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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
916 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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916 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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April 05, 2018
Quick service I was in and out in an Hour and 15 mins.Service was fast and friendly. Hardly got a chance to look over new vehicles I was in and out in an Hour and 15 mins.Service was fast and friendly. Hardly got a chance to look over new vehicles More
by MELDRUK
Verified CustomerEmployees Worked With
Tom Rickard
April 05, 2018
Courteous and efficient service. I was waited on right away. The wait time was reasonable. I was treated with courtesy. I do not remember the cashier's name, but she was very pleasant I was waited on right away. The wait time was reasonable. I was treated with courtesy. I do not remember the cashier's name, but she was very pleasant. More
by LSIMMONS1946
Employees Worked With
Brandon Cannon
April 04, 2018
Great customer service! Thumbs up! Great customer service. Great service. Sweet shuttle service. Beautiful showroom cars. I will defintely refer you guys to family and frien Thumbs up! Great customer service. Great service. Sweet shuttle service. Beautiful showroom cars. I will defintely refer you guys to family and friends that own your vehicles. More
by DMRW223
Employees Worked With
I think it was your new employee John who sits next to Brandon., Tom Rickard
April 04, 2018
Pre spring break visit Tom Rickard is so helpful. He is always available and gets the job done right!! I needed a fair amount of work done prior to a long drive to DC. Not o Tom Rickard is so helpful. He is always available and gets the job done right!! I needed a fair amount of work done prior to a long drive to DC. Not only was it finished but my car was washed as well. Thank you Tom and JIM ELLIS buick service!! More
by JENNIFERFRANKOWSKI
Employees Worked With
Tom Rickard
April 04, 2018
Extremely poor customer service at the service center I took my truck to get a tail light replaced because of condensation on the inside. I called a week in advance so they could get the necessary parts. I took my truck to get a tail light replaced because of condensation on the inside. I called a week in advance so they could get the necessary parts. When I got there, he said there was a recall, and needed my truck for at least 3 hours. This was at 10:30. I said I needed to be somewhere by 1, and he advised I get a ride or they had a shuttle that could take me. I asked about rescheduling, and he said since it was here, he had to do the recall. So I said ok, I’ll take the shuttle. He said ok, are you within 10 miles, I said, well, it’s 11 miles. He said sorry, we can only go 10... 1 miles extra was too much for them to accommodate. So I get an Uber and spend $20-$25 to get home. I get a call AN HOUR later, saying it’s ready... when i go to pick it up, he said he had to order the light fixture. Now that it’s come in, I’ve already moved to SC, and they won’t ship it to a GMC dealership in SC for them to install it. Extremely poor customer service....... More
by WEBBIE1023
Employees Worked With
Tom Rickard
April 04, 2018
Nice People Very nice people. They explain everything thoroughly so that you understand exactly what is going on with your car. They also accept coupons. Great Very nice people. They explain everything thoroughly so that you understand exactly what is going on with your car. They also accept coupons. Great people More
by speterson0610
Employees Worked With
Brandon Cannon
April 04, 2018
Warranty Work The staff were very, very helpful since this was my first time using the extended warranty service. The warranty company was giving me the run-around The staff were very, very helpful since this was my first time using the extended warranty service. The warranty company was giving me the run-around but my service technician kept me posted on a consistent basis and worked diligently on my behalf. More
by PIANOKEYS88
Employees Worked With
Brandon Cannon
April 04, 2018
First oil change and tire rotation Great service and job done in a timely manner. Vladimir is always so helpful and great to work with. Great team of people working together! Great service and job done in a timely manner. Vladimir is always so helpful and great to work with. Great team of people working together! More
by KATHYP1
Employees Worked With
Elise Schaaf, Brandon Cannon, Matt Braun
April 04, 2018
Maintianing your vehicle. One Jim Ellis tech, Tony, has serviced my 1999 GMC Sonoma for ten plus years. The recent service was at mileage 570,270. Tony has been excellent in ke One Jim Ellis tech, Tony, has serviced my 1999 GMC Sonoma for ten plus years. The recent service was at mileage 570,270. Tony has been excellent in keeping me apraised of what I need to do to keep the truck running. I drive the truck 3,000 miles per month. More
by ESMALLMAN3
Employees Worked With
James Williams, Tony (technicain)
April 04, 2018
Great experience I had no appointment Tom greeted me when I get out of my car wrote my car up and had oil change done and ready for me as promised great surroundings I had no appointment Tom greeted me when I get out of my car wrote my car up and had oil change done and ready for me as promised great surroundings at the dealership I would highly recommend it More
by JCREIDB230
Employees Worked With
Kurt Baggett , Tom Rickard
