Jim Ellis Buick GMC Atlanta - Service Center

I set an appt for Thursday morning. A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only aft A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only after asking for GM did Ted call. I have been told that the warning light that keeps coming on ( Service Safety Restraint System ) was not diagnosed or fixed.Ted Stated "There is nothing they can do" I was patient for over a day without communication and repeated attempts to get ANYONE on the phone. Terrible customer service! Will not visit this dealer again! Overall bad experience with GMC... More

Great professionalism by service and parts department. Skip was extremely knowledgeable on the products I purchased for my vehicle. If I needed anything else in the future….Jim Ellis GMC Chamblee will be Skip was extremely knowledgeable on the products I purchased for my vehicle. If I needed anything else in the future….Jim Ellis GMC Chamblee will be my #1 choice. More

Excellent communication. Online scheduling is very easy to use. From start to finish, the experience was very good. Online scheduling is very easy to use. From start to finish, the experience was very good. More

I went in for an oil change because I had a coupon for $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, I should be able to get it for (duh) $79. Not going back. More

9 trips to have infotainment system replaced. 4th system, poor communication On status of parts and completion of repair 4th system, poor communication On status of parts and completion of repair More

Great Customer Service. . Gentleman ant counter ( I believe his name was Ted). Great help!! Definitely a Great experience! . Gentleman ant counter ( I believe his name was Ted). Great help!! Definitely a Great experience! More

I dropped my truck there to have them install a tonneau cover. The service advisor was professional and they did the work in the time frame they quoted. cover. The service advisor was professional and they did the work in the time frame they quoted. More

Arrived late for oil change due to traffic accident, still received great service inn a short amount of time. The young man at service desk was very friendly. It was a weekend and I think his name was E still received great service inn a short amount of time. The young man at service desk was very friendly. It was a weekend and I think his name was Eugene. I will be returning for whatever service I need. More

Awesome service, enjoyed how quickly they got my truck serviced. Zac in parts is amazing. Cudos to the tech and service advisor serviced. Zac in parts is amazing. Cudos to the tech and service advisor More

Dealer sent our GMC truck to get fixed. Communication was poor and rarely answered when called. The problem reoccurred less than a week later. Was forced to trade the newly purchased GMC fo Communication was poor and rarely answered when called. The problem reoccurred less than a week later. Was forced to trade the newly purchased GMC for a more reliable truck. More