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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,159 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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June 04, 2020
Always takes care of me when I bring my 03 Yukon or any other vehicle as well. Would recommend to anyone driving a GM product. David Gonzalez is my service advisor other vehicle as well. Would recommend to anyone driving a GM product. David Gonzalez is my service advisor More
by Linden
Verified Customer
May 26, 2020
Maintenance and Repairs Timely response and great communication via phone and email. Made the entire experience professional and smooth! Since parts were not available right Timely response and great communication via phone and email. Made the entire experience professional and smooth! Since parts were not available right away, they were able to help with a loaner vehicle. More
by GABE7
Employees Worked With
David Gonzalez
May 25, 2020
I have never had any issue with Jim Ellis GMC Mall of Georgia with the service department always nice and courteous when I go to get my vehicle serviced . Georgia with the service department always nice and courteous when I go to get my vehicle serviced . More
by ANTNYMC
Employees Worked With
Tate Gardner
May 25, 2020
The emails and text messages are on point of making sure that I don't miss my appointment customer service is great and y'all make me feel comfortable at JIM ELLIS BUICK GMC MALL OF GA that I don't miss my appointment customer service is great and y'all make me feel comfortable at JIM ELLIS BUICK GMC MALL OF GA More
by LEROYEDWARDS402
Employees Worked With
Tate Gardner
May 22, 2020
Routine maintenance Called before tech came to my home to pick up vehicle. Called when work completed and vehicle was being returned. Work done well and vehicle was cle Called before tech came to my home to pick up vehicle. Called when work completed and vehicle was being returned. Work done well and vehicle was clean and shiny. More
by JASMITH46
Employees Worked With
May 18, 2020
Regular Scheduled Service Having the regular scheduled service work done by this dealer provides a great level of confidence my car will properly perform because the work is pr Having the regular scheduled service work done by this dealer provides a great level of confidence my car will properly perform because the work is professionally done to high standards. More
by DBrunelle
Employees Worked With
David Gonzalez
May 18, 2020
I enjoy going to Jim Ellis for my services but this last time was a little disappointing. I was told over the phone before coming in for an oil change that I would be payiing $70 for the oil change, tire ro time was a little disappointing. I was told over the phone before coming in for an oil change that I would be payiing $70 for the oil change, tire rotation, 27 point inspection and my truck would be washed. I ended up having to pay $99 because they misquoted the price to me when I made my appt. and I didn't find out till after my truck had been serviced. My truck didn't get washed and I was basically just told sorry about the mix up and sent on my way. Also I picked David for the person I worked with because I had to choose one and he has always been great but it wasn't him that helped me. Thank you. More
by VENGAR713
Employees Worked With
David Gonzalez
May 16, 2020
oil change and tire rotation and filter changed very friendly and good service and easy to follow what has to be done with timely service car washing service was good. Tom was excellent very friendly and good service and easy to follow what has to be done with timely service car washing service was good. Tom was excellent More
by CHANGKOOK44
Employees Worked With
Tom Lyden
May 16, 2020
MANINTANCE OVERALL EXPERIENCE HAS BEEN DELIGHTFULL. EVEN ALLOWED US TO EAT LUNCH IN THEIR WAITING AREA. MADE SURE VEHICLE WAS SANITIZED UPON COMPLETION. DID NOT OVERALL EXPERIENCE HAS BEEN DELIGHTFULL. EVEN ALLOWED US TO EAT LUNCH IN THEIR WAITING AREA. MADE SURE VEHICLE WAS SANITIZED UPON COMPLETION. DID NOT FEEL PRESSURE TO PUCHASE MORE THAN I WAS THERE FOR. More
by KCSEABOLT
May 16, 2020
By far the best dealership experience I have ever had. The service department has been exceptional when i needed them. Appointment scheduling for routine maintenance has never been easier until now. The service department has been exceptional when i needed them. Appointment scheduling for routine maintenance has never been easier until now. More
by KEMPKRISTOFER1
Employees Worked With
Tate
