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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
970 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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970 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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July 04, 2018
Damm near painless Taken in less than 5 minutes after scheduled arrival time, out in 35-40 minutes and on the road again. Product warranty fully explained and estimate p Taken in less than 5 minutes after scheduled arrival time, out in 35-40 minutes and on the road again. Product warranty fully explained and estimate provided for brake job which I requested. Although that brake replacement will be more than other local shops I'll go with the dealer because of the experience of the Technicians and the replacement with original parts. More
by WM.STANHOPE
Verified CustomerEmployees Worked With
Scott Bergstrom
July 03, 2018
Worst experience ever I I have a 2004 Buick LeSabre that I have always serviced and repaired at Jim Ellis, with no complaints. Thursday I came in with appointment fo I I have a 2004 Buick LeSabre that I have always serviced and repaired at Jim Ellis, with no complaints. Thursday I came in with appointment for oil change and AC fan wasn’t working. I was told to wait and I would be advised. 6 hours later I inquired. My service advisor didn’t know I was there. 2 hours later I was told I needed new AC motor and was given a loaner car. When I picked up my car, the AC fan still wasn’t working. I’m back today on Tuesday. More
by LEWISMCDONALD
Employees Worked With
Brandon Cannon, Cortez Heath
July 03, 2018
Excellent Customer Service I showed up without appointment and was worked into the schedule. I was given a time frame and waited for my oil to be changes. It was done as told. I showed up without appointment and was worked into the schedule. I was given a time frame and waited for my oil to be changes. It was done as told. More
by TCHIMIKLIS
Employees Worked With
Tom Rickard
June 28, 2018
How MUCH to repair my A/C? The overall experience was at the level I expect from a dealer, but the price estimate was $1,100 more than another local Buick dealership for the sam The overall experience was at the level I expect from a dealer, but the price estimate was $1,100 more than another local Buick dealership for the same repair. In the past I felt I was paying more, but I never realized until this last (as in most recent and as in the last time I will ever go to Jim Ellis) repair. More
by Atlanta
Employees Worked With
Tom Rickard
June 28, 2018
Key Fob Replacement / Tire Pressure Check My visit to the service center was to replace a key fob, as the arm that goes in the ignition popped off. That went well. While there, I ask if they My visit to the service center was to replace a key fob, as the arm that goes in the ignition popped off. That went well. While there, I ask if they would check the tire pressure and add air if needed. When I returned home, the front tires were 37 psi, one back tire was 34 psi, and the other was 32 psi. Needless to say, that was not helpful. More
by MECMOORE
Employees Worked With
None of the employees I enteracted with are listed.
June 27, 2018
Excellent Service I bought the vehicle from Jim Ellis and they always do a great job at a good price. The owners a good honest business people !! I bought the vehicle from Jim Ellis and they always do a great job at a good price. The owners a good honest business people !! More
by EMOCK
Employees Worked With
James Williams
June 26, 2018
Tom is Awesome A faulty torque converter put my Yukon was in the shop. Going to Service is a lot like going to the Doctor’s. I need to go but I don’t really wanna. A faulty torque converter put my Yukon was in the shop. Going to Service is a lot like going to the Doctor’s. I need to go but I don’t really wanna. Tom, my service advisor said 2 weeks and I’d hear from him later. From diagnosis to completion, Tom, 1. Listened 2. Assessed the Situation 3. Asked Clarifying Questions and 4. Didn’t Make Me Feel Stupid (and I know a lot about car mechanics). He kept me in the loop during the process and I had my truck back in under the 2 weeks time quote with days to spares. More
by MRPACCHETTII
Employees Worked With
Tom Rickard
June 26, 2018
Perfection The only thing they could do to improve would be to offer a free haircut and massage. Never have I ever experienced anything but professional and fri The only thing they could do to improve would be to offer a free haircut and massage. Never have I ever experienced anything but professional and friendly staff. Great work. More
by PAUL@VILLAGEBURGER.COM
Employees Worked With
Tom Rickard
June 25, 2018
Terrible customer service experience It was a nightmare. I had to replace my passenger side mirror. The actual service tech that was helping me could not have been nicer. I sent him pi It was a nightmare. I had to replace my passenger side mirror. The actual service tech that was helping me could not have been nicer. I sent him pics of my mirror to help determine what parts I would need. I picked up my vehicle at 7 pm on June 22. My service advisor, Tom Rickard, said in a "tone" something to the effect of "you really did a number on your mirror, AND you have an oil leak." I was too tired to really explain that my son was the one who "did a number on my mirror"...it was late and raining and I just wanted to pay my $553 dollars and leave. Upon leaving the dealership, raining....I begin to adjust my "new" mirror and quickly discovered it did not move left or right. Could not see on passenger side of the car. I immediately called back and a nice lady who answered the phones assured me that Scott the mgr would be in at 8am and would take care of it the next morning. I arrived bright and early on Sat morn, around 8:10am. The first person I saw was my "advisor", Tom and I said hey , my mirror does not move left or right. He said, "I know". I said you knew and you did not bother to tell me? And he said, "we only replaced the parts you ordered." (this was all in front of another customer). And I said, you didn't think to advise me that maybe I needed another part? And he said, "we did not diagnose your car". And I said you just told me you knew it didn't move left or right". He told me to "hold on" and I said I do not want to discuss this with you, I want the manager Scott. After waiting for almost a solid HOUR for Scott....we talked and he rigged my mirror so it at least moves. But not impressed by him either. He was called at least 3x that I was waiting...he kept saying he was "off site" (which means just a few doors down at the most) and ONLY came after Taylor (so nice and Helpful) called HER SUPERVISOR and Scott showed up. When you buy a car you buy into the service department as well. This is my 2nd GMC. Your dept was hands down 100% better when everyone went to the same building. Never has been the same. Bc of this experience I am not sure I would ever buy or lease from this dealership again. My parents are on their 5th Acura....and a large part of their decision is how they are treated. More
by CFALCONPARKER
Employees Worked With
Scott the service manager. The 2 that I would commend would be Taylor the cashier behind the desk helped get Scott down after an hour of waiting, and Karron McGarity was AWESOME in service. Both so helpful. , Tom Rickard
June 20, 2018
brakes. Always a pleasure dealing with Jim Ellis GMC Buick. Tom takes great care of his customers. Goes out of his way to help. Represents Jim Ellis well. Always a pleasure dealing with Jim Ellis GMC Buick. Tom takes great care of his customers. Goes out of his way to help. Represents Jim Ellis well. More
by PAPWW2
Employees Worked With
Tom Rickard
