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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
916 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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916 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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July 20, 2018
Great service center Competent, prompt and good communications all at a fair price and I highly recommend them. They will tell you what they recommend and why, but I have Competent, prompt and good communications all at a fair price and I highly recommend them. They will tell you what they recommend and why, but I have never experienced attempts to "up sell" services or repairs. More
by Satisfied repeat customer
Verified CustomerEmployees Worked With
Tom Rickard
July 19, 2018
Chevy Equinox 2013 I want to thank Cortez Heath for always providing excellent service and keeping me up to date and informed about all my vehicle needs. Also giving me I want to thank Cortez Heath for always providing excellent service and keeping me up to date and informed about all my vehicle needs. Also giving me the time to prepare for all the additional needs of my vehicles. I appreciate the time and concern Cortez Heath provides to our family. Thank you for superb service always. Amber Nielsen More
by AMBER2Q
Employees Worked With
Also I’d like to thank Rosetta for making me feel appreciated and welcomed as always. Amazing service. Thank you very much. , Cortez Heath
July 19, 2018
downhill convenience and pricing. No cnbc on television for long wait. 285 drive is intolerable. Service on gmc twice former price. Lack of in depth knowledge of car repair needed,(i v No cnbc on television for long wait. 285 drive is intolerable. Service on gmc twice former price. Lack of in depth knowledge of car repair needed,(i visited an independent garage later, what a difference for half the estimated cost) atmosphere just not as friendly as previos years? More
by CONARD2
Employees Worked With
?have no idea who others?, John Anderson
July 18, 2018
Poor follow-up Was told by service advisor on two occasions that he would follow-up with me by the end of the day (after I had to call to check status). And of cours Was told by service advisor on two occasions that he would follow-up with me by the end of the day (after I had to call to check status). And of course that wasn't done. Was told that my car would be available for pick-up on Saturday and that I would get a call by end of day Friday confirming that car would be ready and cost of repair. That was not done. After repeated phone calls on Saturday (my car had been there since Monday, a faulty water pump had been installed about 6 wks prior) I finally was informed my car was ready 30mins before service department closed and I live about 30minutes away (advisor was not in on Saturday. I feel like I got more help from the CSRs that answered the phone). Just really disappointed considering that this is the only transportation for my family. I feel that the advisor has poor follow-up, if he was not sure when my car would be ready or the cost, say that upfront, not tell me you would call by end of day when you know that you won't. Treat your customer as you would like to be treated. I know that this is a minor issue for some, but like I said, this is our only source of transportation. I felt like I was disregarded. I pass by a ton of auto repairs for service, to come here because I thought the service would be different. I beginning to think that this is not the case. Eventually I did receive help from the service manager, I believe, on Saturday. Once I was in for an oil change and I waited in the waiting room for over three hours because they forgot to tell me my car was ready. On another occasion I bought a battery from Sams club however they were unable to install. I took the battery to Ellis for them to install but they couldn't use it and I had to but one from them. They told me that the original battery was placed in my car,and it also said it on the paperwork, but of course it wasn't and I had to travel back to pick it up. Sorry for long message but needed to vent. More
by KIMBRYANT1201
Employees Worked With
Elise Schaaf, Brandon Cannon
July 18, 2018
Great Service The service at Jim Ellis GMC continues to be excellent. They are highly responsive, tkae the time to listen and explain how they will fix a problem. The service at Jim Ellis GMC continues to be excellent. They are highly responsive, tkae the time to listen and explain how they will fix a problem. More
by TODDSMALLWOOD
Employees Worked With
Tom Rickard
July 17, 2018
The most professional place I have ever been! Make sure you see these guys first! They are hands down the best service center I have ever been to. Brent and Roger were informative, on the spot Make sure you see these guys first! They are hands down the best service center I have ever been to. Brent and Roger were informative, on the spot honest, and as professional as it gets, The entire staff was too. I highly recommend this place to everyone! More
by NWISEJR
Employees Worked With
Brent Martin, Roger Garner
July 16, 2018
Service department sucks I will never do any business with Jim Ellis again. Not friendly at all. The stereotype that women are stupid and don’t have an idea about cars is an u I will never do any business with Jim Ellis again. Not friendly at all. The stereotype that women are stupid and don’t have an idea about cars is an understatement. The service guy had the nerve to say apparently you don’t know how to work the air conditioners. More
by kyslee1215
Employees Worked With
Not sure of his name
July 13, 2018
Great Value, good service but the time was way toooo long! The service was great the price was reasonable but ti was 2 hours 15 minutes for an oil change and I had an appointment It should have taken less tha The service was great the price was reasonable but ti was 2 hours 15 minutes for an oil change and I had an appointment It should have taken less than 45 minutes More
by WDBLANKENSHIP
Employees Worked With
Brandon Cannon
July 13, 2018
Outstanding Tom definitely took care of replacing my windshield promptly. He was very understanding of my questions and would quickly return my calls. I was assu Tom definitely took care of replacing my windshield promptly. He was very understanding of my questions and would quickly return my calls. I was assured that if I needed anything, to please let him know. Thank you! More
by JODYBARBRE
Employees Worked With
Tom Rickard
July 12, 2018
Brandon,is very professionally and a great guy to work with. Brandon, is very professionally and a great guy to work with. I will continue to take my vehicle to this Jim Ellis location for service Brandon, is very professionally and a great guy to work with. I will continue to take my vehicle to this Jim Ellis location for service More
by rbmorris0
Employees Worked With
Brandon Cannon
