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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,867 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,867 reviews

August 09, 2023

The part required to fix my vehicle is out of stock and the car is drivable. They were very apologetic, but I know the parts issue is out of the dealer’s hands. More

by Robertgarland36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa - Service Advisor
Aug 12, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

August 06, 2023

Easy process, Richard was great, never felt like I just had to buy the truck immediately. Everyone was very nice. More

by emti8385
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard don't remember the last name
Aug 12, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Aug 12, 2023 -

emti8385 responded

The salesman was Richard Nourie, again a great guy. If I could remember the guy who helped with the finance paperwork, young guy, was super nice and helpful as well. Would buy from here again.

August 05, 2023

Very well maintained everyone was so nice and the sales person made the process easy More

by NBRANTMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of Georgia.

August 04, 2023

It was a very good experience. I would highly recommend Jim Ellis anytime someone is making a car purchase. More

by JOHN HEMPHILL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

August 04, 2023

Good, but overpriced. An empty aerosol can of interior cleaner was left under the drivers seat. More

by Noble Savage
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 03, 2023

The service department was excellent, knowledgeable & accommodating. Melissa was very helpful while keeping the service charges within my budget. More

by tarchambault2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Toole was excellent.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

August 03, 2023

I was a bit nervous have to take my car in for repair especially knowing is a 2022. My service advisor Malissa was courteous, knowledgeable and helpful. I had my vehicle repaired sooner than I anticipate More

by LIZRAMLAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malissa.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

August 01, 2023

Excellent service spot on everything was great I will return and recommend your services again More

by CHARLIEMCCAIN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Canon
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

July 30, 2023

I had too wate too long win I had An appointment with my car. I was there allmost two hours. More

by BEARDJAMES298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim South
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Bryan Rudow
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

July 30, 2023

Was pleased to have a loner far while my car was being repaired. All is working well now with my car. More

by JBEARD2136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

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