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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,159 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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July 07, 2020
Initial service on Buick Encore The service associate was friendly and courteous while checking me in, and while providing me with the car/paperwork afterwards. Work was completed t The service associate was friendly and courteous while checking me in, and while providing me with the car/paperwork afterwards. Work was completed to my satisfaction and in the agreed upon time-frame. More
by RCHARRIS09
Verified CustomerEmployees Worked With
Ed Barnes
July 07, 2020
Tire Problem Service department found a faulty plug in the left front tire causing it to lose air pressure. Had made an appointment, arrived early, still had to wa Service department found a faulty plug in the left front tire causing it to lose air pressure. Had made an appointment, arrived early, still had to wait two hours to change one tire. Being a GM executive retiree I always try to utilize a dealer for service. Bought the tire from dealer but had to pay over $35.00 premium compared to Costco for same tire. Expected to pay a little premium but $35.00 is more than expected. More
by Zebra433
Employees Worked With
Ed Barnes
July 04, 2020
Always fast and friendly service. Clean and comfortable waiting area they always repair just what is needed and give you a estimate up front no surprises waiting area they always repair just what is needed and give you a estimate up front no surprises More
by UGAUSAFDAD
Employees Worked With
Not sure his name
July 03, 2020
Service I received great car service as usual. The employees are always very kind and helpful when I bring my car in. Thanks so much for all your help! I received great car service as usual. The employees are always very kind and helpful when I bring my car in. Thanks so much for all your help! More
by KAJORGE
Employees Worked With
Jerry Rinehart
July 02, 2020
excellent service took my van in with serious vibration in the power steering and brakes. the hydro boost and steering pump and a few lines had to be replaced. it too took my van in with serious vibration in the power steering and brakes. the hydro boost and steering pump and a few lines had to be replaced. it took a few days longer than we thought, but tate was able to help me a little with the cost. we have been going there for service since they opened and will continue to do so. More
by Winn
Employees Worked With
tate gardner
July 01, 2020
My 1st experience at Jim Ellis Buick GMC Mall of GA Sean Garrett the service center manager was very helpful. I really appreciated him taking the time to speak with me and come to a amicable compromise. Sean Garrett the service center manager was very helpful. I really appreciated him taking the time to speak with me and come to a amicable compromise. Scott was the tech. who worked on my 2015 Buick Enclave. Jerry was my service rep. Only complaints were that I had an eleven O'clock appointment scheduled but they weren't able to get someone to begin working on my vehicle until almost 3:00 pm and Jerry wasn't very upfront with me about the service being preformed. I came in sharing my vehicles (amplifier) problem with him and inquiring about whether or not it was an item covered by the manufacturer. Long story short I paid good money to have him tell me something I already new the answer to. Jerry did offer to have my car washed after the fact even though the letter from management regarding COVID-19 posted on the glass door stated that vacuum and a wash was complimentary. More
by leejonathan2015
Employees Worked With
Scott and Jerry, Sean Garrett
July 01, 2020
Very knowledgeable and helpful from making service appointment to assisting with a potential future purchase for my parents. I prefer to drive to Buford / Jim Ellis for my service and I live in Gaines appointment to assisting with a potential future purchase for my parents. I prefer to drive to Buford / Jim Ellis for my service and I live in Gainesville . More
by miller0974
Employees Worked With
July 01, 2020
Transmission problem with my truck running rough, they got it running like new. Ride home when I dropped off & washed it too! Thanks Jorge Banos got it running like new. Ride home when I dropped off & washed it too! Thanks Jorge Banos More
by claudecchandler
Employees Worked With
Jorge Banos
July 01, 2020
My service advisor, Tate Gardner, is a huge asset to your dealership. He is professional, respectful, thorough and caring. Design flaw problem persists. Need recall. your dealership. He is professional, respectful, thorough and caring. Design flaw problem persists. Need recall. More
by PTCRIMENS
Employees Worked With
Tate Gardner. Excellent.
June 30, 2020
Easy to schedule appointment for service. Friendly staff and decent waiting area. Plenty of space to spread out for social distancing. Screening done as you enter the service area to ensure employee and cus and decent waiting area. Plenty of space to spread out for social distancing. Screening done as you enter the service area to ensure employee and customer safety. All staff wore masks. Jorge helped me during my service and kept me informed during the process. He was very polite and courteous. No complaints or concerns. More
by CAMMIELUND
Employees Worked With
Jorge in service.
