on the road. So this affected how I conduct my business. Absolutely dissatisfied. Once again, the service person, was really good. I don’t want to pin it on him. More
by agrigorian
