Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Buick GMC Mall of GA
Buford, GA
3,769 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,769 reviews
April 18, 2018
oil change and tire rotation Very helpful with my service and in a timely manner. Waiting area was very nice and clean. Personnel was very courteous and very kind. Thanks. Very helpful with my service and in a timely manner. Waiting area was very nice and clean. Personnel was very courteous and very kind. Thanks. More
by REED654753
Verified CustomerEmployees Worked With
Chris Stout
April 18, 2018
Satisfacción Profesional and friendly service always, the job is done when they said is going to be.I will recommend to all my friends and family! Profesional and friendly service always, the job is done when they said is going to be.I will recommend to all my friends and family! More
by LETYG14
April 17, 2018
oil change and vibration Chris Stout is a professional service representative for your company,he was very detailed and listened to my concerns I have not driven on a road tr Chris Stout is a professional service representative for your company,he was very detailed and listened to my concerns I have not driven on a road trip since having the service for the vibration. My only concern was the fact 70 miles was put on my truck while it was there for the vibration correction. I felt this was excessive. More
by David Greer
Employees Worked With
Chris Stout
April 17, 2018
Sean was great to work with. The visit was very comfortable. Sean explained everything to be done to my car. Showed me around the lounge; (Even though I had been there several tim The visit was very comfortable. Sean explained everything to be done to my car. Showed me around the lounge; (Even though I had been there several times before.) he wanted to make sure that I was comfortable. Other employees also checked on me to be sure that I had everything I needed. Sean was very pleasant and kind. More
by RICHBELLEBROOKE
Employees Worked With
Sean Garrett
April 17, 2018
Basic Service 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop. James jumped in and helped to correct some paperwork and got me in and out within his original time frame. EXCEPTIONAL EFFORT on his part. Very professional, helpful, and friendly. More
by ableonlake
Employees Worked With
April 17, 2018
Fiallure to answer important questions I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintena I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintenance needed on my vehicle and the answer was always no. I then ask them to check my brakes and they told me that I needed new rear brake calipers, truck has less than 60K on it, and it needs rear calipers. They then inform me that I need an air cleaner, cap filter, wiper blades break fluid change and new tires. Now I understand that I need tires just not right now. The total bill was over $2K I asked the service guy why I was not informed about the brake fluid change need at 30K miles and he said he was sorry and offered my a Maintenance warranty program. So basically they did not inform me of any required maintenance with the intent on selling me a warranty service program... NOT COOL JIM ELLIS. I will not be back to your dealership and will never consider buying a vehicle from you............... Very Dissapointed More
by RGAFFNER
Employees Worked With
April 17, 2018
Great Service Found exactly what my wife and I wanted at a good price. Very knowledgeable about the features in the car. Drove home with the vehicle we wanted. Found exactly what my wife and I wanted at a good price. Very knowledgeable about the features in the car. Drove home with the vehicle we wanted. More
by ajm22
Employees Worked With
Steve Eason
April 17, 2018
Great Service Great service! Addressed my concerns, didn’t try to sell me on anything additional. I always feel confident leaving my vehicle and know that it wil Great service! Addressed my concerns, didn’t try to sell me on anything additional. I always feel confident leaving my vehicle and know that it will come back better than when I left it. More
by amy78
Employees Worked With
Ken Wang, Fred Marszalek, Jesse Brown, Chris Stout
April 14, 2018
Pleasant experience. Went for first FREE service on Buick Envision we purchased there last June. The service was very courteous and prompt. The waiting area is quite comfo Went for first FREE service on Buick Envision we purchased there last June. The service was very courteous and prompt. The waiting area is quite comfortable and clean. Reminders before seem to be excessive because it took us a long time before we reached enough mileage for service. More
by CONDMYERS
Employees Worked With
Kaleb Dance
April 14, 2018
2018 GMC Sierra Excellent experience at this dealership! From the moment we were greeted until the moment we drove off proved an exceptional few hours. We had previou Excellent experience at this dealership! From the moment we were greeted until the moment we drove off proved an exceptional few hours. We had previously visited a local Chevrolet dealership and was astounded at not only the poor customer service but the atmosphere inside the place was one of a confused circus! More
by 122springer
Employees Worked With
Sami Karaki, Jason Hoychick, Jasmine Abreu, John Harrison
