Jim Ellis Buick GMC Atlanta - Service Center

Unscheduled Visit Dropped in on an unscheduled visit for an oil change. Given a two to three hour window for completion. All work completed in a satisfactory and profes Dropped in on an unscheduled visit for an oil change. Given a two to three hour window for completion. All work completed in a satisfactory and professionally manner in a little over an hour. John was very professional and kept me abreast of the status of my vehicle throughout the process. More

Too busy for customers waiting I took my car in just to have a few things checked and suddenly the bill was $4500. That was just too much for me. I called to pick up my car and it w I took my car in just to have a few things checked and suddenly the bill was $4500. That was just too much for me. I called to pick up my car and it was not ready to be driven so I kept calling back for five times; it was very hard if not impossible to get through to the service department to actually get a human on the phone. Finally I said I was coming at three o’clock and I needed it ready to drive to another location and have it checked by someone else. Their estimate was much less. I realize you are a big operation you have lots of overhead and lots of salaries to pay but I cannot afford prices like that. More

Mechanics are good. Communication not so good. Been using service for years. Mechanical staff keeps my car in good condition. Service lane staff don’t return calls when they promise, and constant Been using service for years. Mechanical staff keeps my car in good condition. Service lane staff don’t return calls when they promise, and constantly complain about how busy they are. Very pleasant when they are finally contacted, but would like to see better response. More

A bad experience this time, though usually very good I am a long term, satisfied customer here. But this experience, this day, was far below their standard. MY ADVISOR Was entirely ok and courteous, no c I am a long term, satisfied customer here. But this experience, this day, was far below their standard. MY ADVISOR Was entirely ok and courteous, no complaint there. TIME was about as expected. But I am accustomed to text messages alerting me of progress, and none ever arrived today. Checkout was truly terrible. They were unable to process a Buick Rewards voucher, and it took several tries. A long wait, and an excess charge still remains on my credit card. After leaving, I discovered someone else’s keys in my car. Because I am a long term, satisfied customer, I did the right thing and returned. They offered a free car clean up if I could return, but no time today. I felt I had done them a giant enough favor that my entire service deserved a refund of 100% today. Think of the embarrassment and headache I saved them: “I’m sorry, we can’t find your car keys.” Yes, I’ll give them another chance, but this was a very bad routing maintenance visit. More

Bad bad bad Ugh! Just bad. Very bad. I sat there for 8 hours. For two recalls to be completed on my car. Why? please make it make sense for me because it still d Ugh! Just bad. Very bad. I sat there for 8 hours. For two recalls to be completed on my car. Why? please make it make sense for me because it still doesn’t. More

Terrible follow up I have waited three weeks for my invoice and still do not have it. I have followed up four times and still do not have it. I have waited three weeks for my invoice and still do not have it. I have followed up four times and still do not have it. More

listened and responded to concerns Was very pleasantly surprised by how responsive the service personnel was on a simple service visit. The last service I took my car elsewhere as I cou Was very pleasantly surprised by how responsive the service personnel was on a simple service visit. The last service I took my car elsewhere as I could not stand the employees at Jim Ellis in the past. Very glad to know they have changed their service attitude and will return in the future. More

Maintenance 1 Service The service visit was exceptional. The vehicle was promised back with in one hour and I had all work completed in slightly less time than one hour. The service visit was exceptional. The vehicle was promised back with in one hour and I had all work completed in slightly less time than one hour. The service supervisor worked with me to make sure I received all the service my vehicle needed and was able to use all applicable discounts. More

Great as always. Every time I have my car at Jim Ellis Buick , I have great service. The Customer Service I receive is always great and pleasant. I appreciate the grea Every time I have my car at Jim Ellis Buick , I have great service. The Customer Service I receive is always great and pleasant. I appreciate the great service. More