Jim Ellis Buick GMC Mall of GA - Service Center

Beat service around! I used to Fred getting my car worked on, but everyone at Jim Ellis Buford really cater to the customer making sure we are happy! on, but everyone at Jim Ellis Buford really cater to the customer making sure we are happy! More

15 mile Service Fast, Polite, On time and done correctly. I will return. The car was clean and all the work done as I asked and was very fast. Fast, Polite, On time and done correctly. I will return. The car was clean and all the work done as I asked and was very fast. More

I had a coupon for an oil change, tire rotation, and 27 point vehicle inspection. I didn't realize til I was back at home and looked better at the receipt that the vehicle Inspection wasn't done. point vehicle inspection. I didn't realize til I was back at home and looked better at the receipt that the vehicle Inspection wasn't done. More

Service visit Tom was great - was able to make sure change in my service request was doable which saves us another trip . Appreciated customer service and attention Tom was great - was able to make sure change in my service request was doable which saves us another trip . Appreciated customer service and attention to detail when explaining the service to me. More

Ed was awesome! I was able to drop my vehicle off early, it was ready before i needed it. I couldn’t of asked for anything more. Great job! it was ready before i needed it. I couldn’t of asked for anything more. Great job! More

Ticketing policy at odds with customer service Service not incomplete due to backordered part - but "had to close ticket", which also forced me to pay a $100 warranty deductible before service had Service not incomplete due to backordered part - but "had to close ticket", which also forced me to pay a $100 warranty deductible before service had even begun. It's probably not a coincidence that this happened on the last day of the month - likely to meet some internal quota. More

Service Tom was very informative, kept me informed as I waited and gave clear instructions. I came in for an oil change and tire rotation. It was discovered Tom was very informative, kept me informed as I waited and gave clear instructions. I came in for an oil change and tire rotation. It was discovered that the key to unlock the tires was missing. Tom took care of this unexpected problem and had me ready to leave in the appointed time. More

Tom in the service department is the best. He took care of my vehicle like it was his own. My vehicle needed tires and he was able to price match any of the big box stores. This was super convenient beca of my vehicle like it was his own. My vehicle needed tires and he was able to price match any of the big box stores. This was super convenient because I could get tires and oil change at the same time saving me time in the long run! I will alway be a loyal customer as long as I keep getting great service. More

regular maintenance right on target with appt time, very efficient, quick turnaround, friendly staff. highlighted recommendation of upcoming items of concern but no press right on target with appt time, very efficient, quick turnaround, friendly staff. highlighted recommendation of upcoming items of concern but no pressure to complete. very pleased and return customer. More

Unsatisfied and satisfied I liked that my service was handled well. But very disappointed ☹️ on the time it took my paper work to be completed, it took 45 minutes, the tires p I liked that my service was handled well. But very disappointed ☹️ on the time it took my paper work to be completed, it took 45 minutes, the tires probably didn’t take that long to rotate. More