Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
952 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
952 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
Sort by
September 19, 2018
Efficient, courteous service ! We recently purchased a new Denali in Alabama. (we have a lake house there) The staff at Jim Ellis were very accommodating and friendly both on the We recently purchased a new Denali in Alabama. (we have a lake house there) The staff at Jim Ellis were very accommodating and friendly both on the phone in at the facility. We will definitely use this facility in Atlanta for ALL service on this vehicle! More
by LITZ75219
Verified CustomerEmployees Worked With
K'Ron in the parts dept. (I'm not sure of the spelling, but he went above and beyond), Brandon Cannon
September 19, 2018
Timeliness The service to the vehicle was fine but the timeliness was not great. They said 90 min and it took a little over 2 hours and would have taken longer i The service to the vehicle was fine but the timeliness was not great. They said 90 min and it took a little over 2 hours and would have taken longer if I hadn't gone to the service attendant to ask where my car was. After walking around i saw it in the lot and it was complete. So who knows how long it would have taken if i wouldn't have pointed it out to the attendant. While the difference between 2 hours and 90 minutes seems small, i was on my lunch and was told 90 minutes. My expectation would be to meet or exceed that timeframe. I am in the customer service business so i know how hard it is to please everyone but you start by setting the expectation. When you buy a 75k vehicle your expectations for great service is a little higher. More
by JUDYVAUGHN
Employees Worked With
not sure - i think it was Brandon Cannon.
September 18, 2018
Be more respectful to your customers The service rep was very rude and unprofessional. I hope I don't have to deal with him everytime I come to get my SUV serviced if so I will find anoth The service rep was very rude and unprofessional. I hope I don't have to deal with him everytime I come to get my SUV serviced if so I will find another dealership and not purchase another GMC vehicle. More
by ashley_vereen
Employees Worked With
Tom Rickard
September 18, 2018
Very poor service and repair The service that I received when bringing my 18 Sierra into the shop was very poor It was not fixed correctly the 1st time When I dropped it off the The service that I received when bringing my 18 Sierra into the shop was very poor It was not fixed correctly the 1st time When I dropped it off the 2nd time I was accused multiple times of smoking in the loader which I did not do And to be Told that I did multiple times is a bit obscene. Then when receiving the vehicle back inspection of the job shows that the cooantl level was very low my front left rim is scratched from what appears to be the lift arm I tried to call back and tell about the wheel got put on hold for over 12 15 minutes 2 timesNever got hold of anybody gave up over all John did a great job just a dealer is lacking on Quality of repair it's a shame to spend $50000 on a vehicle to get it back in worse condition than you gave it to the dealership in I will not be bringing my vehicle back to the Jim ellis dealerAgain seems to be the average 4 GMC Chevrolet service I did not get the guys name that took my truck in on sat john knows who More
by mrozinskieric
Employees Worked With
John Anderson
September 17, 2018
I as usual got great service. The service dept was helpful and prompt as usual. I can always trust Jim Ellis. I bought a car from Jim Ellis n 1973, when they were located on Piedm The service dept was helpful and prompt as usual. I can always trust Jim Ellis. I bought a car from Jim Ellis n 1973, when they were located on Piedmont Rd. in Atlanta. Thanks for being a firm I can always count on for great car service and maintenance. More
by MSSANDRADORSEY39
Employees Worked With
Tom Rickard, Brandon Cannon, Cortez Heath
September 14, 2018
Excellent customer service You are always prompt and professional. We will always use your services! Each person in this department always go out of their way to be helpful. You are always prompt and professional. We will always use your services! Each person in this department always go out of their way to be helpful. More
by ANN.GRANT1950
Employees Worked With
Brandon Cannon
September 14, 2018
excellent crevice! Tom Rickard did an excellent job fixing our problem. He is always very efficient and we appreciate his great service! We feel very confident we wil Tom Rickard did an excellent job fixing our problem. He is always very efficient and we appreciate his great service! We feel very confident we will always get a good workmanship. More
by LCOOK246
Employees Worked With
Tom Rickard
September 12, 2018
Brake service repair Good communication and options to reduce cost for brake repair. The service advisor welcomed me in and provided details on what could be provided and Good communication and options to reduce cost for brake repair. The service advisor welcomed me in and provided details on what could be provided and an estimated time for the work to be completed. More
by rodmur
Employees Worked With
Cortez Heath
September 11, 2018
Great service and communication Tom and the entire team are easy to work with and explain the serviced performed in a simplistic way. They completed a number of service items in a r Tom and the entire team are easy to work with and explain the serviced performed in a simplistic way. They completed a number of service items in a reasonable amount of time. I trust them completely with my vehicle. More
by MP_MINOR
Employees Worked With
Tom Rickard
September 10, 2018
It was a good experience this time Brandon Cannon did a great job of informing me of the needs of my car and kept me informed of the work and costs. I appreaciated his knowdledge and pr Brandon Cannon did a great job of informing me of the needs of my car and kept me informed of the work and costs. I appreaciated his knowdledge and professionalism in getting my problem solved.. More
by CURTISBERRY
Employees Worked With
Brandon Cannon
