Jim Ellis Buick GMC Atlanta - Service Center

Took vehicle in to get service and was told a diagnosis completely different from what two other mechanics said was the issue. completely different from what two other mechanics said was the issue. More

I’m truly happy that they solved my problem. Very good customer service and kept me informed Very good customer service and kept me informed More

The service was very quick also the service rep was very informative and he provided me with technical advice informative and he provided me with technical advice More

Everyone was very professional and took time to listen to my complaints from my last visit. Each complaint was addressed and completed in a timely manner. my complaints from my last visit. Each complaint was addressed and completed in a timely manner. More

I set an appt for Thursday morning. A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only aft A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only after asking for GM did Ted call. I have been told that the warning light that keeps coming on ( Service Safety Restraint System ) was not diagnosed or fixed.Ted Stated "There is nothing they can do" I was patient for over a day without communication and repeated attempts to get ANYONE on the phone. Terrible customer service! Will not visit this dealer again! Overall bad experience with GMC... More

I felt welcomed and understood even when I entered the wrong side of the service area where my car was to be serviced. Everyone I encountered was helpful as this was my first visit to a Jim Ellis facility wrong side of the service area where my car was to be serviced. Everyone I encountered was helpful as this was my first visit to a Jim Ellis facility. More

Great professionalism by service and parts department. Skip was extremely knowledgeable on the products I purchased for my vehicle. If I needed anything else in the future….Jim Ellis GMC Chamblee will be Skip was extremely knowledgeable on the products I purchased for my vehicle. If I needed anything else in the future….Jim Ellis GMC Chamblee will be my #1 choice. More

Excellent communication. Online scheduling is very easy to use. From start to finish, the experience was very good. Online scheduling is very easy to use. From start to finish, the experience was very good. More

I went in for an oil change because I had a coupon for $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, I should be able to get it for (duh) $79. Not going back. More

9 trips to have infotainment system replaced. 4th system, poor communication On status of parts and completion of repair 4th system, poor communication On status of parts and completion of repair More