Jim Ellis Buick GMC Atlanta - Service Center

Diagnostic I try to come here for all service and maintenance for my Buick. Brandon Cannon is always professional and explains what my car needs thoroughly. Some I try to come here for all service and maintenance for my Buick. Brandon Cannon is always professional and explains what my car needs thoroughly. Some of the best customer service I've experienced anywhere. More

Excellent Service Service was outstanding. Tom is very professional and makes I only get service needed.He update you while your car is being serviced. I have never ha Service was outstanding. Tom is very professional and makes I only get service needed.He update you while your car is being serviced. I have never had a bad experience at Jim Ellis. More

Long and confusing I waited for over 2 hours to get an oil change and to tell me my car need $1200 worth of work. The invoice is so confusing, everything is crammed toge I waited for over 2 hours to get an oil change and to tell me my car need $1200 worth of work. The invoice is so confusing, everything is crammed together and no real total sum and labor charges. I don't know what I will be truly paying. Not happy. You all use to wash or vacuum my car. I think it's sad that other Buick dealerships are send me better deals than the one I got my car from. I do believe I will drive the extra mile for better satisfaction More

Change Oil & Hitch Installation The Service Department provided us with courteous, professional, timely, and Customer focused. We are highly pleased with the service provided by the The Service Department provided us with courteous, professional, timely, and Customer focused. We are highly pleased with the service provided by the Jim Ellis Team! More

Oil Change and Cooling System Service I was told work would take a couple hours and it did. Recommended work was discussed with me before start of service and after service was complete. I was told work would take a couple hours and it did. Recommended work was discussed with me before start of service and after service was complete. More

overheated / broke down on highway Got towed to Jim Ellis Atlanta after breaking down on the highway. Jim Ellis Mall of GA could not diagnose heating or transmission issues the day bef Got towed to Jim Ellis Atlanta after breaking down on the highway. Jim Ellis Mall of GA could not diagnose heating or transmission issues the day before. Jim Ellis Atlanta diagnosed coolant leak, needed new radiator, 2 new hoses, and need for new engine mount. Jim Ellis Atlanta took me with only 1 hour notice. Had to order some parts. Had the vehicle ready by 8:40 am the following day. More

Great Service Highly recommend Jim Ellis GMC, great service. They do a great job of keeping you aware of what’s going on, timining and costs, no surprises Highly recommend Jim Ellis GMC, great service. They do a great job of keeping you aware of what’s going on, timining and costs, no surprises More

great efficient service as usual Another great service experience. I was having issues with the heat on the passenger side. Tom Rickard made me an appointment and the problem was re Another great service experience. I was having issues with the heat on the passenger side. Tom Rickard made me an appointment and the problem was resolved in a couple hours. Thank you again!! More

Tahoe - second service Excellent work and right on-schedule. I actually came to the wrong location but Tom got my vehicle to the right place and took great care of it. Excellent work and right on-schedule. I actually came to the wrong location but Tom got my vehicle to the right place and took great care of it. More

LAST MINUET APPOINTMENT I CALLED THE DEALERSHIP AT 2:30PM W/ A BREAK CONCERN AND WAS ADDED TO THE SCHEDULE FOR 3PM. ONCE I ARRIVED MY CAR WAS IMMEDIATELY TAKEN IN AND TOM ESC I CALLED THE DEALERSHIP AT 2:30PM W/ A BREAK CONCERN AND WAS ADDED TO THE SCHEDULE FOR 3PM. ONCE I ARRIVED MY CAR WAS IMMEDIATELY TAKEN IN AND TOM ESCORTED ME TO THE WAITING ROOM AS IF I WERE A FIRST TIME CUSTOMER W/ NO KNOWLEDGE OF WHERE IT WAS LOCATED. THEY ARE ALWAYS VERY PROFESSIONAL AND ACCOMODATING. More