Jim Ellis Buick GMC Atlanta - Service Center

Great Service I was pleased with the service and kindness of they're employees. Great job definitely coming back for other repairs. Thank you very much Jim Ellis I was pleased with the service and kindness of they're employees. Great job definitely coming back for other repairs. Thank you very much Jim Ellis More

8 hour oil change I dropped my car off 2 hours before my 12 noon appointment, reassured my car would be ready before 4p. After NO COMMUNICATION from Jim Ellis, I began I dropped my car off 2 hours before my 12 noon appointment, reassured my car would be ready before 4p. After NO COMMUNICATION from Jim Ellis, I began calling. All circuits were busy, now could answer, technician will call you right back, 20 minutes and more than 7 calls placed by me, I find out they have just started on my car. It is after 4p, at this point. I call back after 5, because no one has told me if car is ready, and It is going to take more than a minute to get there. I arrive at 6p, car is mostly ready. We have had all service on 2 vehicles done at this dealership, today was BY FAR THE WORST. Sad to see, really disappointed. No attempt at customer recovery, apparently, we really are just a number. More

Basic Recall Work did Not much to say, took my SUV in for Recall work (adjust/tweak the braking computer), appointment scheduled at 8am Saturday, got there about 7:35 they Not much to say, took my SUV in for Recall work (adjust/tweak the braking computer), appointment scheduled at 8am Saturday, got there about 7:35 they weren't open, (I didn't know the hours, that's on me), finally opened and was promptly attended to. Was told it would take 90 minutes, turned in to a little over 2 hrs. Everything seems to be fine, that was it....no charge since it was Recall work, BUT YOU BETTER BELIEVE I ASKED THAT COST QUESTION BEFORE I SURRENDERED MY KEYS, I have been critical of the pricing at this dealership and I would have just walked if there was going to be a charge. More

Very poor service did not receive a call back . Call service manager 2 times no call back. Very upset about service and car diagnosis. Give me a call back or e-mail. Please . Call service manager 2 times no call back. Very upset about service and car diagnosis. Give me a call back or e-mail. Please More

GMC service He is experienced, really helpful and supportive professional, who has provided me with top ranked service, answered all my questions and even been pr He is experienced, really helpful and supportive professional, who has provided me with top ranked service, answered all my questions and even been pro-active. More

Terrain Good service visit from start to finish. My service rep John kept me up-to-date with repair and repair cost and time frame. He made suggestions for ad Good service visit from start to finish. My service rep John kept me up-to-date with repair and repair cost and time frame. He made suggestions for additional maintenance without making me feel pressured or obligated! Overall good experience 👍 More

Service for a battery I needed a new battery and wanted to.make sure that was all that was wrong.the server dept. Did a great job to help me without an appointment the wai I needed a new battery and wanted to.make sure that was all that was wrong.the server dept. Did a great job to help me without an appointment the wait was not too long even on a holiday. More

Acadia I dropped my car off the first time because when I shifted my car into park and turned it off I would get an error message on the dash saying “shift t I dropped my car off the first time because when I shifted my car into park and turned it off I would get an error message on the dash saying “shift to park” and my car would start rolling. My car was there for about a week and when I finally got it back I was told “it’s all fixed.” I went home that night and the same error message appeared. I was beyond frustrated by this. I called and brought my car back for the second time. I noted the fact that I don’t feel safe in the car. When I finally got my car fixed the 2nd time around, there was damage on the driver’s side door and a white scratch on the passenger side door. This car has been nothing but a headache for me as within the little over a year that I’ve had it I’ve had 8+ loaners from the service department because they had to fix something. I don’t feel safe in the car. More

Perfect Timing John said it would take 90 minutes. The time was hit dead on! Very pleased with how quickly I was in and out of service. John said it would take 90 minutes. The time was hit dead on! Very pleased with how quickly I was in and out of service. More

Service On time with no delays. John was excellent. Informed me as to other service needs and took care of them as soon as they wete identified On time with no delays. John was excellent. Informed me as to other service needs and took care of them as soon as they wete identified More