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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
952 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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952 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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August 07, 2018
Great recovery There was a problem with my original appointment and I was forced to return for some scheduled repairs and maintenance. The apologized profusely and r There was a problem with my original appointment and I was forced to return for some scheduled repairs and maintenance. The apologized profusely and reached out to personally reschedule at my convenience. They made sure that the second appointment went smoothly and did a great job of addressing all my needs and concerns. More
by MIKE@IMBERHOME.COM
Verified CustomerEmployees Worked With
John Anderson, Scott Bergstrom
August 06, 2018
Tire replacement Truck was brought in for a tire replacement and after waiting 45 minutes, I was told they didn't have the tire and would have to wait for one to be de Truck was brought in for a tire replacement and after waiting 45 minutes, I was told they didn't have the tire and would have to wait for one to be delivered. More
by MLAWRENZ
Employees Worked With
John Anderson
August 06, 2018
Install new level ride sensor module I checked the car in a little before 10:00 a.m. and the sensor module was installed, tested, and ready to go by 1:00. Cortez Heath kept me informed on I checked the car in a little before 10:00 a.m. and the sensor module was installed, tested, and ready to go by 1:00. Cortez Heath kept me informed on progress. The problem was corrected and has not recurred since. More
by asheffer
Employees Worked With
John Anderson, Cortez Heath
August 02, 2018
Very Disappointed ... No Follow Through. I brought my Buick in for service and had a list of things to correct.Come to find out I had a leak into the cabin. I was told it was corrected. I hav I brought my Buick in for service and had a list of things to correct.Come to find out I had a leak into the cabin. I was told it was corrected. I have asked twice to be contacted with regard as to where and how this leak occurred ... I am still waiting. I had a list of issues I wanted to fix and had to bring the car in a second time to have them look at the car for estimates. I have no idea about the quality of the work done since I still have NO idea as to where the leak originated. My service rep was nice but I can't say I am pleased with having to call for a third time to find out about the leak. It kind of makes me simply want to give up and sell the car and go back to my Hondas! More
by kathyveitch
Employees Worked With
John Anderson
August 02, 2018
Quick routine service Easy to work with Tom Rickard and I could wait for my car without long wait time. Would highly recommend Jim Ellis Buick GMC Atlanta. Easy to work with Tom Rickard and I could wait for my car without long wait time. Would highly recommend Jim Ellis Buick GMC Atlanta. More
by JHADDADJR
Employees Worked With
Tom Rickard
July 31, 2018
HO HUM I went in for an oil-change and a tire rotation and asked to check out a rattle emanating from the driver's rear passenger door. I got the oil change I went in for an oil-change and a tire rotation and asked to check out a rattle emanating from the driver's rear passenger door. I got the oil change (in the promised span of time) and the tire rotation but now my tires are roaring in the front. A problem happening when those tires were on the front before they were switched to the rear. The technician indicated "good news" they think they isolated/fixed the rattle... Well, the rattle is actually worse (maybe from the front tires roaring, I don't know) and I called yesterday and left a message about an hour after picking up the vehicle asking for a return call to reschedule another appointment. It is now after lunch the following day and still no call and now I have to waste my time to get another appointment so I can get my primary concern addressed.... Disappointing More
by SHOOKSHANE
Employees Worked With
Cortez Heath
July 31, 2018
1st Service Maintenance My 1st Service Maintenance on my Denali. Came in 1 hr early than my schedule appointment. Brandon proceeded to get my SUV prep to go in w/o hesitatio My 1st Service Maintenance on my Denali. Came in 1 hr early than my schedule appointment. Brandon proceeded to get my SUV prep to go in w/o hesitation. Brandon also explain what the Service included. I had another request regarding my SUV. Before, leaving the dealership Brandon made sure my special request was honored. Thank you for assisting me. More
by Ms D's Toy
Employees Worked With
Terence, Brandon Cannon
July 31, 2018
Great job! I went in without an appointment for an oil change. I was told that they were booked for the day but they could take me, but it would be a 3 hour wait I went in without an appointment for an oil change. I was told that they were booked for the day but they could take me, but it would be a 3 hour wait. I decided to wait. Thankfully it didn't take 3 hours. Everyone was very nice. This is my favorite place to have my car serviced More
by MRSPMFORD
Employees Worked With
Cortez Heath
July 31, 2018
Fast diagnosis, quick repair. The customer lounge was comfortable, the service professionals were friendly and polite, and the wait time was reasonable They also answered other The customer lounge was comfortable, the service professionals were friendly and polite, and the wait time was reasonable They also answered other questions unrelated to the reason for the visit. More
by drcoker
Employees Worked With
Cortez Heath
July 28, 2018
TOO LONG FOR OIL CHANGE was a little disappointed this time had a 8 o'clock appointment didn't leave dealership until 12 it should not take 4 hours to get a oil change if yo was a little disappointed this time had a 8 o'clock appointment didn't leave dealership until 12 it should not take 4 hours to get a oil change if you have an appointment More
by CHARLESCOLEMAN2010
Employees Worked With
Sueann Turano
