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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,768 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,768 reviews
April 04, 2018
Horrible service Even after it taking forever to get our vehicle back, the hits just came coming. Hood latch was not re-installed properly, windshield washer containe Even after it taking forever to get our vehicle back, the hits just came coming. Hood latch was not re-installed properly, windshield washer container was not working, hose had been disconnected during service. It took 2 weeks to get repair done to vehicle. I wanted them to check out the auto-shut off because of it lurching and running rough when it started back up. They said they had tested it and found nothing. How can you test it by driving it less than 1 mile??????? They said they would change out a wheel that had been damaged for $20.00. Invoice ended up being over $80.00. When Service Manager finally called to discuss our disappointment, he had no solution for making things better, just keep asking, what did we want. When my husband told him we would not be back, he said ok. End of conversation. Really, really disappointed, because we were interested in looking at a new Enclave. Won't be at Jim Ellis. More
by CARLSONCR55
Verified CustomerEmployees Worked With
Jessica Walter
April 04, 2018
Service work required Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealer Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealership to Family and friends. More
by MDKELLEY77
Employees Worked With
April 04, 2018
Amazing experience!! We had an amazing experience at this dealership. We worked with Jesse and Sami, I will recommend everyone to them! Buying a car here made buying a car We had an amazing experience at this dealership. We worked with Jesse and Sami, I will recommend everyone to them! Buying a car here made buying a car that much for fun! More
by kellea03
April 04, 2018
It was a good expeirience , my service writer was courteous I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer s I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer service More
by RENWICK.KELLY.PKWI
Employees Worked With
April 04, 2018
Buying Experience We have bought two vehicles in the past from Jim Ellis, we like it because it's privately owned. But the experience on April 2nd was nothing like befo We have bought two vehicles in the past from Jim Ellis, we like it because it's privately owned. But the experience on April 2nd was nothing like before. It's there way or no way, I almost walked, but my daughter was there. Jasmine the finance girl was rude and impolite just because I wanted to see numbers before I tell her wanted we wanted to do. This will probably keep from coming back to Jim Ellis again. We have sent a lot of people to Jim Ellis from our business don't know that I will again. Could of gotten a better deal thru Carvana. Never talked or saw Jason Hoychick so I can't rate him. More
by billgreene815
Employees Worked With
Jason Hoychick, Alan Cavell, Jasmine Abreu
April 04, 2018
Service was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended More
by MOUTLER
Employees Worked With
Sean Garrett
April 04, 2018
Awesome Dealership Great shopping expiró en e at your dealership Will buy here again!!! Should be done as we are expecting our first child and will need an SUV! Great shopping expiró en e at your dealership Will buy here again!!! Should be done as we are expecting our first child and will need an SUV! More
by BDPEREZ66
April 04, 2018
Great buying experience Everyone at Jim Ellis worked to ensure that my vehicle purchase was an enjoyable experience. Unlike many other dealerships I’ve been to. I will retu Everyone at Jim Ellis worked to ensure that my vehicle purchase was an enjoyable experience. Unlike many other dealerships I’ve been to. I will return to Jim Ellis for future purchases More
by ww3728
April 04, 2018
Amazing!! Personable-efficient-knowledgeable-helpful. Sean was great to work with and is a man of his word!! Sean was an unexpected pleasure in the service de Personable-efficient-knowledgeable-helpful. Sean was great to work with and is a man of his word!! Sean was an unexpected pleasure in the service department. More
by DEBBIED56
Employees Worked With
Sean Garrett
April 04, 2018
New Sierra Ken Wang was great. Everyone at Jim Ellis GMC was accommodating to my needs for my new Sierra. I would recommend GMC and Ken to everyone. Ken Wang was great. Everyone at Jim Ellis GMC was accommodating to my needs for my new Sierra. I would recommend GMC and Ken to everyone. More
by Gduriez
Employees Worked With
Ken Wang, Dee Hong
