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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
873 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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873 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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April 09, 2018
Worst experience I've heard of at a service department My wife felt belittled and frankly insulted by the experience she had with Tom during her experience at this service department. To be honest, if I co My wife felt belittled and frankly insulted by the experience she had with Tom during her experience at this service department. To be honest, if I could give negative scores I really would at this point. She was profoundly disturbed by the interaction with Tom - and I will never put her in that situation ever again. She actually was fearful during her time there. Seriously? You just don't treat people that way - ever. Let alone in a customer service environment. This interaction has soured us on the entire GMC experience. We have chosen to buy a GMC SUV and also lease a Chevy car within the last two years. If this is the kind of person that this dealership employs, we will never purchase from this dealer or any other GMC dealership for that matter. More
by JJPETERSON002
Verified CustomerEmployees Worked With
Tom Rickard
Helpful April 09, 2018
Outstanding GMC service center The Jim Ellis Buick GMC Service center is outstanding. All work is done professionally, in a timely fashion, and is reasonably priced. They always a The Jim Ellis Buick GMC Service center is outstanding. All work is done professionally, in a timely fashion, and is reasonably priced. They always are available for those repairs that pop up unexpectedly. Tom Rickard, who is my service manager, is always courteous and professional and available to provide any assistance needed. More
by BKCOLEMN
Employees Worked With
Tom Rickard
April 09, 2018
Great service, Great value for the visit. Got an oil and filter, a scheduled inspection, and recommendations regarding tire replacement all at a reasonable price. Wait time was 2 hours, only i Got an oil and filter, a scheduled inspection, and recommendations regarding tire replacement all at a reasonable price. Wait time was 2 hours, only issue. But will return. More
by WBODDIE
Employees Worked With
none of above. ?Anderson
April 07, 2018
Vladimir works another miracle Vladimir got the part and installed the bulb himself (I had been stopped by the police about tail lights). I have never gotten in and out of any car Vladimir got the part and installed the bulb himself (I had been stopped by the police about tail lights). I have never gotten in and out of any car place so quick (And yes I paid for the part). More
by STEWROB
Employees Worked With
Vladimir Kochubey
April 05, 2018
Friendly and non- intimidating Tom was thorough and patient with me and my daughter. Though the sticker shock hit me, Tom assured me this was needed for my daughter's safety. Tom was thorough and patient with me and my daughter. Though the sticker shock hit me, Tom assured me this was needed for my daughter's safety. More
by EDLENEB
Employees Worked With
Tom Rickard
April 05, 2018
Excellent Customer Service Brandon Cannon provided me with Excellent Customer Service from start to finish. I was very satisfied with my experience and I would recommend this Brandon Cannon provided me with Excellent Customer Service from start to finish. I was very satisfied with my experience and I would recommend this establishment to my family and Facebook friends. More
by TABITHALCOOPER
Employees Worked With
Brandon Cannon
April 05, 2018
Service Brandon with the assistance of Nina handled the normal service of my vehicle plus taking care of a couple of items still pending from the original pur Brandon with the assistance of Nina handled the normal service of my vehicle plus taking care of a couple of items still pending from the original purchase. More
by PA
Employees Worked With
Brandon Cannon, Nina Richardson
April 05, 2018
Quick service I was in and out in an Hour and 15 mins.Service was fast and friendly. Hardly got a chance to look over new vehicles I was in and out in an Hour and 15 mins.Service was fast and friendly. Hardly got a chance to look over new vehicles More
by MELDRUK
Employees Worked With
Tom Rickard
April 05, 2018
Courteous and efficient service. I was waited on right away. The wait time was reasonable. I was treated with courtesy. I do not remember the cashier's name, but she was very pleasant I was waited on right away. The wait time was reasonable. I was treated with courtesy. I do not remember the cashier's name, but she was very pleasant. More
by LSIMMONS1946
Employees Worked With
Brandon Cannon
April 04, 2018
Pre spring break visit Tom Rickard is so helpful. He is always available and gets the job done right!! I needed a fair amount of work done prior to a long drive to DC. Not o Tom Rickard is so helpful. He is always available and gets the job done right!! I needed a fair amount of work done prior to a long drive to DC. Not only was it finished but my car was washed as well. Thank you Tom and JIM ELLIS buick service!! More
by JENNIFERFRANKOWSKI
Employees Worked With
Tom Rickard
