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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
955 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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July 30, 2019
Great Service The service I received from Jim Ellis was second to none. The service was timely and thorough, they even provided Lyft service to and from my job. The service I received from Jim Ellis was second to none. The service was timely and thorough, they even provided Lyft service to and from my job. Thanks John Anderson, keep up the good work! More
by RPEARSN7
Verified CustomerEmployees Worked With
John Anderson
July 29, 2019
Comfortable Wait Service appointments are never a hassle because the waiting area is comfortable and set up well for those who need to work while away from the office. Service appointments are never a hassle because the waiting area is comfortable and set up well for those who need to work while away from the office. And my wait time is generally quicker than expected! More
by GMC Jess
Employees Worked With
John Anderson
July 29, 2019
Great Team! Excellent customer service and management involvement, and they pay attention to what your concerns are and will work with you to meet the goals I wil Excellent customer service and management involvement, and they pay attention to what your concerns are and will work with you to meet the goals I will always return to this dealership! More
by VASHEJACKSON
Employees Worked With
James - Service Manager
July 26, 2019
Service Visit I have been coming to Jim Ellis GMC for about 7 years. I have purchased two GMC Terrians during this period. I first met Cortez when he work at the "o I have been coming to Jim Ellis GMC for about 7 years. I have purchased two GMC Terrians during this period. I first met Cortez when he work at the "oil change location." He goes the extra mile to insure customer satisfaction. He is a credit to your dealership. More
by DSHORTSMAR
Employees Worked With
Cortez Heath
July 26, 2019
Great guidance w/Extended warranty The special warranty for my issue (air conditioner failure) was just over the limit by 5000 miles when it failed, leaving me out of the warranty. Gre The special warranty for my issue (air conditioner failure) was just over the limit by 5000 miles when it failed, leaving me out of the warranty. Great advise from the Service Adviser to use my extended warranty benefits, including the one-day rental car for a positive outcome. Well done. Only thing we missed was I was very close to needing oil service. I would have had that done at the same time had it been noticed. More
by FRANK.THOMAS
Employees Worked With
John Anderson
July 25, 2019
ISSUE WITH THE BATTERY Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00 Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00. More
by SERGIO.BIVONA
Employees Worked With
Miss. Monica
July 25, 2019
lacksidaysical service Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first. There tbe staff was amazingly helpful and friendly which really made Buick GMC’s service center look bad. The phones weren’t working so when the car was ready for pick up, we couldn’t speak to anyone. Email or text would have been fine, but the I accommodating staff just waited for phone service to work. Upon pick up, I was left in.a waiting room in excess of 45 minutes even though the car was ready. There was no, “I’m sorry you’ve had to wait,” or explanation offered. It was really quite shocking especially after the sales staff had been exceptional during my purchase just a few months ago. Blake Kenya, my salesman, is a perfect 10 and I would use him again. I will never go there again unless I absolutely have to use dealer service. The one exception — I hadn’t been able to figure out how to set the driver’s seat memory and the gentleman from the back (mechanic) was super nice and friendly and showed me how to set it. More
by JEANDICKERSON
Employees Worked With
I don’t know the name of service person, so I clicked them all., Tom Rickard, Elise Schaaf, John Anderson, Cortez Heath
July 24, 2019
Perfect Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everythi Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everything, making sure necessary items were taken care of in the allotted timeframe. More
by ASLLOYD78
Employees Worked With
Brandon
July 22, 2019
okay, not amazing Its okay for service, not amazing. Its super difficult to get a loaner car when having a car serviced from them. Honestly, I've always thought that t Its okay for service, not amazing. Its super difficult to get a loaner car when having a car serviced from them. Honestly, I've always thought that the reason people have their car serviced at a dealership - so its does not impede your day. Drop off the car, jump in your loaner, and off you go. I've had much better service at previous dealerships. More
by Lawren Thompson
Employees Worked With
John Anderson
July 18, 2019
Recall and oil change Service was excellent and my vehicle service was completed as promised. I will definitely return to this dealership for service. It was a great experi Service was excellent and my vehicle service was completed as promised. I will definitely return to this dealership for service. It was a great experience. More
by barrytillery
Employees Worked With
Nicole Quinones, Cortez Heath
