Jim Ellis Buick GMC Mall of GA - Service Center

Oil Change, Quick wash As always the staff was friendly and the service was excellent. After the quick wash my 5 year old GMC Sierra 1500 looked brand new. As always the staff was friendly and the service was excellent. After the quick wash my 5 year old GMC Sierra 1500 looked brand new. More

Ed Barnes is my service advisor. Ed provides outstanding customer service, and he always seeks to meet or exceed my expectations. I enjoy Ed’s friendly service. customer service, and he always seeks to meet or exceed my expectations. I enjoy Ed’s friendly service. More

Great service department The wait time was exactly what they promised. Item to be replaced was in stock so it avoided another trip to service. It is absolutely the cleanest The wait time was exactly what they promised. Item to be replaced was in stock so it avoided another trip to service. It is absolutely the cleanest dealership I have ever been in....bathrooms included. More

The Right choice I brought my Encore in on Friday with no appointment the service manager David Gonzalez immediately diagnosed the issue put me on the schedule for the I brought my Encore in on Friday with no appointment the service manager David Gonzalez immediately diagnosed the issue put me on the schedule for the next business day and provided shuttle service for me.I was call the next business day and my vehicle was repaired expeditiously,cleaned and ready to go I'm very satisfied 🤓 More

Good experience This was the best (& most expensive) experience I have had with this service center. I have had some not so great ones in the past so I was hesitant t This was the best (& most expensive) experience I have had with this service center. I have had some not so great ones in the past so I was hesitant to bring my car in. David was very nice & polite. Just that alone was so appreciated. He explained everything to me which helped me to understand what was wrong with my car & exactly was was going to be done to repair it. He also informed me of some other issues. I declined service for those for now & he did not pressure me about it at all. I really needed my car back same day & as quickly as possible. That did happen allowing me to keep another commitment. Not sure about the pricing. It seemed an excessive amount to charge for struts but I don’t really know how everyone else prices those. David did apply a discount or two to help with that. It was very much appreciated. All in all I am happy! More

Maintenance visit Jim Ellis had me in and out for an oil change and tire rotation within an hour of my appointment despite how busy they were. They try to make you as Jim Ellis had me in and out for an oil change and tire rotation within an hour of my appointment despite how busy they were. They try to make you as comfortable as possible while you wait with snacks and drinks. More

Satisfying. I enjoyed my experience at Jim Ellis GMC. The service tech was very helpful and very courteous. I love taking my car there for service. I enjoyed my experience at Jim Ellis GMC. The service tech was very helpful and very courteous. I love taking my car there for service. More

Your service department have the up more respect for service for there customer very outstanding job and keep up the good work.you will always have my service.Thank you service for there customer very outstanding job and keep up the good work.you will always have my service.Thank you More

The service person, Ed., was very good. The rest of the visit, including the part, including the installation, including the outcome, we’re terrible. Waited for the part to show up 6 to 8 weeks. It show visit, including the part, including the installation, including the outcome, we’re terrible. Waited for the part to show up 6 to 8 weeks. It shows up, installation takes a few days, and then the part is defective, and it also disabled the microphone in the truck. I do my business on the road. So this affected how I conduct my business. Absolutely dissatisfied. Once again, the service person, was really good. I don’t want to pin it on him. More

tell you one thing and do something else i scheduled my Yukon to get evaluated for low oil pressure through the GMC website and I had to describe the symptoms I was having and I also listed a i scheduled my Yukon to get evaluated for low oil pressure through the GMC website and I had to describe the symptoms I was having and I also listed a test I wanted performed. I then received a phone call from a service advisor saying they would do the test I requested and also said the price they would honor it at. when I showed up to drop the car off I spoke to a different service advisor and I was told to do the test I requested would be double the original price. After talking to the second service advisor who told me the double price he then turned around and said they WOULD do the test that I requested. At the time of picking my vehicle up, on the recipt I signed it noted that "customer denied recommended test" which happens to be the test that they told me they would perform and is the same test I said from the start I wanted. So to sum it up I went to the dealer and was told a certain test would happen and come to find out it didn't. waste of time and money to find out something I already knew. More