Jim Ellis Buick GMC Mall of GA

Great purchasing experience!! Steve Eason made the purchase of my new Yukon XL extremely easy and comfortable. We did much of our initial communications via email as I live out of Steve Eason made the purchase of my new Yukon XL extremely easy and comfortable. We did much of our initial communications via email as I live out of town. He was very professional and understanding of the process I was taking to research the best vehicle for me. Steve was able to answer all my questions and ultimately get the best overall package out of the dealerships I was looking at. More

Above and Beyond I was wanting something specific, and to avoid contact with over eager sales people, so I did my research online by viewing current inventory at the d I was wanting something specific, and to avoid contact with over eager sales people, so I did my research online by viewing current inventory at the dealership. I saw something that I was interested in so I made a trip to the physical location to inquire. When I arrived on Valentines day, I was not confronted by a salesman and I was able to walk the lot in peace, which is unheard of. After not finding what I came to look at, I walked inside to a friendly environment and requested to speak with someone about a car I saw online. Within a matter of seconds I was approached by a man named Alan and we proceeded to discuss what I was interested in. To make a long story short, the vehicle that I was referring to was in their shop being inspected due to it being a recent trade in just a few days before. Alan brought me downstairs to the shop, where the car was on a lift, and I was afforded the opportunity to inspect the vehicle fully and speak with the mechanic on what was being done. I forgot the name of the mechanic, but he was awesome and knowledgable as well. This was beneficial in many ways and great customer service on their part so I could view the car without worrying about them "hiding" anything from me. I saw how clean of a car it was and it hadn't even gone through the detail department. I was very impressed at this point, not only because it was a great used car at a great price, but I was able to inspect it on my terms. I went to lunch with my wife, without being haggled to buy the car right that second, and I came back and bought the vehicle the next day. The salesman, Alan, was not pushy and asked all the right questions. It was a personable experience where we could talk about other hobbies and interests and I didn't just feel like another sale. The financing specialist, Dee, was courteous and knowledgable making the loan and warranty options fast and painless. Although I did not have the title readily available upon trade in, they entrusted me to bring it by when I had the opportunity, while I took possession of my new used car. Just an overall pleasant experience that will make me want to come back and do business with in the future. More

All for the customer Customer service was great, very helpful. Looked at several different dealers, ultimately spent a little more main reason was due to this dealers cust Customer service was great, very helpful. Looked at several different dealers, ultimately spent a little more main reason was due to this dealers customer service was all in the customers concern. Very well recommended. Will continue to do business here. More

Simple and Easy Truck Buying Experience This is my first purchase at Jim Ellis GMC and it was one of the best experiences I've ever had. Every staff member I dealt with was friendly and acc This is my first purchase at Jim Ellis GMC and it was one of the best experiences I've ever had. Every staff member I dealt with was friendly and accommodating. I received a very fair deal without any back and forth drama. After test driving earlier in the day, I was in and out of the dealership with my new truck in two hours. You really can't beat that experience. I enjoyed working with Richard Newton who was very knowledgeable and upfront about pricing. I highly recommend asking for Richard and would certainly buy from him again. Nate and Dee were also very supportive and helpful in getting me in and out quickly. More

Excellent Service as always Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purcha Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purchased so many from there is the service department. More

Best Dealership Around This is the 4th time I have purchased from Jim Ellis GMC in Buford. The customer service, knowledgeable sales staff, and approachable finance departme This is the 4th time I have purchased from Jim Ellis GMC in Buford. The customer service, knowledgeable sales staff, and approachable finance department are what have made me a loyal lifetime customer. More

I got a fair deal without a lot of nonsense. I enjoyed working with Steve Eason, who was very pleasant to deal with and knowledgeable. I was able to wrap up the purchase of a late model used car I enjoyed working with Steve Eason, who was very pleasant to deal with and knowledgeable. I was able to wrap up the purchase of a late model used car late after work for a fair price. I would buy from Steve again and recommend him to others, so what else do you need to say? I also appreciated working with Dee Hong in Finance to get the deal done. Dee was able to get me better financing than what I was getting arranged with from USAA beforehand. Dee was very efficient in getting everything closed that evening and I appreciated him staying late to accommodate me. More

Great Experience Ken Wang is an amazing sales person. He is a natural and goes well beyond what is expected to make your experience at Jim Ellis special. So glad I wa Ken Wang is an amazing sales person. He is a natural and goes well beyond what is expected to make your experience at Jim Ellis special. So glad I was put in touch with him for my car purchase. More

Excellent Purchase Experience My wife and I stopped at Jim Ellis Buick Mall of Georgia to do some preliminary homework about purchasing an Enclave. We met Michael Battle who very My wife and I stopped at Jim Ellis Buick Mall of Georgia to do some preliminary homework about purchasing an Enclave. We met Michael Battle who very professionally introduced us to different options and choices which lead us to select a pre-owned vehicle. Michael made the experience very enjoyable by being extremely courteous, polite, helpful, any informative, He exhibited a great sense of putting the customer's needs first. More

Awesome! Very nice people. Knowledgeable, friendly and very easy to work with. I felt like their primary objective was to ensure my satisfaction - they were no Very nice people. Knowledgeable, friendly and very easy to work with. I felt like their primary objective was to ensure my satisfaction - they were not pushy or overbearing in anyway! I highly recommend. More