Jim Ellis Buick GMC Mall of GA - Service Center

My purchase experience with the dealership was great but I can definitely not say the same about the service department. It seems that they like throwing parts at an issue instead of properly diagnosing the I can definitely not say the same about the service department. It seems that they like throwing parts at an issue instead of properly diagnosing the problem. They also told me that my truck needed a new fuel filter when it actually had 75% remaining on the life. On top of that they tried telling me my air filter needed replacing as well and would I like to add that to my service? I have an aftermarket intake on the truck that requires a custom filter that I know they do not carry. Once I pointed that out they asked if I would like a factory filter installed. It took six hours for an oil change trans service and to have one of my rear parking sensors replaced. Ridiculous! I had the parking sensor replaced due to a service park assist warning on the truck. As soon as I left the dealership the alarm came back on. I couldn't believe it! I returned to the service department and they checked on the issue. There response was that the other three sensors were bad as well and needed replacing. I patiently waited again as they ordered the sensors to be delivered four days later. So yes I had to return back to the dealership for the other three sensors to be installed and guess what? The alarm is still on! At this point I would rather handle any issues with my truck personally instead of dealing with the dealership. I really wonder what the warranty actually covers on a vehicle purchase and why we pay so much for it? Never again! More

Great service and great customer care! Tom Lyden did a great job looking into my previous repair history and quickly ascertaining that the issue would be covered under warranty. Tom was als Tom Lyden did a great job looking into my previous repair history and quickly ascertaining that the issue would be covered under warranty. Tom was also able to quickly scramble together a loaner vehicle to minimize the inconvenience! More

They broke the socket to my wheel lugs and would not replace it. They mounted and balanced my brand new tires and they are not even close to balanced. replace it. They mounted and balanced my brand new tires and they are not even close to balanced. More

Service team is prompt, professional and thorough and gets the job done right and in a timely manner. Waiting facility is comfortable and provides workspace. Thanks team gets the job done right and in a timely manner. Waiting facility is comfortable and provides workspace. Thanks team More

He was very kind and professional. He had fixed the problem in a fast manner. I thought that my car would be worse than what it is but he assured me with the details what needed to be done. I will be c problem in a fast manner. I thought that my car would be worse than what it is but he assured me with the details what needed to be done. I will be coming to the dealership from now on with my services. Thank you More

They did a great job on my truck. I will be returning whenever I need more service for it. The staff was friendly and willing to help and had patience. whenever I need more service for it. The staff was friendly and willing to help and had patience. More

Professional service I received quick & professional handling and follow-up for my oil change. I needed a follow-up visit, to reset oil life in the display panel I received quick & professional handling and follow-up for my oil change. I needed a follow-up visit, to reset oil life in the display panel More

Ed Barnes provides outstanding customer service. He does his best to keep me informed and is always pleasant and friendly. I trust Ed’s knowledge and experience. his best to keep me informed and is always pleasant and friendly. I trust Ed’s knowledge and experience. More

Excellent and timely service I trust Jim Ellis GMC above all other dealers for GMC service. I believe it is service that makes customers like me to be loyal for service I can alwa I trust Jim Ellis GMC above all other dealers for GMC service. I believe it is service that makes customers like me to be loyal for service I can always trust. More

2015 Suburban Check Up Our 2015 Suburban was making some strange noises. I brought it in for analysis and we learned that some of the belts and hoses needed to be replaced. Our 2015 Suburban was making some strange noises. I brought it in for analysis and we learned that some of the belts and hoses needed to be replaced. We also found that struts and tires needed replacement. As always, the service was quick, honest, and professional. A loaner vehicle was not requested but should have been. Our service agent, Tom, was able to deduct enough from the bill to cover the cost of a rental. More