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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,769 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,769 reviews
April 23, 2018
Excellent service This dealership employees went above and beyond the call of duty. They searched for the exact car that I wanted and got it to the dealership in the ti This dealership employees went above and beyond the call of duty. They searched for the exact car that I wanted and got it to the dealership in the time frame I needed. And as always excellent costumer service!! More
by Brittany
April 23, 2018
Service Great as usual everyone is very nice will keep using this dealership for my work on my vehicle Jessica is great to work with keep me updated Great as usual everyone is very nice will keep using this dealership for my work on my vehicle Jessica is great to work with keep me updated More
by MCCMARTY49
Verified CustomerEmployees Worked With
Jessica Walter
April 23, 2018
Amazing The dealership and employees went out of their way to help me and give me a great buying experience. I am completely satisfied with my new purchase. The dealership and employees went out of their way to help me and give me a great buying experience. I am completely satisfied with my new purchase. More
by erikhelderman1
April 23, 2018
Personalized customer service! Everything about the service department met my expectations! The staff is friendly and curteoues. Everything was well explained before any work was do Everything about the service department met my expectations! The staff is friendly and curteoues. Everything was well explained before any work was done to my vehicle. More
by DANICAROBERTSON26
Employees Worked With
Chris Stout
April 20, 2018
Just Great. Everyone was wonderful Everyone is great, from reception to sales and service. They make you feel very comfortable and they show how well they know their products. Thank Everyone is great, from reception to sales and service. They make you feel very comfortable and they show how well they know their products. Thank you More
by PAULGALEAZZIJR
Employees Worked With
Other Employees :
Dee Hong, Alan Cavell, Rebecca Tipton, Jeff Ryberg
April 20, 2018
Excellent Service Timely, personal, out of way to help, gave offer did not know available, installed ONStar, washed automobile, told how to download the Buick app on sm Timely, personal, out of way to help, gave offer did not know available, installed ONStar, washed automobile, told how to download the Buick app on smart phone More
by RAKMLK
Employees Worked With
Sean Garrett
April 20, 2018
Ken and the team at Jim ellis were awesome We came in with no real expectations but we're blown away with how great we were treated. And everyone did everything to make sure we left satisfied. We came in with no real expectations but we're blown away with how great we were treated. And everyone did everything to make sure we left satisfied. We left beyond satisfied. More
by Dustin1
Employees Worked With
Ken Wang, Fred Marszalek
April 20, 2018
Took way too long I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I was told yes. I was approached a few minutes later and told the work would only take about about an hour and a half and would I be willing to wait. I said yes. The job ended up taking 3 hours 45 minutes. This is inexcusable. You crossed the line Jim Ellis. I will never be back. More
by MBOKNECHT
Employees Worked With
April 19, 2018
Happy with the Experience I worked with Randall Milner and based on my experience would highly recommend both Randall and the dealership. Fred was also great processing the doc I worked with Randall Milner and based on my experience would highly recommend both Randall and the dealership. Fred was also great processing the documentation after the sale. Overall fair price on preowned vehicle. More
by st12345
Employees Worked With
Fred Marszalek, Randall Milner
April 18, 2018
Oil change Not as attentive and no one greeted me when I pulled in. They were all standing around eating chic-fil-a. Biscuits and donuts. I had to ask for assis Not as attentive and no one greeted me when I pulled in. They were all standing around eating chic-fil-a. Biscuits and donuts. I had to ask for assistance. It was almost like I was interupting a meeting. It wasn’t what I was expecting. My usual service advisor does not work here anymore and I honestly don’t remember the guy I worked with yesterday. More
by JOHNANTON71
Employees Worked With
I dont remember his name
