Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Buick GMC Mall of GA
Buford, GA
3,768 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,768 reviews
April 09, 2018
Customer Service Great customer service from the service department. Making sure all customers are good and constantly giving status of their auto repair and keep suc Great customer service from the service department. Making sure all customers are good and constantly giving status of their auto repair and keep such a positive attitude. More
by CHERYLE_SMITH
Verified CustomerEmployees Worked With
Sean Garrett
April 09, 2018
Had great service. Thank You Had great service. Just purchased the car recently, staff was helpful on setting up On Star and blue tooth. Brought the car in for service in emissio Had great service. Just purchased the car recently, staff was helpful on setting up On Star and blue tooth. Brought the car in for service in emissions. More
by TIMMYPOLZIN
April 07, 2018
GMC 2500 purchase They made buying a new car enjoyable again John Harrison was one of the best salesman I’ve ever delt with he was very helpful and was able to answer They made buying a new car enjoyable again John Harrison was one of the best salesman I’ve ever delt with he was very helpful and was able to answer all of my questions More
by jeffbenfield
Employees Worked With
Jason Hoychick, John Harrison
April 07, 2018
Great customer service by Kaleb! I came in for a power seat wiring repair for my Buick Regal. They took in my car for service on time. They made sure everything was complete in a time I came in for a power seat wiring repair for my Buick Regal. They took in my car for service on time. They made sure everything was complete in a timely manner and all the staff was very helpful. More
by KYELENA01
Employees Worked With
Kaleb Dance
April 07, 2018
Great dealership experience We spent about three months and visited nearly 20 dealerships searching for a pre-owned vehicle. John Harrison was by far the best salesman we encoun We spent about three months and visited nearly 20 dealerships searching for a pre-owned vehicle. John Harrison was by far the best salesman we encountered. We received a good offer from Sami, but ended up buying a different car from a different dealership. We highly recommend John Harrison at Jim Ellis Mall of Georgia. More
by Zasha
April 07, 2018
DISAPPOINTING I HAD AN APPOINTMENT SET UP FOR 10.00 SAT MARCH 3RD. I DECIDED THIS TIME TO LEAVE THE CAR AS I HAD AN APPOINTMENT FROM 10.30 TO 11.30. BY 12.30 I HAD I HAD AN APPOINTMENT SET UP FOR 10.00 SAT MARCH 3RD. I DECIDED THIS TIME TO LEAVE THE CAR AS I HAD AN APPOINTMENT FROM 10.30 TO 11.30. BY 12.30 I HAD NOT HEARD BACK SO I LEFT A MESSAGE ON THE REPRESENTATIVES CELL PHONE. BY 2.00 I STILL HAD NOT HEARD ANYTHING SO I CALLED THE SERVICE CENTER TO ASK WHAT THE SITUATION WAS. I THEN HEARD BACK AT AROUND 2.30 AND WAS TOLD THE REPRESENTATIVE WAS DISCUSSING MY CAR WITH THE MECHANIC AND THAT I WOULD GET A CALL BACK . I WAS THEN TOLD MY CAR WOULD BE READY TO PICK UP BY 4.00 AS THAT WAS THE TIME YOU CLOSED ON A SATURDAY AFTERNOON. I WAS VERY FRUSTRATED AS I HAD FAMILY MEMBERS THAT HAD COME DOWN FROM NORTHERN VIRGINIA FOR THE WEEKEND AND WAS JUST WAITING FOR THE PHONE TO CALL AND LET ME KNOW MY CAR WAS READY, THIS MEANT MY FAMILY MEMBERS HAD TO GO AND DO THEIR THING WHILE I WAITED AT HOME. AS I HAD AN APPOINTMENT AND I TOLD THEM I WAS AT AN APPOINTMENT UNTIL 11.30, I DID EXPECT MY CAR UP DATE OR ANY INFORMATION TO BE CALLED BY AT LEAST NOON AND NOT HAVE TO CHASE THEM. WHY AT 2.30 WAS THE REPRESENTATIVE JUST SPEAKING WITH THE MECHANIC THEN? IT WOULD HAVE BEEN BETTER TO HAVE BEEN CALLED AND EXPLAINED THAT MY CAR WOULD BE READY BY 4.00 INSTEAD OF BEING LEFT IN LIMBO. I MUST CONFESS I WAS VERY DISAPPOINTED WHICH IS WHY IT HAS TAKEN ME SO LONG TO RESPOND. More
by BRITGIRL
Employees Worked With
Jessica Walter
April 06, 2018
An Awesome Experuence Steve Eason kept all promises, said car would be parked in front and ready, It was. Personable, knowledge of product a pleasure to work with. Steve Eason kept all promises, said car would be parked in front and ready, It was. Personable, knowledge of product a pleasure to work with. More
by achybod
April 06, 2018
Great experience!! The staff was extremely friendly and conscious of our family’s wants and needs. They were not overbearing and worked hard to get us where we wanted to The staff was extremely friendly and conscious of our family’s wants and needs. They were not overbearing and worked hard to get us where we wanted to be in price. I highly recommend this staff. More
by 9207
April 06, 2018
Quick Service Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great jod. More
by THIGPEN71
Employees Worked With
April 06, 2018
Almost 3 hours for a oil change and tire rotation. Waited 3 hours for an oil change and tire rotation. Also have a problem with window shield wiper streaking. New wiper blades installed day before se Waited 3 hours for an oil change and tire rotation. Also have a problem with window shield wiper streaking. New wiper blades installed day before service Driving at night with rain the streaking makes it almost impossible to see out. Service manager stated he see nothing wrong, looks normal to him. Will request a meeting with GM representative. Always had Kevin Wellborn he was one of the best. I am a 37 year GM salary retiree More
by ALPHA6195
Employees Worked With
Service Manager
