Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
955 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
Sort by
January 15, 2020
The oil change and rotation was completed quickly and the staff was very courteous. Particularly the service representative I worked wish. I believe bus name is John. staff was very courteous. Particularly the service representative I worked wish. I believe bus name is John. More
by kyle.leymann
Verified CustomerEmployees Worked With
Not Sure
January 11, 2020
Great Experience This was our very first service on our new GMC Acadia. Tim Brown took good care of us and our experience was very much appreciated. This was our very first service on our new GMC Acadia. Tim Brown took good care of us and our experience was very much appreciated. More
by KITREHM
Employees Worked With
Tim Brown
January 10, 2020
Came and got an oil change and new tires Service was great and was in and out in a couple of hours. This is my go to place for all my car needs and services. Service was great and was in and out in a couple of hours. This is my go to place for all my car needs and services. More
by DWIGHTJACKSON92
Employees Worked With
Brandon (service)
January 08, 2020
For just what they did which was a oil change and filter and check and fill fluids. The price is to high and plan to use another reliable dealer or oil change specialist. Not with 100$ for what the did. You and check and fill fluids. The price is to high and plan to use another reliable dealer or oil change specialist. Not with 100$ for what the did. You have increase your price ever year for the past 3 years and that is not right to a loyal customer like my self. For what they did I should be paying less More
by SMASKELL
Employees Worked With
New guy and was helpful
January 03, 2020
Assault by Battery I had to return to have them finish connecting my truck battery which screwed up the truck computer. Assuring us just putting a few miles on the truc I had to return to have them finish connecting my truck battery which screwed up the truck computer. Assuring us just putting a few miles on the truck would fix it. After 300 miles they admitted the ground wire was loose. Of course no apologies from the shop. More
by ONLINEBEARG
Employees Worked With
Cortez Heath
January 03, 2020
Great job. The service department started my visit off really well because they remembered me from the last time I was in. I use a wheelchair and John knew exact The service department started my visit off really well because they remembered me from the last time I was in. I use a wheelchair and John knew exactly what to do when I get my wheelchair out of the trunk -when I need help and when I can do it by myself. He is always so friendly and good with his explanations of what's wrong, it gives me confidence in the rest of the service department. Thanks guys for always doing a great job. More
by DJLUTTRELL
Employees Worked With
John Jones
January 01, 2020
Communication My vehicle was Towed here after it stopped on me . The communication amongst the staff was great . John made sure to break down the pricing and let m My vehicle was Towed here after it stopped on me . The communication amongst the staff was great . John made sure to break down the pricing and let me know everything that was going on with my truck .It’s never good for your vehicle to just stop working ,especially around the holidays. But they seem to find a way to get the pricing down which was awesome for me thank you guys. More
by ESSIE00025
Employees Worked With
James and John
December 21, 2019
Oil Change Took Way Too Long I dropped my car off the night before my 7:40am oil change. I didn’t drive off the lot with my car until 2pm for a 7:40am oil change. There’s a reaso I dropped my car off the night before my 7:40am oil change. I didn’t drive off the lot with my car until 2pm for a 7:40am oil change. There’s a reason I got a 7:40 am appt. so I could have my car back early. It should not take that long for an oil change. More
by COURTMWALKER
Employees Worked With
John Anderson
December 19, 2019
always a painless process The service advisor was friendly, double checked what services were needed, gave me a time my car would be finished and met that time. He answered my The service advisor was friendly, double checked what services were needed, gave me a time my car would be finished and met that time. He answered my questions thoroughly and when he wasn't 100% sure of this answer he went to someone to clarify. More
by Beth
Employees Worked With
Jesus Guterrez
December 18, 2019
Always a great experience Have used this dealership for a number of years to service our GMC Yukon. Last two visits John Jones was my service advisor. His customer service is Have used this dealership for a number of years to service our GMC Yukon. Last two visits John Jones was my service advisor. His customer service is excellent and he always checked in during my wait to keep me updated on the progress of the repair. Overall a great experience. More
by RFARRELL700
Employees Worked With
John Jones
