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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
955 Reviews

955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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August 12, 2019

oil change rotation Service was good when I got home I had oil all over the drive way from our Buick I have never had that problem when I take my cars to Nissan or Mr Tir More

by JHEBDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rickard
Aug 16, 2019 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave this review. We do apologize for the oil in your driveway and can understand the frustration of that. If you continue to see oil spots please contact us as there may be a loose filter or plug that we certainly want to take care of for you.

August 07, 2019

Quick, efficient, and my service agent Cortez was great. Addressed all issues, took the time to listen to everything I had to say and walked me through invoice and items addressed. Detailed car very well. Ve More

by PANDERSON1012@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Heath
Aug 09, 2019 -

Jim Ellis Buick GMC Atlanta responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Jim Ellis Buick GMC Atlanta as your first choice for service!

August 05, 2019

Maintenance Investigated a belt noise and did oil change/tire rotation. Could not duplicate the belt noise but John Anderson pursued the noise very diligently non More

by don72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson
Aug 07, 2019 -

Jim Ellis Buick GMC Atlanta responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

August 05, 2019

Easy to find Easy to reach on Peachtree industrial. I have been using hem for years. Everyone there is pretty nice and are willing to answer your questions More

by PETERSON9343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Heath
Aug 07, 2019 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Buick GMC Atlanta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 05, 2019

Done right the first time Always take my car here. Friendly, quality and customer oriented. In and out fast usually, and I feel safer when they complete the work.nice job! More

by DOWDRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rickard, Elise Schaaf, John Anderson
Aug 07, 2019 -

Jim Ellis Buick GMC Atlanta responded

Thanks! We appreciate your continued business with us, and we're looking forward to your next visit!

August 01, 2019

How does this happen? As I left the Service Center I checked the tire pressure monitor and my readings were 34, 35, 36, and 37. I continued to observe them on the drive ho More

by WES9389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Heath
Aug 02, 2019 -

Jim Ellis Buick GMC Atlanta responded

Thank you for bringing this matter to our attention. It sounds like our digital pressure gauge may be out of calibration. We set the pressures with an external gauge and in this case failed to confirm the pressure with the vehicles readings. There will always be some deviation depending temperature, so it is common to see front, rear, left and right side tires read differently. However the acceptable range for this deviation is usually two to four pounds and when all things are equal the pressures should return back to a match reading within a pound or two. We are re-calibrating our machine now & would love to reset the pressure for you at your convenience.

August 01, 2019

Fast, courteous, "just right" John Anderson is a pleasure. Turnaround faster than expected. But this dealership CONTINUALLY earns the award for most difficult parking of any dealer More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson
Aug 02, 2019 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us this feedback, Mark. We will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!

July 31, 2019

Professional Service Good job servicing my SUV with some recommendations that I feel will help my vehicle perform better and last longer. I was pleased with the work tha More

by Ms. T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service repre Brandon Cannon usually services my car, but he was not there on that date--so service rep Cortez Heath took my SUV in for service and repairs., Cortez Heath
July 30, 2019

Vehicle Maintenance Service performed in a timely manner. All issues were addressed. Advisor was professional and knowledgeable. Kept me informed of progress and obtained More

by cherylsBuick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Heath
Jul 31, 2019 -

Jim Ellis Buick GMC Atlanta responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service. We look forward to your next visit! Take care!

July 30, 2019

John Anderson was my Service Advisor Jim Ellis keeps an emphasis on reminding GMC owners that their cars are old -- I don't like it - but there it is. 2012 is not a Grandfathered Auto.. More

by PB0497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson
Jul 31, 2019 -

Jim Ellis Buick GMC Atlanta responded

Hi there, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Buick GMC Atlanta as your first choice for service!

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