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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
952 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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952 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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September 04, 2018
Service Review Updare Although I had to wait 3 hours for an oil change, I will say the service dept manager really apologized and worked with me. One big complaint was that Although I had to wait 3 hours for an oil change, I will say the service dept manager really apologized and worked with me. One big complaint was that I didn’t have any communication with service rep. He will address that. After all he made me a happy customer. I will give them another opportunity More
by Enclave Driver
Employees Worked With
Brandon Cannon, Scott Bergstrom
September 02, 2018
I thought I was at a shade tree mechanic First I want to say that my service person Brandon and the shuttle guy Tony are good guys. My tire censors worked before I got tires installed. After First I want to say that my service person Brandon and the shuttle guy Tony are good guys. My tire censors worked before I got tires installed. After the tires where installed, the back censors didn't work. I drove home and the flat tire light came on. I went back the next day and they had the nerve to tell me that the batteries went bad. Now they told me the day before the hope the mechanic didn't break them. They checked again the next day and said they are sure he didn't, but all 4 needed to be replaced. To make these better I just had to pay for the parts and they would cover the labor. It just so happened that the batteries only died in the back 2 censors and not the front ones. I expect this crap from a shade tree mechanic and not a business like this. It seems like that every time I bring my car in, I have to go back the next day due to something going on and it cost me more money. I am not sure if I can go back there again. I spent about $800 the first day and then had to spend another $300 the next day for something I still say that they messed up. NOT happy at all. I really want to go back up there and start slapping the crap out of people, but I am not that kind of guy. A very bad taste is in my mouth right now. I try to stay away from bad shops, so I went to the dealership. I am not sure where to go now. More
by rhines3
Verified CustomerEmployees Worked With
Brandon Cannon
August 31, 2018
Slow, expensive, and still not fixed. Came in for warning lights on parking sensors. They took all day to diagnose. Then had to leave car overnight (no loaner) bc pick too late at that p Came in for warning lights on parking sensors. They took all day to diagnose. Then had to leave car overnight (no loaner) bc pick too late at that point. Came back to get it the next day (over $1000 in repairs). And realized still not working. In addition, NO PAINT on sensor!! Told me to come back for paint. I don’t have time for that. More
by ALLIVACCARO
Employees Worked With
Cortez Heath
August 30, 2018
Service Cortez did an awesome job explaining To me what the problem was. He also recommended what services I need next. I usually see Tom when I get there or Cortez did an awesome job explaining To me what the problem was. He also recommended what services I need next. I usually see Tom when I get there or make an appointment. Unfortunately, he was out of the office, but Cortez jumped in a reassured me he could be of assistance. I truly appreciate the great customer service. Thank you. More
by ZIGZAG4901
Employees Worked With
Tom Rickard, Cortez Heath
August 30, 2018
service personal was very helpful in getting issue resolved All issues were resolved very quickly ,Service manager stepped in and got problems resolved in a very fair way,I was pleased that everyone was honest All issues were resolved very quickly ,Service manager stepped in and got problems resolved in a very fair way,I was pleased that everyone was honest and truthful in getting things resolved. More
by TG.RANSON
Employees Worked With
John Anderson
August 28, 2018
Service experience Service advisor Cortez was great, He kept us inform about the status of the car all the time . Service was fast and the staff was really fri Service advisor Cortez was great, He kept us inform about the status of the car all the time . Service was fast and the staff was really friendly. More
by ADRIANAB0
Employees Worked With
Cortez Heath
August 28, 2018
Always a good experience I didn't buy my car from Jim Ellis, I got it through Carvana, but they have been my dealership for everything and I wouldn't trade them for the world. I didn't buy my car from Jim Ellis, I got it through Carvana, but they have been my dealership for everything and I wouldn't trade them for the world. They always have good timing even if they are running behind. And if that happens, they are always willing to accommodate for your wait time. They are honest and being a single woman it is really important for me to go to a dealership that I can trust. Although most men deal in the service department, I never feel like they are taking advantage of me and are telling me the truth about my car. More
by LATANYA71207
Employees Worked With
Dwight Wood, Cortez Heath
August 24, 2018
Response Time Their approach and making you feel comfortable keeping you informed visa text message or in person response to in and out service department Very ple Their approach and making you feel comfortable keeping you informed visa text message or in person response to in and out service department Very pleasing and professional personalities More
by CALDWELLSUIT
Employees Worked With
Jake Bugrovsky, John "DOBS" Nadobny
August 24, 2018
Very good customer service in the Service Dept. My Service Advisor, John Anderson was the best. He was extremely courteous and attentive. He did not advise me to get any services that I did not ne My Service Advisor, John Anderson was the best. He was extremely courteous and attentive. He did not advise me to get any services that I did not need. He was knowledgeable and told me up front that the wait would be a little long because of the number of customers. I knew what to expect as far as the wait, but surprisingly, the time seemed to go fast and I did not get frustrated. (Maybe because of his positive attitude). After applying my points, the charges were minimal. Good customer service and low charges, how good can it get!!! I always go to Jim Ellis for Service on my SUV even though I can get service closer to my home. More
by MALTHOM
Employees Worked With
John Anderson
August 23, 2018
Great customer service My service advisor, Tom, was fantastic at quickly getting me in and out of the dealership and keeping me posted of the status of my repairs. My service advisor, Tom, was fantastic at quickly getting me in and out of the dealership and keeping me posted of the status of my repairs. More
by RSP
Employees Worked With
Tom Rickard
