Jim Ellis Buick GMC Mall of GA - Service Center

No matter when I have a issue Tate is always upfront and honest with me he is also professional and very friendly Because of that I will always get my car worked on at Jim Ellis. honest with me he is also professional and very friendly Because of that I will always get my car worked on at Jim Ellis. More

One of the least enjoyable experiences. Total waist of my professional time, for you to not do a proper job. Still have issues and a lack of trust that they are competent to even do the work. professional time, for you to not do a proper job. Still have issues and a lack of trust that they are competent to even do the work. More

I brought my truck in for diagnosis and they were very thorough with my vehicle, they did not find a problem but I wasn’t sure there was one. The staff was very friendly and informative about the status o thorough with my vehicle, they did not find a problem but I wasn’t sure there was one. The staff was very friendly and informative about the status of my truck. I will definitely return for service. More

Oil Change I recently received an oil change and my appointment time was right on schedule and the work finished in the time they said it would take. Very nice t I recently received an oil change and my appointment time was right on schedule and the work finished in the time they said it would take. Very nice to speak with as well and they didn't push me to do additional work I didnt need. More

Provided deceptive information I brought my Enclave, which was purchased at Jim Ellis, in for an air conditioner repair and oil change with an appointment at 7:30am. Around 1:00 I I brought my Enclave, which was purchased at Jim Ellis, in for an air conditioner repair and oil change with an appointment at 7:30am. Around 1:00 I was called with a list of over $8000 in needed repairs. When the service person said I needed new tires, I knew this could not be accurate because the tires were less than 2 years old. When I mentioned this the response was I needed to talk to the place I bought them because I needed new tires. I asked for the AC only to be repaired and would it be ready today since they had the part. He hoped so. When the car had been there 9 hours, I received a call that it would not be ready until the morning. He felt the technician would finish after closing. I picked the car up the following day and drove home. The day after picking up my car, I went out to find a dead battery. Not blaming Jim Ellis but find it odd that with the head to toe check, a drained battery was not found. When I went to get the new battery at a tire shop, I had the owner take a look at the tires. He said, your tires are fine, you still have lots of wear left. I told him I was told I needed new tires and he said someone was trying to take advantage of you. The tire shop owner could have made a quick $700 by saying yes, you need new tires. But he was honest, fortunately, which Jim Ellis Service department was not. More

Everything looks great! Tom went above and beyond to help get my car fixed! Appreciate Jim Ellis MOG helping when I purchased the car from Jim Ellis Chamblee get my car fixed! Appreciate Jim Ellis MOG helping when I purchased the car from Jim Ellis Chamblee More

Check engine light 2015 Verano Took the 2015 Verano in to have diagnostics on check engine light. Great Lyft ride provided for a trip home while the guys did the work. 4 hours lat Took the 2015 Verano in to have diagnostics on check engine light. Great Lyft ride provided for a trip home while the guys did the work. 4 hours later, phone call..work done.Lyft ride back to the service center. Great service. Always inconveniet to have a camshaft sensor fail, but great gm service under warranty. Thanks Jim Ellis crew! More

Still had a problem with my fuel sending unit in after making an appointment a week ahead it took a week to solve the problem which could’ve been done in one day if it was done right making an appointment a week ahead it took a week to solve the problem which could’ve been done in one day if it was done right More

Transmission Issues Turned to Labor Problems Service Advisor, great young Lady. Bright spot of the story by far. Took From Friday afternoon drop off until Monday late afternoon to hear the "diag Service Advisor, great young Lady. Bright spot of the story by far. Took From Friday afternoon drop off until Monday late afternoon to hear the "diagnostics" that I was charged $168+ that turned out to be a "test drive" from which the tech misdiagnosed the real culprit. I will give him the fact that the trans was toast but had he even dropped the pan he would have probably seen the real issue, it grenaded the converter. I don't really fault the tech (never actually talked to him but was told he was splitting his time between three dealerships which really should not be my problem. I would like to know where I could get that hourly rate for just a test drive and opinion though. Another area dealer cut your labor by $1,035 and your parts by another $400 so thanks for not much and won't be back. Oh and I will have my truck back in less time than your "diagnosis" took! Yep I'll drive a little further. More

People make a difference Tom Lyden was excellent in assisting with my service needs. His professional approach was refreshing and provided an opportunity to see a new side of Tom Lyden was excellent in assisting with my service needs. His professional approach was refreshing and provided an opportunity to see a new side of the Jim Ellis dealership where the customer comes first. More