Jim Ellis Buick GMC Atlanta - Service Center

I went in for an oil change because I had a coupon for $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, I should be able to get it for (duh) $79. Not going back. More

9 trips to have infotainment system replaced. 4th system, poor communication On status of parts and completion of repair 4th system, poor communication On status of parts and completion of repair More

Great Customer Service. . Gentleman ant counter ( I believe his name was Ted). Great help!! Definitely a Great experience! . Gentleman ant counter ( I believe his name was Ted). Great help!! Definitely a Great experience! More

I dropped my truck there to have them install a tonneau cover. The service advisor was professional and they did the work in the time frame they quoted. cover. The service advisor was professional and they did the work in the time frame they quoted. More

Arrived late for oil change due to traffic accident, still received great service inn a short amount of time. The young man at service desk was very friendly. It was a weekend and I think his name was E still received great service inn a short amount of time. The young man at service desk was very friendly. It was a weekend and I think his name was Eugene. I will be returning for whatever service I need. More

Awesome service, enjoyed how quickly they got my truck serviced. Zac in parts is amazing. Cudos to the tech and service advisor serviced. Zac in parts is amazing. Cudos to the tech and service advisor More

Dealer sent our GMC truck to get fixed. Communication was poor and rarely answered when called. The problem reoccurred less than a week later. Was forced to trade the newly purchased GMC fo Communication was poor and rarely answered when called. The problem reoccurred less than a week later. Was forced to trade the newly purchased GMC for a more reliable truck. More

This is my second scheduled service visit to Jim Ellis. I've always had a great experience with very little to no wait, car available on time, and pricing is reasonable. I've always had a great experience with very little to no wait, car available on time, and pricing is reasonable. More

1. The communication was slow. I had to initiate contact in order to get a status. 2. Part of my issue was a cabin leak. Despite knowing this, they left my truck out in the rain anyway. They informed me the in order to get a status. 2. Part of my issue was a cabin leak. Despite knowing this, they left my truck out in the rain anyway. They informed me they dried it out in the couple of days before I picked it up, which means my floorboard was wet most of the nearly 2weeks they kept my truck. 3. It took nearly 2weeks to get my truck back & there hasn’t been an explanation on why it took so long for a transmission diagnosis (no repair), an oil change, & fixing a cabin leak. 4. They checked the transmission at my request in a previous visit & did a system flush. This visit, they tell me the torque converter is falling apart. It is hard to believe something like that could be missed when they were specifically asked to inspect the transmission ~11k miles earlier. They weren’t able to provide a coherent explanation when I questioned them on this. 5. I would not recommend anyone use this service center. More

Presentable and professional. ...clean too. Very informative with up-to-date status And complete communication ...clean too. Very informative with up-to-date status And complete communication More