Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
983 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
983 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
Sort by
July 28, 2018
TOO LONG FOR OIL CHANGE was a little disappointed this time had a 8 o'clock appointment didn't leave dealership until 12 it should not take 4 hours to get a oil change if yo was a little disappointed this time had a 8 o'clock appointment didn't leave dealership until 12 it should not take 4 hours to get a oil change if you have an appointment More
by CHARLESCOLEMAN2010
Verified CustomerEmployees Worked With
Sueann Turano
July 26, 2018
Service I came to the dealership with the on board diagnostic light on and my vehicle was diagnosed and repaired the same day which I appreciated. Thanks, D I came to the dealership with the on board diagnostic light on and my vehicle was diagnosed and repaired the same day which I appreciated. Thanks, Diana More
by DCG3924
Employees Worked With
Tom Rickard
July 25, 2018
Communication Once you drop your vehicle off it is very hard to get an update or talk to service advisor. I even tried to call the dealership manager. Let him a voi Once you drop your vehicle off it is very hard to get an update or talk to service advisor. I even tried to call the dealership manager. Let him a voice mail to call and have yet to get a returned call. ( not very good customer service in my opinion ). My service advisor was very friendly and easy to work with. More
by ROGER.MURRAY
Employees Worked With
SueAnn Tortino
July 25, 2018
2.5 hours for an oil change If they take so long to do a simple oil change then what will happen if I actually bring them a bigger job? I had an appointment and went out of my wa If they take so long to do a simple oil change then what will happen if I actually bring them a bigger job? I had an appointment and went out of my way to schedule it at a slow time. More
by MCLAUGHLINBR
Employees Worked With
John Anderson
July 24, 2018
No one answers service phone number - just hangs up on you. I tried for hours to call service. No one answered, no way to leave a message to have some one call back. I had to go to dealer to make service appoin I tried for hours to call service. No one answered, no way to leave a message to have some one call back. I had to go to dealer to make service appointment. This is no way to run a business. That being said my face-to-face interactions with service personnel were excellent. My work was done in a timely manner while I waited. More
by LENPARSONS
Employees Worked With
Tom Rickard, Cortez Heath
July 23, 2018
Oil Change Service Service Reps very respectful and professional. Service quick along with complimentary car wash. I really like the wait area. great place to bring y Service Reps very respectful and professional. Service quick along with complimentary car wash. I really like the wait area. great place to bring your car for service. I like to acknowledge Tom who signed me in while Cortez was assisting another customer; as well as Scott who was just pleasant in passing as I waited. All very professional and genuinely friendly. Cortez is consistently very nice, professional, prompt and pleasant to do business with. More
by CFELTON
Employees Worked With
Tom Rickard, Scott Bergstrom, Cortez Heath
July 20, 2018
Terrain SErvice Great service, kept me informed throughout the day on the progress of the service and the additional work that was necessary andneeded to get done . Great service, kept me informed throughout the day on the progress of the service and the additional work that was necessary andneeded to get done . Always great service with excellent staff and team. More
by PATRICK.RILEY
Employees Worked With
Brandon Cannon, Cortez Heath
July 20, 2018
Great service center Competent, prompt and good communications all at a fair price and I highly recommend them. They will tell you what they recommend and why, but I have Competent, prompt and good communications all at a fair price and I highly recommend them. They will tell you what they recommend and why, but I have never experienced attempts to "up sell" services or repairs. More
by Satisfied repeat customer
Employees Worked With
Tom Rickard
July 19, 2018
Chevy Equinox 2013 I want to thank Cortez Heath for always providing excellent service and keeping me up to date and informed about all my vehicle needs. Also giving me I want to thank Cortez Heath for always providing excellent service and keeping me up to date and informed about all my vehicle needs. Also giving me the time to prepare for all the additional needs of my vehicles. I appreciate the time and concern Cortez Heath provides to our family. Thank you for superb service always. Amber Nielsen More
by AMBER2Q
Employees Worked With
Also I’d like to thank Rosetta for making me feel appreciated and welcomed as always. Amazing service. Thank you very much. , Cortez Heath
July 19, 2018
downhill convenience and pricing. No cnbc on television for long wait. 285 drive is intolerable. Service on gmc twice former price. Lack of in depth knowledge of car repair needed,(i v No cnbc on television for long wait. 285 drive is intolerable. Service on gmc twice former price. Lack of in depth knowledge of car repair needed,(i visited an independent garage later, what a difference for half the estimated cost) atmosphere just not as friendly as previos years? More
by CONARD2
Employees Worked With
?have no idea who others?, John Anderson
