Jim Ellis Buick GMC Atlanta - Service Center

Terrible customer service Tom Rickard I think that was his name, He was the gentleman at the front desk. He was very rude and short with me and kept yelling at his coworker to Tom Rickard I think that was his name, He was the gentleman at the front desk. He was very rude and short with me and kept yelling at his coworker to do things. I realize he was very busy but it was the worst customer service I’ve ever had . More

Lost Time Servicing appears to be severely over-priced. Service advisor(s) very short and indifferent. They seemed very motivated to add, upsale and overcharge. Servicing appears to be severely over-priced. Service advisor(s) very short and indifferent. They seemed very motivated to add, upsale and overcharge. There is an "apparent unwritten rule" with your service department regarding "customer wait/no wait" after a vehicle is brought in for servicing. Reason for Servicing: (Scheduled Appointment) - Routine Oil and Filter Change and Tire Rotation * Additional Issue: Test Electrical System Upon arrival, my initial contact was with, Service Advisor, Brandon Cannon. (The assigned advisor, John Anderson, had not yet arrived). After confirming the work to be done, Mr Cannon asked if I was going to wait or leave the vehicle. (Mr Cannon informed me the secondary issue would take 2-3 hours). I informed him that I had someone en route. So, the assumption to him was that I was leaving the vehicle. I then proceeded to the customer lounge area. Issue: I arrived at the service department @ 7:25a. At approximately 11:30a, Mr Anderson introduced himself stating that he informed by Mr Cannon that I was still there. He apologized and then proceeded to say that a technician was "just" pulled my work order. Needless to say, I was not pleased with that after 4 hours. He then stated although I had an appointment, my vehicle was pushed back in work order. Again the assumption was that I had left the vehicle for a later pickup. He stated that this was a normal practice. Wanting to be sure of what I heard, he repeated it with somewhat of a smug and indifferent demeanor (as if I wasn't supposed to question him). Not Acceptable and Very Disappointing! I later explained to Mr Anderson that my disappointment was not totally directed at him (didn't seem to matter). My disappointment is with the "practice". Whether my being there or not, my vehicle (or any other customer, unless informed) should not be delayed in work order. I also think there was a lack of effective communication and understanding which resulted in unintentional assumptions by all involved. Suggestion: Whether a customer will wait or leave a vehicle for servicing, please ensure that your service advisors clearly explain the "practice", to avoid future misunderstandings. Be prepared in their response. At least display empathy when responding to a not so plesant issue. Anybody can be indifferent. By the way, oil and filter change, only. - Lost Time. SL Thomas More

Excellent job! Entire service and parts team worked together to resolve the vehicle issues. Great job to Scott, Tom, and the entire team! Keep up the great work! Entire service and parts team worked together to resolve the vehicle issues. Great job to Scott, Tom, and the entire team! Keep up the great work! More

Positive oil change experience Made an appointment for regular oil change maintenance. My car was taken quickly and returned to me in about an hour. I asked that the car be run th Made an appointment for regular oil change maintenance. My car was taken quickly and returned to me in about an hour. I asked that the car be run through the car wash, and the service adviser complied graciously. More

Very pleased with the service! I'm very satisfied with the customer and mechanic service I find at this dealership; friendly and professional; and also the waiting room area is very I'm very satisfied with the customer and mechanic service I find at this dealership; friendly and professional; and also the waiting room area is very comfortable and adequate to let me keep working in my computer while my truck is bein serviced. More

Excellent I didn’t have an appointment yet they fit me in, got me in a rental car and repairs made completely hassle free! Their automated processes were helpfu I didn’t have an appointment yet they fit me in, got me in a rental car and repairs made completely hassle free! Their automated processes were helpful! More

Amazing Customer Service! Scott Bergstrom and Tom Rickard went above and beyond to get my car fixed and made sure I had a car to drive. They made me feel like a valued custome Scott Bergstrom and Tom Rickard went above and beyond to get my car fixed and made sure I had a car to drive. They made me feel like a valued customer. I will always have my Yukon serviced at the dealership because of those two people. More

High quality service Without appointment they were able to work my in and get me on my way quickly. Fast and dependable. A B C D E F G Without appointment they were able to work my in and get me on my way quickly. Fast and dependable. A B C D E F G More

Outstanding Very knowledgeable! My concern was his concern for service advisor was great the mechanics was even greater!! Continue to keep doing your best your! B Very knowledgeable! My concern was his concern for service advisor was great the mechanics was even greater!! Continue to keep doing your best your! Be bless. Now im happy More