Jim Ellis Buick GMC Atlanta - Service Center

Great Did the work in much less time than expected and were very courteous. Also took care of my recall so I didn’t have to come back. Did the work in much less time than expected and were very courteous. Also took care of my recall so I didn’t have to come back. More

Excellent Customer Service Had appoinment for free oil change (first service since purchasing new Buick Encore in August 2018) at 9:40 AM. Pulled into Service area at 9:35 AM a Had appoinment for free oil change (first service since purchasing new Buick Encore in August 2018) at 9:40 AM. Pulled into Service area at 9:35 AM and was greeted by name. I waited in comfortable Waiting Area and 30 minutes later oil was changed and I pulling away from dealership. More

Great Service and Staff Had a great experience with service department when I just purchased an Acadia from another Atlanta dealership. He worked through the kinks and was ab Had a great experience with service department when I just purchased an Acadia from another Atlanta dealership. He worked through the kinks and was able to get them to pay for the repairs they should have taken care of before I bought the truck. Thanks Guys! More

17 Yukon and 16 Enclave We had to visit a second time to correct the first service issues. In the future please do the rush the service without completing everything. We had to visit a second time to correct the first service issues. In the future please do the rush the service without completing everything. More

Great service experience Tom and his entire team did a great job taking care of me and my 2015 Buick Verano. Everything from intake to diagnosis to the work and the checkout p Tom and his entire team did a great job taking care of me and my 2015 Buick Verano. Everything from intake to diagnosis to the work and the checkout process went very smoothly. Like most dealerships the costs of service are somewhat higher then non dealership garages but the quality of the work and the experience are worth it! More

Great Service Writer Brandon was helpful, friendly, brought up some additional work that was needed, and got me back on the road within the time I’d allotted. Brandon was helpful, friendly, brought up some additional work that was needed, and got me back on the road within the time I’d allotted. More

Effective Communicetion. John Anderson was excellent. Communicated well about service and got me out the door as soon as he could. Thank you for the excellent service. John Anderson was excellent. Communicated well about service and got me out the door as soon as he could. Thank you for the excellent service. More

Oil change Cortex was the best!! Great attitude and provided great customer service!! He was friendly and very helpful to me. Give this guy a raise he deserves Cortex was the best!! Great attitude and provided great customer service!! He was friendly and very helpful to me. Give this guy a raise he deserves one!! More

Wonderful experience I provided Tom Rickard with a long list of items that I wanted addressed including oil change, struts and Shocks. Tom arranged for a loaner vehicle a I provided Tom Rickard with a long list of items that I wanted addressed including oil change, struts and Shocks. Tom arranged for a loaner vehicle and I was surprised to get the car back sooner than I anticipated. He contacted me on the status and went over line by line about my items. I am pleased with my car and the service I received. Tom is very knowledgeable. Thanks Tom and Jim Ellis. Michael More

Excellent experience I had a lengthy list of issues along with the usual oil change. Tom Rickard handled everything. He was kind enough to arrange a loaner. He called me w I had a lengthy list of issues along with the usual oil change. Tom Rickard handled everything. He was kind enough to arrange a loaner. He called me with updates and explained everything. My car was fixed efficiently. Thank you Jim Ellis Buick and Tom!! More