Jim Ellis Buick GMC Atlanta - Service Center

Nice Folks But SLOW The folks at the service center were very nice. I had an appointment to get the oil changed on my new vehicle. Arrived 10 minutes before the appoint The folks at the service center were very nice. I had an appointment to get the oil changed on my new vehicle. Arrived 10 minutes before the appointment time and it still took 1-1/2 hours. Seems like a long time for an oil change with an appointment. More

Chevrolet Service Center Thank you very much to Vladamir Kochubey at the Chevrolet Service Center. He always listens carefully and is able to find the answer to my car issue. Thank you very much to Vladamir Kochubey at the Chevrolet Service Center. He always listens carefully and is able to find the answer to my car issue. I told him it sounded like a bag of checkers being shaken in the back of my car. He took the time to test drive it, make my appointment for the search of the issue. When I went back John took me home and came back to get me for the search appointment. A part had to be ordered. We took it back for the part to be installed but it took 2 trips to get it exactly right. Hopefully this will be the remedy of the loose trim on the back hatch door. Thank you to Vladamir for working me in for the shorter visit the next day. He is #1 in my book. I'm glad to have someone who can understand and has an excellent knowledge of the cars and their parts. More

My experience with Jim Ellis service center. Even it was a busy day(it was Monday) and I had no appointment, I was attended and the problem was solved to my complete satisfaction. I will return t Even it was a busy day(it was Monday) and I had no appointment, I was attended and the problem was solved to my complete satisfaction. I will return to the same place when I decided to by a new car or service my actual car. Thanks More

quick turn around brandon was great and very prompt in responses and service I will be returning with all of my service needs on the truck as I move forward brandon was great and very prompt in responses and service I will be returning with all of my service needs on the truck as I move forward More

Under promise, over deliver I brought my wife's 2018 Terrain in for an oil change and recall. She was told 3 hours on the phone. The guys had me out in 1 hour. I brought my wife's 2018 Terrain in for an oil change and recall. She was told 3 hours on the phone. The guys had me out in 1 hour. More

Great Service Department! The service department team did a great job repairing my vehicle and I really appreciate it. They provided temporary transportation for me while my Te The service department team did a great job repairing my vehicle and I really appreciate it. They provided temporary transportation for me while my Terrain was being repaired. I really appreciate the fact that my vehicle was washed/cleaned upon completion of the repair! Thank you! More

Very Informative & Great Customer Service I initially was assisted by James a Service Manager, who provided great recommendations and information concerning my SUV repairs. Then, he assiste I initially was assisted by James a Service Manager, who provided great recommendations and information concerning my SUV repairs. Then, he assisted me with Lyft transportation to get back to work. He also called to more than once to informed before any repairs were completed on my vehicle. When I arrived to pick-up my vehicle, Cortez Heath, provided me with excellent customer service by explaining each repair completed and all of my charges. Then I was escorted to the cashier to make my payment. Finally, I arrived at my vehicle that had a fresh wash and I greatly appreciated that since it desperately needed it. Thanks again for everything, I would definitely recommend this location for all your service needs. More

Courteous Service Managers This appointment was for tire change and tire rotation. From the time I arrived and was greeted at my car, everyone was very nice. Cortez Heath is an This appointment was for tire change and tire rotation. From the time I arrived and was greeted at my car, everyone was very nice. Cortez Heath is an excellent Service Manager. I waited a short while in the waiting area which is really nice. And the lady who took my payment was very courteous. Just a pleasant experience all around. More

Oil Change, Tire Rotation, and Filter Change This service took much less time than anticipated. From check-in to check-out was about 90 minutes. I had anticipated a much longer wait. All work This service took much less time than anticipated. From check-in to check-out was about 90 minutes. I had anticipated a much longer wait. All work was done and I was able to utilize discount coupons and MyGM points to help defray the out of pocket cost. More

it was pleasing to be so smooth swift service at reception, quick intake, friendly service, professional atmosphere, speedy return are all reasons I would/will use Jim Ellis GMC agai swift service at reception, quick intake, friendly service, professional atmosphere, speedy return are all reasons I would/will use Jim Ellis GMC again and would recommend them to anyone More