Jim Ellis Buick GMC Atlanta - Service Center

Great Accommodation for Next Day Service I had an issue with my wife’s car and was able to bring it in for service the next morning. John Anderson has two service techs inspect the vehicle an I had an issue with my wife’s car and was able to bring it in for service the next morning. John Anderson has two service techs inspect the vehicle and make sure that it was running in acirdamce with the manufacturers specifications. They do a good job of communicating the process with the customer, and never try to hard-sell you on services that aren’t necessary. I will be a repeat customer for sure. More

Not as expected...expectation buzz-killer Initial/drop-off visit--Service desk personnel was not welcoming--neither greeted/acknowledged my presence upon arrival or replied back when I spoke/n Initial/drop-off visit--Service desk personnel was not welcoming--neither greeted/acknowledged my presence upon arrival or replied back when I spoke/neither offered or inquired to help needed (nope, neither was assisting anyone else at time), when finally did respond to me, was kinda rude/'short'/S.A'. I expected/anticipated 'better'; however, visit fell waaaaay below other dealership service departments I've experience. Pick-up visit--cut & dry, nothing special at all; however, at least this time was on Saturday with only one person seemingly handling everything/doing it all, seemingly rather busy. My phone customer service & interaction with Lisa was GREAT...every time!! However, according to Tom Rickard, she didn't do what she told me she'd do--she hadn't ordered needed parts; yet, somehow vehicle was ready later same day--earlier than expected. More

The service manager was proactive, kind and very professional. Personally, I appreciate the notifications; he kept me informed of the progress every hour. This act told m was proactive, kind and very professional. Personally, I appreciate the notifications; he kept me informed of the progress every hour. This act told me that he cared about the customer and their time. I like bringing my truck to Jim Ellis GMC. More

Exceed expectations Cortez went above and beyond to keep me informed about the progress on my car( some was routine, but 1 thing we weren’t sure about). When technician f Cortez went above and beyond to keep me informed about the progress on my car( some was routine, but 1 thing we weren’t sure about). When technician found out what was causing the problem, Cortez arranged a Lyft for me to take care of things at home, and had car scheduled to pick me up to return and get car, all in time to get my kids at school. He was so concerned about fitting this repair into my schedule, I really appreciate all he did. He made me feel like a VIP!! More

Late day service and still did not take long to do. I took my Buick Encore into the dealer to get the schedule maintenance done. I did not get there until after 1pm. No appointment was made and they wer I took my Buick Encore into the dealer to get the schedule maintenance done. I did not get there until after 1pm. No appointment was made and they were able to get me in with the service done before 4pm. And this is not the first time they were able to do that. One last thing, their wait area is great. I was able to sit and work on my computer and watch TV, along with being able to charge my phone during the wait. More

Excellent and efficient service As always, excellent and efficient service. Even moreso, since this was an emergency repair (dead battery) on a Saturday. Always impressed with th As always, excellent and efficient service. Even moreso, since this was an emergency repair (dead battery) on a Saturday. Always impressed with the quality of the work and professionalism of your staff. More

Excellent experience Cortez Heath is a great Service Manager who kept me updated while they determined what was wrong. He is professional and courteous. I’m highly satisfi Cortez Heath is a great Service Manager who kept me updated while they determined what was wrong. He is professional and courteous. I’m highly satisfied with the repair. More

Fast and friendly Everyone was very professional and friendly. I did not exactly where to go and someone show me exactly where I was suppose to go with a smile, Everyone was very professional and friendly. I did not exactly where to go and someone show me exactly where I was suppose to go with a smile, More

Roll-N-Lock Installation A problem occurred with initial installation, but service department manager (James) made everything right and assisted me additionally to help meet m A problem occurred with initial installation, but service department manager (James) made everything right and assisted me additionally to help meet my needs. Thank you James and Cortez! More

In and out in less than an hour Tom Rickard was professional and courteous. Even more importantly, he got me in and out of the shop in less than an hour. Routine maintenance; painl Tom Rickard was professional and courteous. Even more importantly, he got me in and out of the shop in less than an hour. Routine maintenance; painless experience. Thank you. More