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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
898 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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898 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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June 18, 2018
Very helpful and quick service! I came for routine service/oil change without having an appointment but made it a point to get me in so I didn't have to wait long. I came for routine service/oil change without having an appointment but made it a point to get me in so I didn't have to wait long. More
by LLEGACKI
Verified CustomerEmployees Worked With
Brandon Cannon
June 15, 2018
Great day at J. Ellis Buick I am a satisfied Jim Ellis customer.. primarily because of my service representative,Tom Rickard. He is courteous, knowledgeable and professional. He I am a satisfied Jim Ellis customer.. primarily because of my service representative,Tom Rickard. He is courteous, knowledgeable and professional. He keeps me informed as to the progress of work on my vehicle And seems always eager to respond to my inquires regarding my Enclave.. More
by HALLFORDLR@bellsouth.net
Employees Worked With
Tom Rickard
June 14, 2018
Nice service however confusion of appointment location The service was wonderful once I found which location the service was. I bought a used dodge from this dealership and had been going to the Chevy deal The service was wonderful once I found which location the service was. I bought a used dodge from this dealership and had been going to the Chevy dealership to get my oil changes. I was not told that service area had closed. On apt day i went to the Chevy dept to learn it was closed. I was told to go to the Buick dept. Then at Buick they said I was in the wrong place so I had to get my car back and drive down to the gmc service. That was where I was supposed to be. Took about 30 min. Once there service was great, John was wonderful. More
by AIMEE.MCQUAIG
Employees Worked With
John Anderson
June 14, 2018
Good, Professional Service I took my vehicle in for regular maintenance. The service representative was immediately open about the fact that they were running a bit behind and t I took my vehicle in for regular maintenance. The service representative was immediately open about the fact that they were running a bit behind and that it would take a bit longer than usual. During my wait I was kept informed about what they were doing, what they found that needed additional work and the cost involved. Very open and transparent which I appreciated. More
by MOJOTITUS
Employees Worked With
Brandon Cannon
June 13, 2018
The service on my old cars was very good thank you my 97 LeSabre and o3 Pontiac Vibe needed some significant maintenance. Tom took good care of me. Thank you. What more can I say, Thank you again. Me my 97 LeSabre and o3 Pontiac Vibe needed some significant maintenance. Tom took good care of me. Thank you. What more can I say, Thank you again. Mel More
by MEL272508
Employees Worked With
Tom Rickard
June 13, 2018
Oil change tire rotation Excellent service delivered in friendly environment and timely manner. Service manager was professional and keep me informed during the entire appoint Excellent service delivered in friendly environment and timely manner. Service manager was professional and keep me informed during the entire appointment and left me with additional information for future visits More
by scotchll
Employees Worked With
John Anderson
June 12, 2018
Excellent Service Robert's service was excellent. He communicated issue well & kept me in the loop every step of the way. I will recommend Jim Ellis GMC. Robert's service was excellent. He communicated issue well & kept me in the loop every step of the way. I will recommend Jim Ellis GMC. More
by EKLINELOCALUNA
Employees Worked With
Robert Sigman
June 12, 2018
Terrible I bought my vechicle from Jim Ellis Buick off of Peachtree Industrial. I take it for maintenance only where it was purchase but after yesterday experi I bought my vechicle from Jim Ellis Buick off of Peachtree Industrial. I take it for maintenance only where it was purchase but after yesterday experience I will be looking for another dealership. I went in for oil change was told that I needed new tires. I was there for 3 hours while I waited no follow up regarding the wait. I usually deal with Cortes but he was on vacation. I will say that Cortes has great customer service. The other guy not once did he touch base with me regarding the wait. Once my car was ready it can back not being washed from the outside. The one thing that I always look forward to is my car being washed when I get it serviced. I spoke with the manager and he made things worst. His response was maybe it long because we did not have the tires which made things worst. Because if the tires were not in stock, communicate with your customer. Now I will take my business elsewhere. I surely will miss Cortes. More
by MARIELLA_RAMOS
Employees Worked With
Brandon Cannon
June 07, 2018
Consistent mis-handling of service needs Dealer made a service appt to have check engine light checked- dropped off on Tuesday and Dealer didn't look at vehicle until Friday. Told me on Mond Dealer made a service appt to have check engine light checked- dropped off on Tuesday and Dealer didn't look at vehicle until Friday. Told me on Monday it would be ready the following Tuesday or Wednesday. No info to me at all, Tuesday, Wednesday or Thursday...so called 3 times and texted- zero response until called general number and they didn't even know my vehicle was there and it wasn't fixed and they needed more time after scehduling me the week before to get it fixed and they had it for ove 1.5 weeks and it still wasn't fixed. The vehicle is still under warranty yet this dealership did not and won't fix the problem. This dealership has also damaged my vehicle on previous visits while it was in for service. Consistently bad service from this group. The check engine light issue still not addressed and no one has followed up with me since they had it for ove 1.5 weeks. Pitiful customer service. More
by dihrdreb
Employees Worked With
various service dept people
June 06, 2018
Very good Kept me informed as to what was wrong. Listen to what I felt was the problem. And the service was completed within the time frame given. Wonderful ser Kept me informed as to what was wrong. Listen to what I felt was the problem. And the service was completed within the time frame given. Wonderful service!! A big improvement from the last time. Thank you all for listening. More
by TSP2N2
Employees Worked With
Brandon Cannon
