Jim Ellis Buick GMC Mall of GA

Great Very friendly. Knowledgeable on product. Dealership very clean and nice. Good inventory of product. Highly recommend this dealership to anyone lookin Very friendly. Knowledgeable on product. Dealership very clean and nice. Good inventory of product. Highly recommend this dealership to anyone looking to purchase a new or used car More

Maintenance We were greeted nicely when we arrived and taken care of promptly The only thing is to my understanding when someone takes there vehicle for service We were greeted nicely when we arrived and taken care of promptly The only thing is to my understanding when someone takes there vehicle for service they are supposed to wash your vehicle I have been a customer since 2016 and never have I had my vehicle clean after service More

Long but good Took close to an hour once everything was agreed upon to get back to the finance department to begin signing paperwork. Other than that, Sales Rep was Took close to an hour once everything was agreed upon to get back to the finance department to begin signing paperwork. Other than that, Sales Rep was great, experience overall was good. More

Great car buying experience I spent several months looking at various makes and models of cars. Finally narrowed my selection and was pleased to find it at Jim Ellis. I had purch I spent several months looking at various makes and models of cars. Finally narrowed my selection and was pleased to find it at Jim Ellis. I had purchased a car from them previously and have known of their reputation for doing things right. Was not disappointed this time either. Great sales and service support. Will buy from them next time... More

Knowledgeable, patient, informative, and a great personal Great service, auto detail was very clean, will recommend dealership to friends and family . Mr. Content was acommendating, manerble, knowledge Great service, auto detail was very clean, will recommend dealership to friends and family . Mr. Content was acommendating, manerble, knowledgeable and informed me how all options inside of vehicle operated, He did a excellent job. More

Timely service, good communication My 2017 SLT with 12500 miles was in due do a bad torque converter. The shop mechanic preformed the service and returned the truck in three days. As of My 2017 SLT with 12500 miles was in due do a bad torque converter. The shop mechanic preformed the service and returned the truck in three days. As of this time the I have only driven the truck two days and the trans seems to be smoother. James the service writer was very helpful and got me into a loaner/ rental covered by GM. When the truck was ready he called and let me know all was good to go. We agreed that when I bring it in for oil and tire rotation we would revisit the trans and review how it is doing approx 1500 miles. More

great feedback I have really enjoyed coming to Jim Ellis over Rick Hendrick. I have been pleasantly surprised to get feedback from the advisor about my vehicle, w\o I have really enjoyed coming to Jim Ellis over Rick Hendrick. I have been pleasantly surprised to get feedback from the advisor about my vehicle, w\o cheap shots to make more money in the service drive. The give me the service I ask for, and tell me about other areas that will need attention soon, or can wait. no pressure, and I get a nice print out of every thing we talked about. I get my car back clean and neat. not greasy. Truly friendly not pretend, cause its my job to.....Love it! More

Quick purchase of a nice vehicle Randall waited for me late in the evening and worked with me through 10:30pm while we worked through my sale. Total time was about a 2 hour process. Randall waited for me late in the evening and worked with me through 10:30pm while we worked through my sale. Total time was about a 2 hour process. I had already found the vehicle I wanted online, he had it in the basement waiting when I arrived for me to look at. Very friendly service and followed up with me a week later to make sure everything was good. I do appreciate the level of service! More

Easy and Fast Sami and Ken were extremely helpful and made the process fast and easy. They were understanding of the fact that I didn’t want to draw out the trade i Sami and Ken were extremely helpful and made the process fast and easy. They were understanding of the fact that I didn’t want to draw out the trade in. More

1st service on new vehicle I arrived early and was taken right away. Service was completed as estimated and two additional questions I had in the interim were handled promptly. I arrived early and was taken right away. Service was completed as estimated and two additional questions I had in the interim were handled promptly. More