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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.1
934 Reviews
Call Service Center (770) 525-7429

934 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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April 17, 2024

He was my favorite service department representative at Jim Ellis. This new staff doesn't even come close! More

by complicatedmoves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Apr 19, 2024 -

Jim Ellis Buick GMC Atlanta responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 06, 2024

Superior service! The advisor did and excelente job. By following up and greeting Thank you More

by willpichardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Apr 20, 2024 -

Jim Ellis Buick GMC Atlanta responded

Our staff is committed to providing each of our clients with the best automotive experience!

April 03, 2024

Dewayne and the technician were not knowledgeable at all. Gave wrong information and asked if I wanted to take my car to another dealership. No customer service at all. More

by EPERRY1971
Recommend Dealer
No
Employees Worked With
Dewayne
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Apr 20, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 22, 2024

Mr. Black was the nicest, courteous, polite, helpful guy I have ever dealt with!! He is an asset to your company. More

by sarawimberly9
Recommend Dealer
Yes
Employees Worked With
Mr. Brandon Black
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Jul 10, 2024 -

Jim Ellis Buick GMC Atlanta responded

Hi, thanks for your praise and kind comments about our team.

March 21, 2024

Responsive, professional. .. and empathetic. Brandon went out of his way to provide a loaner vehicle and provided timely updates on the repairs. More

by REBOWERS
Recommend Dealer
Yes
Employees Worked With
Brandon Black
Report | Print
Jul 23, 2024 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for your kind words and this wonderful review!

March 15, 2024

Scheduled maintenance service. All well done and timely while I waited at dealership Very good More

by HVRUS
Recommend Dealer
Yes
Employees Worked With
Ted W.
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Jul 10, 2024 -

Jim Ellis Buick GMC Atlanta responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 10, 2024

Easy to work with. Quick. Polite. Affordable. I had a great experience. Ted communicated well and got my car back to me quickly. More

by PWILLIN
Recommend Dealer
Yes
Employees Worked With
Ted
Report | Print
Mar 15, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thanks for highlighting some of our staff who helped make this such a great experience!

March 08, 2024

I explained the issue, they diagnosed it, referred me to a reputable rental agency and got my car in day half More

by Mrcnate1
Recommend Dealer
Yes
Employees Worked With
Ted
Report | Print
Jul 23, 2024 -

Jim Ellis Buick GMC Atlanta responded

We're glad to hear you found our staff was so knowledgeable and helpful!

March 05, 2024

Very helpful and keep me informed of the process on my car. Customer service was top notch. More

by RMCRAVEN
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Mar 08, 2024 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

March 04, 2024

Knowledgeable, fast, courteous. The staff was great. The only thing that could make it better is a discount. The fees are high. More

by william7160
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 08, 2024 -

Jim Ellis Buick GMC Atlanta responded

It is great to hear everything was done quickly and to your satisfaction!

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