Jim Ellis Buick GMC Atlanta - Service Center

So So service New fuel pump finally put on after it's second visit for the same problem. I told them the first time I was smelling diesel fuel, they change the oil New fuel pump finally put on after it's second visit for the same problem. I told them the first time I was smelling diesel fuel, they change the oil pan gasket. Still smelled like diesel and left spots on the driveway. Finally this time, with only 4,000 miles of warranty left they actually listened and fixed the problem. Picked the truck up, first thing on is the Low Coolant warning light. I'm surprised this was not addressed. Also there are greasy marks on the hood, the fenders and even the side doors. I guess a clean up is not part of the warranty work. Overall, I'm glad it's fixed, hopefully. Just disappointed in the condition they gave it back to me. More

Good service overall I always take my cars to Jim Ellis because they are really good with their service and this time was not the exception. The only issue was that it to I always take my cars to Jim Ellis because they are really good with their service and this time was not the exception. The only issue was that it took them too long (in my opinion). To me, changing oil and rotating tires should be a 30-45 minutes job. In this case, it took them almost 80 minutes. Not sure why it took so long, but I hope you can improve your times in the future. More

Jim Ellis Buick is always pleasant and professional Jim Ellis Buick is always pleasant and professional. phone and appointments are handled quickly and thoroughly, with only minimal and reasonable wait Jim Ellis Buick is always pleasant and professional. phone and appointments are handled quickly and thoroughly, with only minimal and reasonable wait times. Costs are usual and customary for my area. More

GREAT JOB JUYS THANKS BRANDON CANNON, KARRON MCGARITY AND HARLEY KINDIG FOR THE GREAT REPAIRS AND PRICING ON MY 14 CADILLAC XTS REPAIRS. I WILL RECOMMEND JILL ELLIS THANKS BRANDON CANNON, KARRON MCGARITY AND HARLEY KINDIG FOR THE GREAT REPAIRS AND PRICING ON MY 14 CADILLAC XTS REPAIRS. I WILL RECOMMEND JILL ELLIS SERVICE CENTER TO EVERYONE!!! More

Excellent Experience I bought a new GMC Sierra Denali and they installed a tonneau cover and dash cam. I am extremely satisfied with my entire experience. It was worth the I bought a new GMC Sierra Denali and they installed a tonneau cover and dash cam. I am extremely satisfied with my entire experience. It was worth the drive from Dallas, GA. More

Still waiting on resolution I dropped my new truck off for a routine oil change at 7am on Wednesday, June 12. I was told I’d be notified as soon as it was ready to be picked up. I dropped my new truck off for a routine oil change at 7am on Wednesday, June 12. I was told I’d be notified as soon as it was ready to be picked up. By 1pm I’d heard no update and thought it odd. I called to check on my truck and was told that it was ready but there was an issue. My alloy wheel had been damaged and they had to call a repair man to fix it. I was taken aback that this was the first I’d heard of this incident but was assured the wheel was fixed. When I went to retrieve my truck I noticed quickly the damage to the wheel and the attempt to “fix” it was to spray some sort of metallic paint over the area that had been affected. I told the service rep that this would not do, and he agreed that it was pretty noticeable. He assured me he’d make it right even if it meant replacing the alloy wheel. He told me he would call the next day with more details on how he’d “make it right”. When I heard nothing by 3pm the following day I called back to the service department only to find that the representative I’d been working with was gone for the day. I left a message with the service manager to call me back to discuss this issue. The service manager returned my call and assured me he’d call me the following morning to discuss a way to “make things right”. Today would have been the time of that follow up and as of now (currently 1:30pm) I have heard nothing. In short, my new vehicle was damaged. I was joy informed when a “fix” was made. I have been now promised twice that I would be contacted to “make things right” and there has been no follow through. I do not feel that it is unreasonable to expect Better service. More

Very Professional Thanks for being efficient and friendly. Service was quick, and my representative was very thorough! Cortez went the extra mile to make sure I was sa Thanks for being efficient and friendly. Service was quick, and my representative was very thorough! Cortez went the extra mile to make sure I was satisfied. More