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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
952 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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952 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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July 06, 2018
Awesomeness Ready for my appointment. Quick in and out as well as a thorough job. They even washed my car after it had been sitting under a tree. Outstanding!! Ready for my appointment. Quick in and out as well as a thorough job. They even washed my car after it had been sitting under a tree. Outstanding!! More
by Quintin Daniels
Verified CustomerEmployees Worked With
Tom Rickard, John "DOBS" Nadobny, Michael Mills
July 04, 2018
Thanks for the service! Cortez helped me and was great at answering questions ! He was personable and professional! Despite the wait, I was appreciative that Cortez was able Cortez helped me and was great at answering questions ! He was personable and professional! Despite the wait, I was appreciative that Cortez was able to keep me abreast of my car's repair. More
by DAVISBRIANNAMOM
Employees Worked With
Cortez Heath
July 04, 2018
Damm near painless Taken in less than 5 minutes after scheduled arrival time, out in 35-40 minutes and on the road again. Product warranty fully explained and estimate p Taken in less than 5 minutes after scheduled arrival time, out in 35-40 minutes and on the road again. Product warranty fully explained and estimate provided for brake job which I requested. Although that brake replacement will be more than other local shops I'll go with the dealer because of the experience of the Technicians and the replacement with original parts. More
by WM.STANHOPE
Employees Worked With
Scott Bergstrom
July 03, 2018
Worst experience ever I I have a 2004 Buick LeSabre that I have always serviced and repaired at Jim Ellis, with no complaints. Thursday I came in with appointment fo I I have a 2004 Buick LeSabre that I have always serviced and repaired at Jim Ellis, with no complaints. Thursday I came in with appointment for oil change and AC fan wasn’t working. I was told to wait and I would be advised. 6 hours later I inquired. My service advisor didn’t know I was there. 2 hours later I was told I needed new AC motor and was given a loaner car. When I picked up my car, the AC fan still wasn’t working. I’m back today on Tuesday. More
by LEWISMCDONALD
Employees Worked With
Brandon Cannon, Cortez Heath
July 03, 2018
Excellent Customer Service I showed up without appointment and was worked into the schedule. I was given a time frame and waited for my oil to be changes. It was done as told. I showed up without appointment and was worked into the schedule. I was given a time frame and waited for my oil to be changes. It was done as told. More
by TCHIMIKLIS
Employees Worked With
Tom Rickard
June 28, 2018
How MUCH to repair my A/C? The overall experience was at the level I expect from a dealer, but the price estimate was $1,100 more than another local Buick dealership for the sam The overall experience was at the level I expect from a dealer, but the price estimate was $1,100 more than another local Buick dealership for the same repair. In the past I felt I was paying more, but I never realized until this last (as in most recent and as in the last time I will ever go to Jim Ellis) repair. More
by Atlanta
Employees Worked With
Tom Rickard
June 28, 2018
Key Fob Replacement / Tire Pressure Check My visit to the service center was to replace a key fob, as the arm that goes in the ignition popped off. That went well. While there, I ask if they My visit to the service center was to replace a key fob, as the arm that goes in the ignition popped off. That went well. While there, I ask if they would check the tire pressure and add air if needed. When I returned home, the front tires were 37 psi, one back tire was 34 psi, and the other was 32 psi. Needless to say, that was not helpful. More
by MECMOORE
Employees Worked With
None of the employees I enteracted with are listed.
June 27, 2018
Excellent Service I bought the vehicle from Jim Ellis and they always do a great job at a good price. The owners a good honest business people !! I bought the vehicle from Jim Ellis and they always do a great job at a good price. The owners a good honest business people !! More
by EMOCK
Employees Worked With
James Williams
June 26, 2018
Tom is Awesome A faulty torque converter put my Yukon was in the shop. Going to Service is a lot like going to the Doctor’s. I need to go but I don’t really wanna. A faulty torque converter put my Yukon was in the shop. Going to Service is a lot like going to the Doctor’s. I need to go but I don’t really wanna. Tom, my service advisor said 2 weeks and I’d hear from him later. From diagnosis to completion, Tom, 1. Listened 2. Assessed the Situation 3. Asked Clarifying Questions and 4. Didn’t Make Me Feel Stupid (and I know a lot about car mechanics). He kept me in the loop during the process and I had my truck back in under the 2 weeks time quote with days to spares. More
by MRPACCHETTII
Employees Worked With
Tom Rickard
June 26, 2018
Perfection The only thing they could do to improve would be to offer a free haircut and massage. Never have I ever experienced anything but professional and fri The only thing they could do to improve would be to offer a free haircut and massage. Never have I ever experienced anything but professional and friendly staff. Great work. More
by PAUL@VILLAGEBURGER.COM
Employees Worked With
Tom Rickard
