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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,159 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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Verified Customer
October 19, 2020
Brought vehicle in to have something fixed that was under warranty and also added an oil change for $89.95 and a full detail for $165.00. When my vehicle was brought out it was not fully clean and I can onl warranty and also added an oil change for $89.95 and a full detail for $165.00. When my vehicle was brought out it was not fully clean and I can only infer that the oil had not been changed. The oil gauge still read 43% and I didn't have a sticker on the windshield that indicated my next oil change and mileage. My vehicle was taken back to service and 20 minutes later brought back to the front. Oil registered 100% and there was a sticker. David G. was professional and apologized for the inconvenience but I don't think it took 20 minutes to put a sticker on the vehicle. More
by DAVECATHCART
Employees Worked With
David Gonzalez
October 16, 2020
I appreciate the follow up that this dealership provides after servicing. The staff was very personable and listened thoroughly when I discussed the problem. I was also glad that they had a car rental serv after servicing. The staff was very personable and listened thoroughly when I discussed the problem. I was also glad that they had a car rental service on the premises. More
by CLG90
Employees Worked With
Drew
October 14, 2020
Being a recent transfer to Georgia, I was optomistic about getting my car serviced at Ellis Buick. I went in for a simple seat repair and was told my front control arm bushings and a brake vacuum boost about getting my car serviced at Ellis Buick. I went in for a simple seat repair and was told my front control arm bushings and a brake vacuum booster were in need of replacement. The cost for this work was going to be $1,339. Since this was a lot of money, I chose to get a second opinion from a brake and suspension specialist that my son uses. His inspection determined that my bushings and brake booster were fine and theses parts did not need replacement. He also recommended that I avoid going to the dealership that recommended the repair work in the first place(i.e. Ellis Buick). It seems in this case, that the buyer needs to beware before dropping big bucks on repairs at Ellis. Going forward, I will find another dealer for repairs. More
by KBOKINA17
Employees Worked With
Drew Pederson was helpful in getting me in and out of the dealership for the seat repair.
October 13, 2020
Great job and friendly customer service. I would certainly back again. The environment was clean, friendly, and hospitable. They even offered a happy hour discount. certainly back again. The environment was clean, friendly, and hospitable. They even offered a happy hour discount. More
by CIFEZUE
Employees Worked With
Emma Robertson
October 13, 2020
I just got service on my Denali! Tate at service department was very friendly and helpful!!! I’ll take my vehicle to Jim Ellis whenever I need service! department was very friendly and helpful!!! I’ll take my vehicle to Jim Ellis whenever I need service! More
by TRAVISCLEE
Employees Worked With
Tate Gardner
October 13, 2020
The CSR was kind, but the basic communications of informing me what was happening with my service was handled poorly. And it was inferred that because I did not have an appt, I deserved less than av informing me what was happening with my service was handled poorly. And it was inferred that because I did not have an appt, I deserved less than average services even though I spent over $1000 on services at Jim Ellis. More
by C
Employees Worked With
Jorge Banos
October 11, 2020
Wonderful experience with Jim Ellis as always. This dealership has been outstanding in service and professionalism. Drew P was a great resource and very helpful. dealership has been outstanding in service and professionalism. Drew P was a great resource and very helpful. More
by rbgoodjoin
Employees Worked With
Drew Pederson
