Jim Ellis Buick GMC Mall of GA

Kept appointment time Dealing with Jim Ellis has been quite efficient and very accommodating. This is our second vehicle purchased from them. Our son and daughter-in-law Dealing with Jim Ellis has been quite efficient and very accommodating. This is our second vehicle purchased from them. Our son and daughter-in-law also have had good service. More

Oil Change and Tire Rotate Hopped in for a quick oil change. Usually I meet with my regular service advisor but it seems that things have changed. I can adjust to that.. it ju Hopped in for a quick oil change. Usually I meet with my regular service advisor but it seems that things have changed. I can adjust to that.. it just takes time. Leyde wasn't busy and helped me sign in for my service. I asked her how long it would take, asking for an honest answer, and then asked for a ride to the mall. Both drivers were courteous and good drivers. Friendly guys who knew how to keep the conversation going. My car was done in a timely manner and even washed. I'm starting to feel the love again since my fave service guy left. Still not there... but there's a good feeling about the new relationship with Jim Ellis MOG service. More

Warranty repair. Needed loaner. Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Ca Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Car smelled like an ashtray. I would have preferred a dealer loaner vs. a rental. More

Oil Change / Tire Rotation I usually go to the quick lube type places for oil changes for the convenience, but I decided to try the Jim Ellis oil change since I had received a c I usually go to the quick lube type places for oil changes for the convenience, but I decided to try the Jim Ellis oil change since I had received a coupon in the mail and they run your car through an automated wash and vacuum the interior. Their customer service was good and the waiting area was nice. I was told their automated car wash was down and they offered to do a hand wash for $24 extra which my wife agreed to (I would not have agreed to it since I could have got a cheaper car wash elsewhere, but I went along with what my wife agreed to). The shuttle service to the mall was good and on time; however, when we returned to get our car, the car wash had not been done and it had not been vacuumed. I would have given a 3.5 star review but I could only give a 3 or 4. The reason for not giving a 5 star review is because of them not washing / vacuuming the car and they did not reset my oil change indicator, so I'm going to have to figure out how to do that on my own or take it back to them. Don't get me wrong, the experience was not terrible, but a review is a review and I can't give a 5 star review due to the issues mentioned above. More

Very Friendly and want to sale you a vehicle. Willing to work with you on price and what you are really looking for in a vehicle. Salesman was very nice and seemed to be knowledgeable about vehicl Willing to work with you on price and what you are really looking for in a vehicle. Salesman was very nice and seemed to be knowledgeable about vehicle. More

lack of communication on status of auto a part was ordered expected to be delivered and auto repair completed that afternoon, part did not come in but was not notified of delay. waited all d a part was ordered expected to be delivered and auto repair completed that afternoon, part did not come in but was not notified of delay. waited all day to go & pick it up but had to call to find out ststus More

Extremely Satisfied Sean Garrett has shown that he really cares! I really appreciate Sean going above and beyond to insure that I was completely satisfied. Kudos to Sean Sean Garrett has shown that he really cares! I really appreciate Sean going above and beyond to insure that I was completely satisfied. Kudos to Sean for being attentive and understanding. Jim Ellis, You Did Good!!! Good Man. Sincerely, Earl Stevenson More

Great customer Service From beginning to end helpful, courteous and continuously trying to make your stay as comfortable as possible. They also have a shuttle to take you to From beginning to end helpful, courteous and continuously trying to make your stay as comfortable as possible. They also have a shuttle to take you to other places until service is complete. More

A Boomerang Customer I love going to Jim Ellis, first of all the customer service is impeccable. My family has purchased multiple cars from Jim Ellis, since 2011 and each I love going to Jim Ellis, first of all the customer service is impeccable. My family has purchased multiple cars from Jim Ellis, since 2011 and each time the experience has been GREAT! The staff is so friendly from the person that you meet at the front desk, the sales staff and the finance manager. My experience with my sales person Randall was Awesome. He was very, very nice and possessed a kind welcoming spirit. He made my daughter and I feel quite comfortable while we waited to complete the deal. We felt right at home as always. He called me to follow up to ensure that I was satisfied with my vehicle. I value the service that I receive when I go to Jim Ellis. I highly recommend Jim Ellis. More