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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
966 Reviews
Call Service Center (770) 525-7429
Today: 7:30 AM - 7:00 PM Closed Now
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966 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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September 18, 2024

Service advisor was friendly and professional. Checked in on the status of the vehicle and provided an update. Appreciate for assistance. Thanks More

by keviroxi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

September 18, 2024

They are always so nice. Ted Weinsziehr in customer service goes the extra mile to help! More

by dlerdman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

September 18, 2024

Responsive team attended to both regular service needs and my unique questions. Good turn around time to complete this work. More

by ERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Jim Ellis Buick GMC Atlanta responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Jim Ellis Buick GMC and we hope to see you again.

September 16, 2024

Friendly, fast and professional. Very happy with this service team and the maintenance they performed. More

by TIMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're happy you found our staff to be so helpful during your experience here at Jim Ellis Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2024

Took vehicle in to get service and was told a diagnosis completely different from what two other mechanics said was the issue. More

by Alfaroh75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted
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Sep 20, 2024 -

Jim Ellis Buick GMC Atlanta responded

Hi there, your satisfaction is our top priority. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 676-3287 when you have a chance. Thank you, and we look forward to hearing from you.

September 12, 2024

I’m truly happy that they solved my problem. Very good customer service and kept me informed More

by jet1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

September 06, 2024

The service was very quick also the service rep was very informative and he provided me with technical advice More

by CECIL.PIETERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Nash
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Sep 10, 2024 -

Jim Ellis Buick GMC Atlanta responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

September 05, 2024

Everyone was very professional and took time to listen to my complaints from my last visit. Each complaint was addressed and completed in a timely manner. More

by sykes442911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

August 16, 2024

I felt welcomed and understood even when I entered the wrong side of the service area where my car was to be serviced. Everyone I encountered was helpful as this was my first visit to a Jim Ellis facility More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

Aug 23, 2024 -

Brenda responded

Thank you for the service. I definitely appreciate your service department. Thank you, Chris, for being attentive.

August 16, 2024

I set an appt for Thursday morning. A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only aft More

by aaronlucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Weinszichr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted
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Aug 23, 2024 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

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