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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
955 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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July 18, 2019
Great customer service. Excellent customer service and the truck problem was fixed even before than expected. He is very friendly and remember me from the last time I was the Excellent customer service and the truck problem was fixed even before than expected. He is very friendly and remember me from the last time I was there. More
by ELVIA SANMARTIN
Verified CustomerEmployees Worked With
Brandon Cannon
July 18, 2019
"The only thing I can do about the past is apologize" I do not feel as though my concerns about my vehicle are taken seriously at this location or that my vehicle is treated with the care or concern that I do not feel as though my concerns about my vehicle are taken seriously at this location or that my vehicle is treated with the care or concern that is advertised in this service center's values that are printed all over their walls and printed literature. I brought up multiple issues that I ran into last summer from a service standpoint with the new service advisor at Jim Ellis GMC and was told that for most of the complaints that I have, all he can do is apologize about the past. Rather than owning the issue and going the extra step to make sure everything is perfect with my vehicle, he made my concerns feel not legitimate and blamed my experience on the previous service advisor and administration that was in place at that time. I would go to another location in a heartbeat but unfortuantely I am having issues with how my vehicle is performing due to the new transmission that the service department put in my Yukon last summer. When I originally brought my vehicle in, there were no transmission issues. Upon taking their recommendation to perform their Gold Level 60,000 mile service on my car, they returned my car to me in inoperable condition. When they flushed the transmission system with new fluids and everything for the service I agreed to, it either created or exposed an issue with my transmission. Before I attempted to drive off, the technician even said out loud to the service advisor that he wasn't sure if the vehicle was ready to be driven. They gave it to me anyways and I made it two miles down the road with a car that would only suddenly lurch forward after pressing the gas. I pulled over and called them asking what had been done to my car. They then worked on it for three weeks and put a new transmission in the car. When I went to pick it up, they brought it out and there was a large scratch down the passenger side door. They said it had been vandalized or "keyed" and that they would be fixing it. Rather than inspecting my vehicle before returning it to me, I had to be the one to discover the huge mark on my door and once again had to leave my vehicle with them. They have since repainted my door twice and it still does not look great. This is no way to do business and is a huge disappointment and a daily headache for me. Something needs to be done More
by TWJOE
Employees Worked With
Scott Bergstrom, James Stecker, John Anderson, Cortez Heath
July 16, 2019
Great Service, Friendly Staff, Slow to Complete Overall the people were extremely friendly, professional, and did a great job on the service of my vehicle. My service associate was also a pleasure Overall the people were extremely friendly, professional, and did a great job on the service of my vehicle. My service associate was also a pleasure to work with and made sure everything was done correctly. The only area for improvement was the time to complete the service. My appointment was at 9:10 am and I didn't leave the dealership until around noon for a standard oil change, tire rotation service with an appointment. I always go to the dealership and will keep going back, but to charge higher dealer service prices and compared to my experience with my wife's Infiniti at the dealership up the road, the service was much slower. In addition, a good deal of the delay was related to multiple people frustrated about having to get cars and pay money to Enterprise Rent-a-car when it seemed very clear that they shouldn't have had to. GMC is not an inexpensive vehicle, I have a GMC Yukon Denali. If the dealerships want the service business, they need to do a better job of making it easy for customers to drop off their cars. I thought this was being changed based on prior feedback. More
by jbweiss1425
Employees Worked With
Brandon
July 14, 2019
Great Team! They always take great care with my truck and they always get finished quickly. John checked prices and made recommendations- he was super pleasant to They always take great care with my truck and they always get finished quickly. John checked prices and made recommendations- he was super pleasant to work with. More
by JUDYVAUGHN
Employees Worked With
John Anderson
July 12, 2019
Bad News I arrived on time for my appointment but it was one hour before you took my car to look at it. It took you ten minuted to re-set the On-Star and you I arrived on time for my appointment but it was one hour before you took my car to look at it. It took you ten minuted to re-set the On-Star and you charged me $158.02 for the service. That equates to $948.12 per hour for labor. Absurd ! Tom Cantrell More
by TOMCANTRELL
Employees Worked With
who knows
July 11, 2019
Dan Lindsay review My service was great from the 1st greeting to behind the counter to the mechanics in the shop. I needed extra care and I received it. My service was great from the 1st greeting to behind the counter to the mechanics in the shop. I needed extra care and I received it. More
by DAN690
Employees Worked With
Cortez Heath
July 11, 2019
Fuel Injector replacement I highly recommend working with Brandon Cannon for top notch service. Every service visit with him associated with the process is seamless and definit I highly recommend working with Brandon Cannon for top notch service. Every service visit with him associated with the process is seamless and definitely worth the wait. I would definitely recommend the other service advisors receive a customer service 101 refresher. I think lazy advisors forget as a paying customer, my fees contribute to their wages and WE customers have other options. More
by KELTOPIS
Employees Worked With
Brandon Cannon
July 08, 2019
Brandon and Cortez are both Great! Such a wonderful customer experience for a 2 hr wait. There was no way around it because there was some audio computer recall thing that needed to be Such a wonderful customer experience for a 2 hr wait. There was no way around it because there was some audio computer recall thing that needed to be replaced and i knew that going in. This team was more than accommodating and provided a 30minute check in to let me know what’s going on. I appreciate the help guys!! See you on the next service date! More
by CANDACERGILYARD320
Employees Worked With
Brandon, Cortez Heath
July 08, 2019
Car service experience I had read a number of negative reviews about the experience of individuals having car serviced and some positive ones. This location was nearest to m I had read a number of negative reviews about the experience of individuals having car serviced and some positive ones. This location was nearest to me and my first time to have my car serviced. I was very pleased with Cortez Heath who helped me with my service and believe a professional and proper service has been done for my car. I will definitely go there for my next car service and any need if necessary. Highly recommend the car service and assistance, Cortez Heath. Thank you for the good experience today. My car was washed before bringing it to me. More
by charlotte m
Employees Worked With
Cortez Heath
July 05, 2019
Unscheduled battery replace My car battery died very suddenly. I'm new to Atlanta and didn't know where to take my 2015 Buick. Jim Ellis was the closest dealer to me, so I went My car battery died very suddenly. I'm new to Atlanta and didn't know where to take my 2015 Buick. Jim Ellis was the closest dealer to me, so I went there. I was greeted warmly by a service tech and sent inside to get my service started. James was very helpful and kind. Got my car in to be serviced and I was out with a new battery a little later that afternoon. I will go back to them for next Buick service. More
by WFOSCO
Employees Worked With
James Stecker
