Jim Ellis Buick GMC Atlanta - Service Center

Dan Lindsay review My service was great from the 1st greeting to behind the counter to the mechanics in the shop. I needed extra care and I received it. My service was great from the 1st greeting to behind the counter to the mechanics in the shop. I needed extra care and I received it. More

Fuel Injector replacement I highly recommend working with Brandon Cannon for top notch service. Every service visit with him associated with the process is seamless and definit I highly recommend working with Brandon Cannon for top notch service. Every service visit with him associated with the process is seamless and definitely worth the wait. I would definitely recommend the other service advisors receive a customer service 101 refresher. I think lazy advisors forget as a paying customer, my fees contribute to their wages and WE customers have other options. More

Brandon and Cortez are both Great! Such a wonderful customer experience for a 2 hr wait. There was no way around it because there was some audio computer recall thing that needed to be Such a wonderful customer experience for a 2 hr wait. There was no way around it because there was some audio computer recall thing that needed to be replaced and i knew that going in. This team was more than accommodating and provided a 30minute check in to let me know what’s going on. I appreciate the help guys!! See you on the next service date! More

Car service experience I had read a number of negative reviews about the experience of individuals having car serviced and some positive ones. This location was nearest to m I had read a number of negative reviews about the experience of individuals having car serviced and some positive ones. This location was nearest to me and my first time to have my car serviced. I was very pleased with Cortez Heath who helped me with my service and believe a professional and proper service has been done for my car. I will definitely go there for my next car service and any need if necessary. Highly recommend the car service and assistance, Cortez Heath. Thank you for the good experience today. My car was washed before bringing it to me. More

Unscheduled battery replace My car battery died very suddenly. I'm new to Atlanta and didn't know where to take my 2015 Buick. Jim Ellis was the closest dealer to me, so I went My car battery died very suddenly. I'm new to Atlanta and didn't know where to take my 2015 Buick. Jim Ellis was the closest dealer to me, so I went there. I was greeted warmly by a service tech and sent inside to get my service started. James was very helpful and kind. Got my car in to be serviced and I was out with a new battery a little later that afternoon. I will go back to them for next Buick service. More

So So service New fuel pump finally put on after it's second visit for the same problem. I told them the first time I was smelling diesel fuel, they change the oil New fuel pump finally put on after it's second visit for the same problem. I told them the first time I was smelling diesel fuel, they change the oil pan gasket. Still smelled like diesel and left spots on the driveway. Finally this time, with only 4,000 miles of warranty left they actually listened and fixed the problem. Picked the truck up, first thing on is the Low Coolant warning light. I'm surprised this was not addressed. Also there are greasy marks on the hood, the fenders and even the side doors. I guess a clean up is not part of the warranty work. Overall, I'm glad it's fixed, hopefully. Just disappointed in the condition they gave it back to me. More

Good service overall I always take my cars to Jim Ellis because they are really good with their service and this time was not the exception. The only issue was that it to I always take my cars to Jim Ellis because they are really good with their service and this time was not the exception. The only issue was that it took them too long (in my opinion). To me, changing oil and rotating tires should be a 30-45 minutes job. In this case, it took them almost 80 minutes. Not sure why it took so long, but I hope you can improve your times in the future. More

Jim Ellis Buick is always pleasant and professional Jim Ellis Buick is always pleasant and professional. phone and appointments are handled quickly and thoroughly, with only minimal and reasonable wait Jim Ellis Buick is always pleasant and professional. phone and appointments are handled quickly and thoroughly, with only minimal and reasonable wait times. Costs are usual and customary for my area. More