Jim Ellis Buick GMC Mall of GA

Leave Nothing to Be Desired From the email inquiry to the prompt response to the 1st phone call to set an appointment each interaction was pleasant,informative and no pressure. From the email inquiry to the prompt response to the 1st phone call to set an appointment each interaction was pleasant,informative and no pressure. The pleasant demeanor,patient and knowledgeable salesperson (Richard Newton) has made the the purchase experience one that I would come back for again and again. I had my own financing but every other aspect of the Jim Ellis purchase experience was a good one. I’d reccomended it to any friend. More

Trailer Hitch Installed David Gonzalez and his service team always do a great job. I recently bought a 2019 Encore and inquired about installing a hitch, David gave me a quo David Gonzalez and his service team always do a great job. I recently bought a 2019 Encore and inquired about installing a hitch, David gave me a quote, scheduled my appointment, ordered the part and had it installed in under 2 hours. Then he went the extra mile to make sure I redeem my Buick Rewards Points. More

Absolutely perfect Blake Kenya made my experience the best I could have asked for. Best sales rep. You can ask for. He worked harder to help me than any other person wou Blake Kenya made my experience the best I could have asked for. Best sales rep. You can ask for. He worked harder to help me than any other person would have. He really is the greatest and best man for the job he is in. More

Very patient person I made four visits to the dealership after meeting Tom i didnt want to work with anyone else he was very knowledgeable on the vehicle I purchased. He I made four visits to the dealership after meeting Tom i didnt want to work with anyone else he was very knowledgeable on the vehicle I purchased. He made our time at the dealership feel comfortable and no pressure. I love my new truck!! More

Great service I always go to the Buford location for their great service. Also I only like working with David Gonzalez. He’s great to work with. I always go to the Buford location for their great service. Also I only like working with David Gonzalez. He’s great to work with. More

Sales experience The sales staff hung in there with me while I changed my mind a few times. I’d highly recommend this dealer and will continue doing business with them The sales staff hung in there with me while I changed my mind a few times. I’d highly recommend this dealer and will continue doing business with them going forward. More

Service Review I was greeted in the bay of the service center by a courier and was asked to go inside. All service reps were busy and I was asked to go ahead into th I was greeted in the bay of the service center by a courier and was asked to go inside. All service reps were busy and I was asked to go ahead into the waiting area and they would get back with me. My vehicle was assigned to Sean but he is not the rep who talked to me first. Long story short the service took too long. Sean was very courteous and polite. More

No issues. Truck returned serviced and cleaned Simple oil change and tire rotation service. Great waiting room enabled me to work uninterrupted. Truck returned serviced and cleaned. Would recomm Simple oil change and tire rotation service. Great waiting room enabled me to work uninterrupted. Truck returned serviced and cleaned. Would recommend to others. Thanks More

Battery replaced...fast and efficient Had questions on type of battery for replacement in my 2015 Buick Verano.... Could I get the new Gel type AG battery? Nope...but got an excellent 4 Had questions on type of battery for replacement in my 2015 Buick Verano.... Could I get the new Gel type AG battery? Nope...but got an excellent 4 year Delco replacement as recommended. Good reason to have a competent Dealer. More

OUTSTANDING James was my liaison and made sure I understood in layman's terms what was going on with my vehicle. He even walked me to my car. James was my liaison and made sure I understood in layman's terms what was going on with my vehicle. He even walked me to my car. More