Jim Ellis Buick GMC Atlanta - Service Center

Change Oil & Hitch Installation The Service Department provided us with courteous, professional, timely, and Customer focused. We are highly pleased with the service provided by the The Service Department provided us with courteous, professional, timely, and Customer focused. We are highly pleased with the service provided by the Jim Ellis Team! More

Oil Change and Cooling System Service I was told work would take a couple hours and it did. Recommended work was discussed with me before start of service and after service was complete. I was told work would take a couple hours and it did. Recommended work was discussed with me before start of service and after service was complete. More

overheated / broke down on highway Got towed to Jim Ellis Atlanta after breaking down on the highway. Jim Ellis Mall of GA could not diagnose heating or transmission issues the day bef Got towed to Jim Ellis Atlanta after breaking down on the highway. Jim Ellis Mall of GA could not diagnose heating or transmission issues the day before. Jim Ellis Atlanta diagnosed coolant leak, needed new radiator, 2 new hoses, and need for new engine mount. Jim Ellis Atlanta took me with only 1 hour notice. Had to order some parts. Had the vehicle ready by 8:40 am the following day. More

Great Service Highly recommend Jim Ellis GMC, great service. They do a great job of keeping you aware of what’s going on, timining and costs, no surprises Highly recommend Jim Ellis GMC, great service. They do a great job of keeping you aware of what’s going on, timining and costs, no surprises More

great efficient service as usual Another great service experience. I was having issues with the heat on the passenger side. Tom Rickard made me an appointment and the problem was re Another great service experience. I was having issues with the heat on the passenger side. Tom Rickard made me an appointment and the problem was resolved in a couple hours. Thank you again!! More

Tahoe - second service Excellent work and right on-schedule. I actually came to the wrong location but Tom got my vehicle to the right place and took great care of it. Excellent work and right on-schedule. I actually came to the wrong location but Tom got my vehicle to the right place and took great care of it. More

LAST MINUET APPOINTMENT I CALLED THE DEALERSHIP AT 2:30PM W/ A BREAK CONCERN AND WAS ADDED TO THE SCHEDULE FOR 3PM. ONCE I ARRIVED MY CAR WAS IMMEDIATELY TAKEN IN AND TOM ESC I CALLED THE DEALERSHIP AT 2:30PM W/ A BREAK CONCERN AND WAS ADDED TO THE SCHEDULE FOR 3PM. ONCE I ARRIVED MY CAR WAS IMMEDIATELY TAKEN IN AND TOM ESCORTED ME TO THE WAITING ROOM AS IF I WERE A FIRST TIME CUSTOMER W/ NO KNOWLEDGE OF WHERE IT WAS LOCATED. THEY ARE ALWAYS VERY PROFESSIONAL AND ACCOMODATING. More

Great Service John got me a courtesy car, kept me updated and was kind and friendly. Checkout was fast. My car was perfect when I picked it up. John got me a courtesy car, kept me updated and was kind and friendly. Checkout was fast. My car was perfect when I picked it up. More

Service writer excellent, phone scheduling very poor After a continuing problem with my GMC Acadia (that I had previously brought in for service) I called Jim Ellis service to schedule another appointmen After a continuing problem with my GMC Acadia (that I had previously brought in for service) I called Jim Ellis service to schedule another appointment. Unfortunately the person who answered the phone was rude and abrupt and informed me there was no way possible I could wait for my vehicle. Fortunately the service writer Brandon was excellent and took the time for explanation and the reasoning behind everything. Brandon was very honest with me and was very helpful. I appreciate everything he did to reassure this customer. More

Absolutely the best! I would never go anywhere else for service! Tom Rickard and his team are fabulous! They are incredibly knowledgeable, honest, attentive and always p I would never go anywhere else for service! Tom Rickard and his team are fabulous! They are incredibly knowledgeable, honest, attentive and always put the client first. Thank you!!! More