Jim Ellis Buick GMC Mall of GA - Service Center

Too Long for an oil change I had a scheduled oil change appointment for 4pm. I arrived at 3:45pm and I was greeted immediately. I waited 2 hrs. for an oil change that I was told I had a scheduled oil change appointment for 4pm. I arrived at 3:45pm and I was greeted immediately. I waited 2 hrs. for an oil change that I was told would take at most an 1hr and 15 mins upon arrival. I had to keep checking on the status if my car. Then I was able to receive the was for my car due to I had to pick my daughter up. Once I got my car back, I did not receive the multipoint inspection report. This is the 2nd time this has happened to me. I experienced the same thing at my last appointment. 2 hrs. is to long for an oil change. When I asked if I could be compensated for my long wait time, I was told well the shop gets backed up and you just have to accept that. More

Car service They did what was needed and got me on my way. They take the time to explain what they did. They tell me if there is something that might need to be d They did what was needed and got me on my way. They take the time to explain what they did. They tell me if there is something that might need to be done in the near future. More

Jim Ellis GMC Buford Georgia has been very professional and prompt in my dealings with their service department. I look forward to purchasing a new vehicle from them in the future. and prompt in my dealings with their service department. I look forward to purchasing a new vehicle from them in the future. More

Great service and Tom explained all the service my truck was getting done and all the parts that I have to fix and it was a fast service was getting done and all the parts that I have to fix and it was a fast service More

I was running late and still got service upon arrival. Excellent service. The service took no more than 1 hour. Waiting area well maintained and stocked with drink and snacks. Excellent service. The service took no more than 1 hour. Waiting area well maintained and stocked with drink and snacks. More

Regular Service Scheduled appointment for Oil change and tire rotation. Everything went as expected with a nice multipoint inspection list of things to address in th Scheduled appointment for Oil change and tire rotation. Everything went as expected with a nice multipoint inspection list of things to address in the near future. More

Oil change Another good experience with getting my oil changed and tires rotated while I waited. Courteous treatment and quick turnaround makes a big difference Another good experience with getting my oil changed and tires rotated while I waited. Courteous treatment and quick turnaround makes a big difference versus going to a dedicated oil change business. Plus they check out your vehicle for any service issues while doing the oil service. More

Another excellent experience! The only place i have taken my vehicle in the 5 years I have owned it. There are places closer and less expensive, but nothing close on quality of se The only place i have taken my vehicle in the 5 years I have owned it. There are places closer and less expensive, but nothing close on quality of service and with a nice place to work while I wait. More

Was very disappointed in the service that I received when I brought my car in for a recall. I purchased my car 3 months prior. Very pleased with the sales department. The service dept a completely different I brought my car in for a recall. I purchased my car 3 months prior. Very pleased with the sales department. The service dept a completely different story! Sean totally forgot about my car,and after about a hour i went to check on the progress of the car. He stated that he got caught up with another issue and totally forgot about my car. So, I waited another 45 minutes and checked on it again. It was ready,but noone bothered to tell me it was finished and ready. Very dissatisfied with the service I received. More