Jim Ellis Buick GMC Atlanta - Service Center

Awesome! I dropped for the second time my Buick Encore because my A/C had problems and Tom Rickard took it personally to find out what was the problem and prov I dropped for the second time my Buick Encore because my A/C had problems and Tom Rickard took it personally to find out what was the problem and provide me with a courtesy car and for two days draw the vehicle and found out that the sensor spotting the temperature was showing 400 degrees and confusing the start and stop of the A/C. Great job! More

Routine/scheduled service As always Tom Rickard is outstanding, He professional and has a positive attitude in my experience working with him. Tom's experience is always welcom As always Tom Rickard is outstanding, He professional and has a positive attitude in my experience working with him. Tom's experience is always welcoming. More

Encore Experience I dropped my Encore off on a Sunday afternoon and was called first thing Monday morning. The service advisor (Tom) was friendly and quick at resolving I dropped my Encore off on a Sunday afternoon and was called first thing Monday morning. The service advisor (Tom) was friendly and quick at resolving my issue. I was able to pick my car up before noon making the overall experience convenient! More

Awesome service I had concerns with my cars shocks and tires. Tom took the time to explain the support system for my car and explained why I was experiencing issues w I had concerns with my cars shocks and tires. Tom took the time to explain the support system for my car and explained why I was experiencing issues with my tires. I very excited that I came to Jim Ellis for service, Great customer service and technical support. More

Faster than expexted I had a check engine light. I called first thing in the morning. They set up an appointment that day and then checked it out. It was under warranty I had a check engine light. I called first thing in the morning. They set up an appointment that day and then checked it out. It was under warranty because I bought a certified pre-owned car (get the warranty). They fixed it and I walked out without a bill. Remember, get the warranty. I met my service rep, Brandon Cannon, and it was good to set up our relationship. I hope I won't be back soon but I know who to talk with now. More

Excellent experience John was professional and friendly. The focus on making sure the customer experience was pleasant was evident. Every staff member contributed to makin John was professional and friendly. The focus on making sure the customer experience was pleasant was evident. Every staff member contributed to making my service experience positive. More

Excellent customer service and quality work Cortez Heath is my Service Advisor and he is an excellent manager. He clearly outlined what was needed and how long it would take. I live a long way f Cortez Heath is my Service Advisor and he is an excellent manager. He clearly outlined what was needed and how long it would take. I live a long way from the dealership so I appreciate that and made plans for Uber pickup and for a family member to drop me off when the vehicle was ready. They do have a shuttle but I live outside the range. They sometimes have a courtesy car available (unless another customer is using it) but I didn’t really need that. Everyone is friendly and professional and ethical in what they recommend. More

Great for certified repairs I hadn't been here until I had a car under warranty, but it's great for certified service. I love the online scheduler tool. I hadn't been here until I had a car under warranty, but it's great for certified service. I love the online scheduler tool. More

Pleasant Experience I brought the car in for a routine oil change and tire rotation. I was told it would take about 90 minutes, and they actually finished in less than t I brought the car in for a routine oil change and tire rotation. I was told it would take about 90 minutes, and they actually finished in less than the quoted time. I was able to work in the nice customer lounge area while I was waiting, and was on my way shortly after the work was completed. More

The Best Attentive and honest. Thank you for taking care of my vehicle and the communication throughout the day. My vehicle is back running As if I just bought Attentive and honest. Thank you for taking care of my vehicle and the communication throughout the day. My vehicle is back running As if I just bought it. More