Jim Ellis Buick GMC Atlanta - Service Center

Problem quickly identified and repair quickly made My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely man My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely manner. More

Fast/courteous/professionals I've come to this sevice center at least 4 times and the staff are always fast, courteous and professional. The text message updates are awesome as th I've come to this sevice center at least 4 times and the staff are always fast, courteous and professional. The text message updates are awesome as they allow me to continue on with my day, pay online, and inform the service center when I'll return to retrieve my car. I always recieve a call if they find an issue that needs to be addressed and they've even offered cheaper solutions (website referrals for parts) to repairs that they've identified. All in all a service center that I trust More

Worthy of your trust! Love this team of expert professionals. They do not try to up-sell you meaning they only provide the service you need. They literally made several r Love this team of expert professionals. They do not try to up-sell you meaning they only provide the service you need. They literally made several recommendations "not" to do all of the work I inquired about as in their opinion it was not yet needed. When was the last time you heard that? From the arrival for check in to the complimentary shuttle service home and back to the service center when my car was ready this was a first class operation. Oh and my 2004 Buick Regal (yes 2004) purrs like a kitten! Thank you Cortez and the rest of the Jim Ellis team for a job well done. You're simply the best! More

GOOD EXPERIENCE. PROFESSIONAL AND THOROUGH. VERY PLEASANT DEALERSHIP, WORKED WITH MY SCHEDULE EVEN WHEN I ARRIVED 10 MINUTES LATE DUE TO ATLANTA TRAFFIC. WAITING AREA PROFESSIONAL AND THOROUGH. VERY PLEASANT DEALERSHIP, WORKED WITH MY SCHEDULE EVEN WHEN I ARRIVED 10 MINUTES LATE DUE TO ATLANTA TRAFFIC. WAITING AREA WAS CLEAN. More

Always a great service experience I always have a great experience when I come to have my vehicle serviced. Mr. Anderson was very courteous to my mother and me. He did very well to k I always have a great experience when I come to have my vehicle serviced. Mr. Anderson was very courteous to my mother and me. He did very well to keep me informed about my vehicle's status, and definitely went above and beyond to provide a great service experience from dropping my vehicle off to setting up my rental while my vehicle was being serviced. More

Service Extremely lengthy time for an oil change and tire rotation. Just over 2 hours. Additionally my tire system monitoring was not reset. After I receiv Extremely lengthy time for an oil change and tire rotation. Just over 2 hours. Additionally my tire system monitoring was not reset. After I received the warning light later in the afternoon, I had to make a special trip back to go get this reset, I had someone new as my advisor..it was not Tom. Though when I went back Cortez was extremely helpful and quick to fix the problem. He is always extremely nice and helpful when I see him. More

New Tire I was in need of a new tire immediately. The parts department located the tire and set me up for an appointment with service within one hour. Also, I was in need of a new tire immediately. The parts department located the tire and set me up for an appointment with service within one hour. Also, I was provided a price match for the tire as offered. More

Great Service! Very professional and knowledgeable. Kept me in the loop of what was going on with my vehicle. Felt like they cared and had my best interest at hear Very professional and knowledgeable. Kept me in the loop of what was going on with my vehicle. Felt like they cared and had my best interest at heart. More

Great experience! Great employees! Tom Rickard helped me twice last week when my car was having issues. When I called after my first visit, sharing what little information I could, he k Tom Rickard helped me twice last week when my car was having issues. When I called after my first visit, sharing what little information I could, he knew exactly what the problem was. He got my car fixed quickly and I was on my way. Thank you! More