Jim Ellis Buick GMC Mall of GA

If not for a new issue each time...good experience We only service our cars at the dealerships and this one is technically ideal, clean and efficient with friendly employees. Jessica is our service pro We only service our cars at the dealerships and this one is technically ideal, clean and efficient with friendly employees. Jessica is our service provider and she is helpful and kind, but sadly, a new problem is created each time we come, which makes our experience less than ideal thus far. Our original issue was a humming/whining noise coming from the passenger side air conditioning vent in our new Yukon XL Denali, only a few days old. Jessica's team replaced the compressor, on the brand new car, which seemed extreme to us, but sadly the noise persisted. At this point, we decided to wait it out awhile and just see if it improved over time, it did not, so we brought it back in, only to be told that corporate was aware of the problem, made a part for it and they would order it, please come back when it's in...I'm not sure why we had to go to the shop to be told this but fine. So we waited, and waited, only to break down and call. I was told, yes the part had been in, "did no one call?" I said no and lets schedule a time to bring it in. I was then told that the computers were down for the day and someone would call me first thing in the morning, not Jessica. I did not receive a call till 2 weeks after, at which point I planned to go to another dealership. However, if you suddenly want to schedule it now, great, lets do that. Brought it in and Jessica's team put the part in, perfect, hum was gone on the drive home...replaced with plastic rattling noise! They obviously broke a clip in the dash, extremely noticeable on bumps or when thumping music is played, but if you put slight pressure on the plastic piece below the vent it stops. We call Jessica, she has us bring it back in. After looking at it we were told it was unrelated...not buying it, but fine, fix it...oh wait, we have to order a part! Okay, so now I bring it back again? Your employees are aware that clients have jobs, right? No loaners either, just wait here a few hours, over and over again, while we diagnose, then order part, then bring back, add nauseam. At our last appointment Jessica's team fixed the rattling noise, yay!!! ...except my husband and I are meticulous about our cars, and he walked around the car in the garage bay right before handing her the keys, only to come out to a chip in the paint on the drivers side, right before the door. He showed Jessica after he inspected the car, before driving away, and she saw it, saying it could be a road chip...my husband and I have driven for a combination of well over 40 years, luxury vehicles from Lexus to Corvettes, and we have never had the odd misfortune of getting a road chip on the driver side of a car. It blatantly looks like a tool struck the YukonXL. Jessica then said we could come back on a Wednesday when the body shop person is there and they could "see what they can do." So now we will make another trip back, at our earliest convenient Wednesday which hopefully is next, without an appointment I guess, in hopes that we leave without a new issue. We also have pictures of how Jessica's team left our dash and glove compartment, COVERED in finger prints and with a new sag to the glove compartment door that wasn't there. While we know we are meticulous about the care of our cars we also do not think it is too much to ask that the technician that works on our car wipe down a ridiculous amount of fingerprints and takes time to notice a sagging glove compartment, which we should be upset about but can't bring ourselves to worry about in comparison to the new nick on our paint. More

Excellent service James treated me with respect and listened to my silly noises trying to describe the issue- turned out a motor mount was bad. He helped me make inform James treated me with respect and listened to my silly noises trying to describe the issue- turned out a motor mount was bad. He helped me make informed decisions and patiently explained the things I didn’t understand. Also, the detail team did an excellent job getting the interior and exterior of the car into like-new condition. More

Great service overall. Good job..could be a bit faster on a scheduled service. I appreciate that they will work with me with some of my service quirks. Good job..could be a bit faster on a scheduled service. I appreciate that they will work with me with some of my service quirks. More

Excellent Service! Chris Stout and the service technicians are second to none. They worked tirelessly to identify and correct the issues with my Sierra pickup. Great job Chris Stout and the service technicians are second to none. They worked tirelessly to identify and correct the issues with my Sierra pickup. Great job! More

Quick oil change Received my second free oil change through the CPO program. They also fix a loose screw in the door handle at now charge as well. Received my second free oil change through the CPO program. They also fix a loose screw in the door handle at now charge as well. More

Awesome and efficient Couldn’t ask for a more efficient service visit. I was in for a simple visit. The work was done when promised and i got a free car wash! Couldn’t ask for a more efficient service visit. I was in for a simple visit. The work was done when promised and i got a free car wash! More

Great experience. I must say from the initial email contact to signing of the paperwork all was a great experience. Jesse was a pleasure to work with and the phone call I must say from the initial email contact to signing of the paperwork all was a great experience. Jesse was a pleasure to work with and the phone call from the sales manager explaining the benefits and incentives for a new vehicle vs used help make my mind up. Every person I came in contact with seemed to enjoy what they doing. I never felt pressured by anyone at any time to purchase which was a definitely positive in my eyes. Great experience. More

Great Customer Service I always receive great service from this dealership. Everyone is always helpful & courtesy and kind. They always recommend areas of improvement on my I always receive great service from this dealership. Everyone is always helpful & courtesy and kind. They always recommend areas of improvement on my vehicle. Fast quick service! More

Great experience! We traveled 3.5 hours from SC to buy our car because the price was unbeatable. Steve Eason was great to work with and communicated well with me. I’ve We traveled 3.5 hours from SC to buy our car because the price was unbeatable. Steve Eason was great to work with and communicated well with me. I’ve never considered buying a car from out of state but now I’m convinced it’s worth the travel. I will definitely consider Jim Ellis and Steve for my next car purchase. Steve also called to make sure we made it home safely. More

Always an easy and somewhat even enjoyable experience Thanks guys for always being so courteous with us. One time I actually got something on my shirt while I was waiting and the guys brought me a Jim Ell Thanks guys for always being so courteous with us. One time I actually got something on my shirt while I was waiting and the guys brought me a Jim Ellis T-Shirt to have so I wouldnt have to keep wearing my stained shirt. These are TOP NOTCH people. Thanks! More