Jim Ellis Buick GMC Atlanta - Service Center

Tom Rickard did great. Tom met my expectations on making sure the service was completed on time and was very thourough with explaining the services applied to my vehicle. Tom met my expectations on making sure the service was completed on time and was very thourough with explaining the services applied to my vehicle. More

Courtesy, Expertise a hallmark of Jim Ellis service dept. I have always found the service department at Jim Ellis to be Stellar. And I have found the staff to be extremely helpful, especially in my case yest I have always found the service department at Jim Ellis to be Stellar. And I have found the staff to be extremely helpful, especially in my case yesterday when my car needed a new battery so I could pick up my grand kids at their school on time. Thank you !! More

Wonderful experience Every detail was cared for. Tom was so nice and worked well with coworker who was my main point of contact - Brandon perhaps? Tom even had car runni Every detail was cared for. Tom was so nice and worked well with coworker who was my main point of contact - Brandon perhaps? Tom even had car running and cooled off when I was leaving. Great job! I'll be back! More

Oil change My car was serviced at the Time of appointment. The waiting area was clean and well appointed. Having the courtesy car wash was also appreciated. My car was serviced at the Time of appointment. The waiting area was clean and well appointed. Having the courtesy car wash was also appreciated. More

Transmission / Engine problem Very professional and genuinely interested in helping solve the issue. Price was not a factor as vehicle still under warranty and unfortunate it happe Very professional and genuinely interested in helping solve the issue. Price was not a factor as vehicle still under warranty and unfortunate it happened but that is not service center fault. They were flexible to work with and tried to accommodate the inconvenience with a loaner. Unfortunately, it was still big inconvenience but the Service Center tried to help. More

Excellent Customer Service !!! I have been dealing with John Anderson for the past several years at Jim Eliiis Servixe Center in Atlanta . His Customer Services is beyond exceptiona I have been dealing with John Anderson for the past several years at Jim Eliiis Servixe Center in Atlanta . His Customer Services is beyond exceptional and consistent. More

Excellent Service Tom always provides excellent Customer Service, promptly, makes appropriate recommendations and deals with the issues that keep our Enclave in top ru Tom always provides excellent Customer Service, promptly, makes appropriate recommendations and deals with the issues that keep our Enclave in top running order. We are very pleased with the Service provided by Jim Ellis. More

Diagnostic I try to come here for all service and maintenance for my Buick. Brandon Cannon is always professional and explains what my car needs thoroughly. Some I try to come here for all service and maintenance for my Buick. Brandon Cannon is always professional and explains what my car needs thoroughly. Some of the best customer service I've experienced anywhere. More

Excellent Service Service was outstanding. Tom is very professional and makes I only get service needed.He update you while your car is being serviced. I have never ha Service was outstanding. Tom is very professional and makes I only get service needed.He update you while your car is being serviced. I have never had a bad experience at Jim Ellis. More

Long and confusing I waited for over 2 hours to get an oil change and to tell me my car need $1200 worth of work. The invoice is so confusing, everything is crammed toge I waited for over 2 hours to get an oil change and to tell me my car need $1200 worth of work. The invoice is so confusing, everything is crammed together and no real total sum and labor charges. I don't know what I will be truly paying. Not happy. You all use to wash or vacuum my car. I think it's sad that other Buick dealerships are send me better deals than the one I got my car from. I do believe I will drive the extra mile for better satisfaction More