Jim Ellis Buick GMC Mall of GA

All Talk, No Listening. We recently purchased a vehicle from a Jim Ellis competitor because the salesman at Jim Ellis did not listen at all. On not one, but two occasions, w We recently purchased a vehicle from a Jim Ellis competitor because the salesman at Jim Ellis did not listen at all. On not one, but two occasions, we had our title, trade in, and check in hand and he was given the opportunity to make a sale but failed to do so because he was more interested in talking than listening. Although certain features were important to us, we were open to three different models. This should have given even the most inexperienced salesman a wealth of inventory from which to choose. This particular salesman, however, spent his time spouting off useless tidbits about things that had absolutely no relevance to our search. He was completely unfamiliar with his product, instead apparently using his time to search other dealers' inventory and follow our Craigslist ad to sell our car, in some sort of convoluted effort to prove himself right and us (THE CUSTOMER) wrong. When we left Jim Ellis to go to their competitor, this guy had the nerve to send a text to us that we felt, questioned our honesty. True to form, the text only served to further prove that he still had not HEARD A WORD WE SAID. More

Great Experience By far the easiest car buying experience I have been through. Everyone from sales to finance was a delight to work with. Thanks so much. By far the easiest car buying experience I have been through. Everyone from sales to finance was a delight to work with. Thanks so much. More

Excellent from start to finish I was fortunate to work with Richard Nourie of Jim Ellis Buick GMC in Buford for my car buying needs. I sent in an inquiry form on a 2015 GMC Acadi I was fortunate to work with Richard Nourie of Jim Ellis Buick GMC in Buford for my car buying needs. I sent in an inquiry form on a 2015 GMC Acadia, and Richard responded very promptly. From the very beginning, everything was handled the way that most people would want it to be done. Richard and I figured out an agreeable time to look at the Acadia the following day, but from the very beginning, I had a great feeling about working with him since our philosophies on buying and selling are in line with each other. I told him that my wife and I don't want to drag this out due to being motivated buyers. Richard was the same way: transparent, direct, and honest. We test drove this vehicle and two others in the same vehicle segment. Richard knew from the beginning that we needed to do our "homework" and explore the other two vehicles to see which was the best fit for us. All he asked for was honest communication about where he and his offer stood. After only one round of negotiation, my wife and I purchased our new Acadia from Richard. Yes, we bought the same day that we went in to test drive. The offer Richard and his managers made was fair, aggressive and what we wanted. We also worked with Fred Maszalek for the Financing section of our purchase. He thoroughly explained everything and made the entire process seamless and painless on us. He's knowledgeable, helpful, and easy to work with. He truly wants what is best for his clients! The entire process was excellent from start to finish. I would recommend anyone looking for a vehicle to go see Richard Nourie. He's an excellent sales professional who will take great care of you, your family and your car-buying needs! More

Thank You Chris Chris Whiten met all our needs. If you need some help he will help you make your experience a lot better. he knows customer service Chris Whiten met all our needs. If you need some help he will help you make your experience a lot better. he knows customer service More

Nathan Shaw gave us very good service We found online a Sienna in good condition at a good price. We are Seventh Day Adventist and we keep the seventh day Sabbath as a very especial day to We found online a Sienna in good condition at a good price. We are Seventh Day Adventist and we keep the seventh day Sabbath as a very especial day to worship God, to help others and to strength our family. We do not do business after friday sunset when Sabbath starts and Nathan helped us to have all the paper work ready for us, so after driving for 3 hours we were able to buy the car very quickly right on time. I appreciate the fact that when I asked him over the phone if there was anything abnormal with the car, he told us about a very small scratch in one of the lateral mirrors, which was not very evident. In summary, we are happy with the experience. More

Deceitful Sales Practices We were working with Patrick Ross (not listed here on the employee list) and had gotten what we thought was a good price on a "Certified" used vehicle We were working with Patrick Ross (not listed here on the employee list) and had gotten what we thought was a good price on a "Certified" used vehicle. They did not disclose to us that the vehicle had previously been wrecked. Patrick brought out the Carfax sheets with the last page folded over the rest and asked me to sign it. When I folded the page back it showed that the vehicle had been wrecked. We immediately backed off and when we questioned Patrick about the wrecked status he said "you didn't ask" We walked away from the deal and bought from another dealer. More

Great Experience! Recently purchased a 2012 Chevrolet Silverado from Jim Ellis Buick GMC at the mall of Georgia location. The overall experience was great, everyone wa Recently purchased a 2012 Chevrolet Silverado from Jim Ellis Buick GMC at the mall of Georgia location. The overall experience was great, everyone was very friendly and we're helpful and quick to respond to any questions I had. I dealt with Ken Wang, Jorome Duncan, and another person in finance whose name I can not remember, but everyone did an excellent job. I will definitely be a return customer in the future! More

Pre-owned truck in shop just 10 days after purchase I purchased a 2010 Ford F-150 4x4 on June 4,2010. The AC unit fails after a week along with the ABS for the brake system and the linkage on the transf I purchased a 2010 Ford F-150 4x4 on June 4,2010. The AC unit fails after a week along with the ABS for the brake system and the linkage on the transfer case for the 4-wheel drive breaks. I take the truck to a local Ford dealership to get it diagnosed. I had purchased the 'Total car care package warranty($2970.00) through Jim Ellis finance dept. , Fidelity warranty service, and after 9 days of being in the shop, the insurance doesn't want to cover anything except for $49.00 of the brake sensor. This l;eft me with a $495.00 diagnostic bill and a truck thats still unsafe just weeks after I bought it. I had been in touch with Jerome, finance manager, sheldon story, salesman, Toni head sales man and Their general concensus was bring it up here. So i had no choice but to pay the fee then drive 70 miles back to jim ellis. they kept the truck for 6 more days=15 total dys my trucks in the shop out of 30, and they did fix it. Jeroms said that all the problems with my truck were covered as the policy states under the Gold package warranty. It was the inspector who messed up. Well I'm out all that money and I can't get anyone to return my calls or e'mails. I've asked Jerome to cancel FWS policy on July1,2014 he said they had as of July13,2014. I called FWS today July 14,2014 and it has NOT been cancelled. Jim ellis GMC has cost me a great deal of time and money. I have spoken with and left messages with a few people there and NOONE has been helpful From Tony Russano who got loud with me on the phone and refuses to return my calls to Jerome Duncan who avoids calls and e-mails to Sheldon Story who sales 'Lemons'. I wish i could have my money back and I will state this dealership is crooked by my expierence. More

Just the thought of going to car dealerships stresses me out. I am shy, not good at haggling, and panic when pressured. But we had a great car buying experience beginning to end! There weren't pictures o out. I am shy, not good at haggling, and panic when pressured. But we had a great car buying experience beginning to end! There weren't pictures of the car online yet, so Alan(salesman) took numerous pictures of the car we were interested in, and texted them to us. Everyone at the dealership was very pleasant while we sipped on complimentary chai, waiting for Alan to finish a test drive. Before we knew it, we met Alan and were taking our test drive. Alan was very nice, personable, informative, and never pushy! The Buick Rendezvous (which we ended up purchasing) was already priced a good amount below KBB's value. And we successfully negotiated an even lower price despite our lack of haggling skills! Not only was the price better than all the other Rendezvous we've looked at, but it looked a lot better than I ever could have expected an 8 year old car to look! And even though the purchasing part is over, Alan is still being helpful. He has mailed to me the contents of my trade in that I didn't find when cleaning it out. I'm very appreciative of having a car door opener, again! And he has contacted the previous owner just double checking that there wasn't a second set of keys for the vehicle. No luck but it was worth a shot! I definitely appreciated the laid back but professional atmosphere at the Jim Ellis Buick Mall of Georgia! More

Jim Ellis Buick GMC is the only dealership I will ever purchase from again. Not only do they offer excellent customer service, they have a knowledgable staff and are there to help you find the perfect ve purchase from again. Not only do they offer excellent customer service, they have a knowledgable staff and are there to help you find the perfect vehicle. More