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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
952 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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952 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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June 25, 2018
Terrible customer service experience It was a nightmare. I had to replace my passenger side mirror. The actual service tech that was helping me could not have been nicer. I sent him pi It was a nightmare. I had to replace my passenger side mirror. The actual service tech that was helping me could not have been nicer. I sent him pics of my mirror to help determine what parts I would need. I picked up my vehicle at 7 pm on June 22. My service advisor, Tom Rickard, said in a "tone" something to the effect of "you really did a number on your mirror, AND you have an oil leak." I was too tired to really explain that my son was the one who "did a number on my mirror"...it was late and raining and I just wanted to pay my $553 dollars and leave. Upon leaving the dealership, raining....I begin to adjust my "new" mirror and quickly discovered it did not move left or right. Could not see on passenger side of the car. I immediately called back and a nice lady who answered the phones assured me that Scott the mgr would be in at 8am and would take care of it the next morning. I arrived bright and early on Sat morn, around 8:10am. The first person I saw was my "advisor", Tom and I said hey , my mirror does not move left or right. He said, "I know". I said you knew and you did not bother to tell me? And he said, "we only replaced the parts you ordered." (this was all in front of another customer). And I said, you didn't think to advise me that maybe I needed another part? And he said, "we did not diagnose your car". And I said you just told me you knew it didn't move left or right". He told me to "hold on" and I said I do not want to discuss this with you, I want the manager Scott. After waiting for almost a solid HOUR for Scott....we talked and he rigged my mirror so it at least moves. But not impressed by him either. He was called at least 3x that I was waiting...he kept saying he was "off site" (which means just a few doors down at the most) and ONLY came after Taylor (so nice and Helpful) called HER SUPERVISOR and Scott showed up. When you buy a car you buy into the service department as well. This is my 2nd GMC. Your dept was hands down 100% better when everyone went to the same building. Never has been the same. Bc of this experience I am not sure I would ever buy or lease from this dealership again. My parents are on their 5th Acura....and a large part of their decision is how they are treated. More
by CFALCONPARKER
Verified CustomerEmployees Worked With
Scott the service manager. The 2 that I would commend would be Taylor the cashier behind the desk helped get Scott down after an hour of waiting, and Karron McGarity was AWESOME in service. Both so helpful. , Tom Rickard
June 20, 2018
brakes. Always a pleasure dealing with Jim Ellis GMC Buick. Tom takes great care of his customers. Goes out of his way to help. Represents Jim Ellis well. Always a pleasure dealing with Jim Ellis GMC Buick. Tom takes great care of his customers. Goes out of his way to help. Represents Jim Ellis well. More
by PAPWW2
Employees Worked With
Tom Rickard
June 19, 2018
GREAT SERVICE John is always very pleasant to deal with and very professional. He is looking out for his customers and making sure the repairs are done right the fi John is always very pleasant to deal with and very professional. He is looking out for his customers and making sure the repairs are done right the first time and with the customers best interest at heart. Thanks for a great job John! More
by JBURNS8
Employees Worked With
John Anderson
June 19, 2018
Bad experience Service was horrible. The guys that work inside was playing around while cars was lined to to get serviced. Failed to follow up properly I will never Service was horrible. The guys that work inside was playing around while cars was lined to to get serviced. Failed to follow up properly I will never go back to this location again. They had my car for a week and was not able to provide me with a loaner car to get back and forth to work. They showed no care of my situation. More
by RASHEEDMCDONALD2014
Employees Worked With
Brandon Cannon
June 18, 2018
Very helpful and quick service! I came for routine service/oil change without having an appointment but made it a point to get me in so I didn't have to wait long. I came for routine service/oil change without having an appointment but made it a point to get me in so I didn't have to wait long. More
by LLEGACKI
Employees Worked With
Brandon Cannon
June 15, 2018
Great day at J. Ellis Buick I am a satisfied Jim Ellis customer.. primarily because of my service representative,Tom Rickard. He is courteous, knowledgeable and professional. He I am a satisfied Jim Ellis customer.. primarily because of my service representative,Tom Rickard. He is courteous, knowledgeable and professional. He keeps me informed as to the progress of work on my vehicle And seems always eager to respond to my inquires regarding my Enclave.. More
by HALLFORDLR@bellsouth.net
Employees Worked With
Tom Rickard
June 14, 2018
Nice service however confusion of appointment location The service was wonderful once I found which location the service was. I bought a used dodge from this dealership and had been going to the Chevy deal The service was wonderful once I found which location the service was. I bought a used dodge from this dealership and had been going to the Chevy dealership to get my oil changes. I was not told that service area had closed. On apt day i went to the Chevy dept to learn it was closed. I was told to go to the Buick dept. Then at Buick they said I was in the wrong place so I had to get my car back and drive down to the gmc service. That was where I was supposed to be. Took about 30 min. Once there service was great, John was wonderful. More
by AIMEE.MCQUAIG
Employees Worked With
John Anderson
June 14, 2018
Good, Professional Service I took my vehicle in for regular maintenance. The service representative was immediately open about the fact that they were running a bit behind and t I took my vehicle in for regular maintenance. The service representative was immediately open about the fact that they were running a bit behind and that it would take a bit longer than usual. During my wait I was kept informed about what they were doing, what they found that needed additional work and the cost involved. Very open and transparent which I appreciated. More
by MOJOTITUS
Employees Worked With
Brandon Cannon
June 13, 2018
The service on my old cars was very good thank you my 97 LeSabre and o3 Pontiac Vibe needed some significant maintenance. Tom took good care of me. Thank you. What more can I say, Thank you again. Me my 97 LeSabre and o3 Pontiac Vibe needed some significant maintenance. Tom took good care of me. Thank you. What more can I say, Thank you again. Mel More
by MEL272508
Employees Worked With
Tom Rickard
June 13, 2018
Oil change tire rotation Excellent service delivered in friendly environment and timely manner. Service manager was professional and keep me informed during the entire appoint Excellent service delivered in friendly environment and timely manner. Service manager was professional and keep me informed during the entire appointment and left me with additional information for future visits More
by scotchll
Employees Worked With
John Anderson
