Jim Ellis Buick GMC Atlanta - Service Center

Tom once again exceeds all expectations I was having brake issues and called on my way home from an out of town trip with concerns. Tom said I could come on over, so I drove straight to the I was having brake issues and called on my way home from an out of town trip with concerns. Tom said I could come on over, so I drove straight to the dealership upon returning to Atlanta. He had a service vehicle ready and had my car fixed that same day! Makes me want to purchase again at Jim Ellis GMC/Buick for the excellent service alone. More

Great Service Tom Richard made the service experience both satisfying and easy. Service included both an accident insurance claim and work performed under warranty Tom Richard made the service experience both satisfying and easy. Service included both an accident insurance claim and work performed under warranty. Both were handled efficiently and quickly due to Tom's diligence. More

Great service After calling another dealer who told me there were lots of other dealers, I called Jim Ellis and they promptly scheduled my service and ordered the n After calling another dealer who told me there were lots of other dealers, I called Jim Ellis and they promptly scheduled my service and ordered the needed parts for my airbag recall. My service person was professional and courteous. He even made sure he handled my request first after another customer came in, stepped in front of me and angrily threw her keys on his desk. More

Great job My service agent was Cortez and he’s very thorough. Never disappoints. I’ve had a few people before working with him and he’s by far the best! My service agent was Cortez and he’s very thorough. Never disappoints. I’ve had a few people before working with him and he’s by far the best! More

Tom was very helpful with an issue that was not easy I'm beginning to think this car is a lemon, but the service center is nothing but helpful. Tom recognized that I had to get my kids from school when m I'm beginning to think this car is a lemon, but the service center is nothing but helpful. Tom recognized that I had to get my kids from school when my car broke down, and got me on my way quickly. More

Kind and courteous service people Everyone there was very professional very polite kind and taking care of all our needs. Very happy with this dealership their service department is e Everyone there was very professional very polite kind and taking care of all our needs. Very happy with this dealership their service department is excellent More

Great! My experience could not have been better. Tom is the absolute best! He is always on the ball, knows exactly what is needed and takes care of everythin My experience could not have been better. Tom is the absolute best! He is always on the ball, knows exactly what is needed and takes care of everything. More

In and out quickly I had a 30K oil change. I came in and they said it would take 90 minutes, but out in about 60 minute and they threw in a car wash. The team here is I had a 30K oil change. I came in and they said it would take 90 minutes, but out in about 60 minute and they threw in a car wash. The team here is always friendly and prompt and I appreciate they have a location to work while you wait, along with the ability to book appointments online. More

Great customer service!! Service was done in a timely manner. The young man was very friendly. Great customer service. I will recommend to friends, and family. Thanks for ever Service was done in a timely manner. The young man was very friendly. Great customer service. I will recommend to friends, and family. Thanks for everything. More

Work gets done but very expensive Ok, we all know that a dealership is going to be more expensive with the upkeep and maintenance of a vehicle than a independent owner, right? So know Ok, we all know that a dealership is going to be more expensive with the upkeep and maintenance of a vehicle than a independent owner, right? So knowing that, I would NEVER go to a dealership to get my care serviced until I bought my Yukon Denali. I had taken it to Autozone to do a basic battery replacement and the guy told me, "I am not going to touch that with the way they have that battery stationed under the harness". That told me right there that something about these cars are different. I truly believe that GMC made these cars so that only their dealerships/technicians can work on them. I had another small repair I wanted done but another car service place said they didn't feel comfortable working on this truck without violating the warranty. So needless to say I still go to the dealership to save myself time from being told they can't do it. (If anyone reading this knows of a independent auto repair ship, please let me know). So Jim Ellis GMC, I have nothing bad to say about them, it's just expensive. I just bought my truck in for the 100K service where they CHANGED FLUIDS, (differential fluid, coolant fluid, transmission fluid, oil change, spark plugs - that was it) my bill came to a whooping $1300 with $800 being labor!!! I think that is outrageous! Luckily I have the money (yes I was given a "estimate" beforehand) or I would have been stuck like Chuck! Now I'm no mechanic, but that just seems way out of line to charge that much for changing fluids. I've gotten actual repairs from this place (fuel injectors replaced) and it didn't cost that much! So I'll end this with I'm very much going to really try and find a auto shop that can work on GMC Yukon's cause it can't be this expensive to maintain, yes it's a high end truck but labor is thru the roof, IMO.... Other than that, employees are nice, place is nice if you have to sit and wait, even the shuttle and driver are nice. Would love it if it wasn't so pricey.... More